Customer Ratings & Reviews

I was hoping to find the Techs name before writing this review. I was blown away. He was everything you could hope for, made choices that increased his labor just to deliver superior results. Walked through controls at the end. Professional and Friendly. I’ll be back. My thanks to him. My son loves the upgrades. Merry Christmas Best Buy!

Dave was awesome and very egar to please me as his customer.. he went above and beyond to get my stereo installed the day i want in to purchase it.. even stayed late to get it done.. he is awesome.. other purchases throughout the store that day were also exception with the sales people.. we had an awesome experience shopping that day..just don't need to call in because you get no where.. you have to go to the store to actually talk to some one.. the new call center filtering the calls is a waste of time and i am sure customers will be lost because of it..

They advised me that the unit I purchased online may not be reliable, but agreed to do the install. They did an excellent job with the install and made all of the unit’s features work. When the unit failed a short time later they helped me find a solid brand and did the install perfectly.

Everything was installed and looks better than I expected. The agent was very knowledgeable.

Cooper did an awesome job installing my new Kenwood Car Receiver.

Every think wss great from installation and product Darrin in auto tek was great customer service

The dash board is good but the camera was not install if it is fit that was good

The agent did the review and inspection of my Apple Watch. He made a comment that my watch was pretty dirty, which I thought was unnecessary, the watch face was cracked from being hit while I was working. He then told me the watch would be sent off and back to me in less than a week. 2 1/2 weeks later I called to check on the status of the watch to be told that they had no record of it and couldn’t find it. I then had to go into the store and take my paperwork so they could try and find my watch. When they looked it up, they said that Apple had no record of it and they would have to try and find it. I was sent away empty handed and had to wait another 4 days before being told the watch was found and would be ready for pick up soon. I waited for an email or call for another 3 days and finally called and asked if the watch was back and ready to pick up. The agent said oh yeah it came in today, we were going to call you but must have gotten busy. I was not happy with the lack of give a crap by any of the agents that assisted me.

Even though I had to come back for a second appointment due to fact that I had a factory navigation system which needed an additional part, I can't complain. The installer did a great job and the fact that the service is offered by Best Buy was the driving decision in choosing them.

Brain was a really big help in my decision on my car radio cover

Great service, now our Winnebago Outlook RV from 2006 has an up to date radio with ApplePlay, no need for additional monitor for the backup camera.

The gentleman installing was awesome! As a matter of fact, the day I went to set up my appointment he advised that there was a sale on the radio next week and I would be able to get installation for free. How helpful was that! Super friendly and knowledagable about the whole process. The day of my appointment went smooth and he was done befre the scheduled time. He explained how everything worked and I was on my way. Great service!!

I typically do my own car stereo installations but this was included free with the purchase of a new stereo. The installer took his time to check in my car and note any installation concerns. The work was done in a timely manner and the car was returned as clean as when I dropped it off. Overall, I'm happy I went with geek squad installation and will likely use them again in the future.

Chris, from Best Buy at Edgewood did my installation. He did a great job installing the Kendwood car stereo and backup cameras but I have one small problem. Everything works except for when I’m using Apple CarPlay to make a phone call, I have no sound on my side, meaning I can’t hear them, but I believe they can hear me. He did a lot of troubleshooting but can’t figure it out. He even put in a new Stereo but same result. My main reason for installing the stereo was to have Apple CarPlay but without being able to use the phone, it’s not doing me much good. I’m thinking Chris should do some research or make some phone calls to figure out what the problem is.

Excellent job mounting car stereo Everything works as it should

The whole process from start to finish was pain less and streamlined. The rep who setup the appointment made sure we had ordered all parts for installation to go smooth. Once we came in for appointment, took about an hour as told. The installer took his time to walk and show my son how to use the unit.

He did a great job installing my radio! The first one I ordered on crutchfield was refurbished and some of the functions did not work so he made sure to let me know and have me come back and get a new radio, there was no charge for the first appointment! The second time it was supposed to take around 2-3 hours but he had it done in an hour and a half! Looks great sounds great and everything was very clean when I got my car back! No wires sticking out, no pieces of wire anywhere super clean and would definitely recommend!

They did a great job and got everything done! The unit works great. It is an upgrade for me with new features I'm using every day--

The technicians that installed my car stereo did an awesome job. Thank you so much!!

New car stereo in 2010 RAV4. When I arrived for my 10am appointment, the install crew wasn't even there. Maybe it was an actual random bad day, but the folks at the front desk were not at all surprised by them not being there. I was not the only 10am appointment. Then the actual install was half-assed. The trim pieces were not placed correctly, the USB was run through the glove box and they didn't even tell me that I needed a separate cord to hook up the steering wheel controls to the stereo. My wife ended up having to make a separate appointment and buy the additional cord for this issue.