Customer Ratings & Reviews

They advised me that the unit I purchased online may not be reliable, but agreed to do the install. They did an excellent job with the install and made all of the unit’s features work. When the unit failed a short time later they helped me find a solid brand and did the install perfectly.

Even though I had to come back for a second appointment due to fact that I had a factory navigation system which needed an additional part, I can't complain. The installer did a great job and the fact that the service is offered by Best Buy was the driving decision in choosing them.

Clean and perfect, on schedule, efficient and friendly. Great job!

Service was good for the installation of my radio, and instructions for useage was adequate. Wait time (several days)for installation appointment was a little longer than I would have liked.

Installer did a good job. Everything works fine. Thanks

Qualified technical support and installation for quality product. Easy to use as demonstrated by technicians. Cost effective pricing.

The installation team did a great job of completing the installation quickly and correctly after they located my unit at another store. The Best Buy store I set up the appointment and purchase with scheduled the install at another store, but didn't ensure that the radio was there for a timely start. I am very impressed with the Geek Squad and the Store supervisor at the Independence Blvd. store in Virginia Beach.

We thought about buying a new car to get the latest tech. Instead we installed a new audio Car Play that provides amazing integration with Waze/Google Maps and sound quality. Complete handsfree operations using "Hey Siri" and makes my '09 Subaru super cool again. Plus my kids did think I bought a new car. Can be a little buggy but I think it is more to do with my ancient phone. One downside - would love for Car Play to be accessed through bluetooth instead of always eeding to plug it in

Bought a second one for my daughter! I wish my Fj Cruiser had a better location for the camera other than my license plate

The agent installed receiver with steering controls and rearview cam and did a great job.

The stereo in my 2006 Toyota Solara convertible was original, and ready for an upgrade. The Best Buy technician was great and explained that Toyota runs a bunch of car sounds features (e.g., pinging sound when a door is open) through this stereo system. That plus the steering wheel interface made this a more complicated install. I have replaced stereos myself that were already replaced once, which is much easier because the first time the unique wiring set-up is spliced to a standardized wiring harness. When in doubt, best to leave to the professions and Best Buy technicians are definitely that!

The instalation was included free with my purchase, so it made the purchase easier since I am not one who would open up the dash of my car to install myself. Scheduling the appointment was easy, and then re-scheduling it was easy, too. The technician took my car into the service bay immediately, and I waited for less than an hour in the store for the work to be done. I did not choose to install hands-free on my steering wheel because it would’ve cost an additional $120 with parts and installation. Everything has worked well for the past month or so, and I have not had any problems.

The installation was done well and the unit looks good in the vehicle. I would have been nice to get a better overview of the system. We had to reload when we changed our battery in the vehicle and had some trouble. We went back to the Geek Squad and they could answer our questions since the person we had install was not there. I would have thought someone else could answer a couple questions on the setup.

Great service and detailed instruction and professionalism.

Extraordinary service began with Destiny recommending the next model that included Apple Carplay which we are so happy to have. Mitch and Clayton did a superb job installing our radio. They finished on time with service exceeding expectations.

The agent was very professional, friendly and did a great job.

Very helpful! Helped us find exaxtly what we wanted and purchased it smoothly.

Overall good job but I had to fix the error myself they made… My Bluetooth connection wouldn’t work… the tech used the wrong RCA inputs Pulled out the stereo myself to fix the issue

The whole process from start to finish was pain less and streamlined. The rep who setup the appointment made sure we had ordered all parts for installation to go smooth. Once we came in for appointment, took about an hour as told. The installer took his time to walk and show my son how to use the unit.

Couldn't have done it without this team. Very friendly, respectful and knowledgeable.