Customer Ratings & Reviews

Geek squad installed my radio in truck and install looks good. But very disappointed that when I picked the truck up I was not told that 3 out of 4 speakers did not work. Which at this point makes the Bluetooth, etc. essentially useless. I did request that if there were any issues to give me a call because I would have had the speakers replaced at that time. Still unfamiliar w/radio operation but that's on me since not sure if you are to help/explain set it up or not.

Couldn't have done it without this team. Very friendly, respectful and knowledgeable.

Over the years I have upgraded my own car stereos and have also had other companies do installs for me. This was my first experience having the Geek Squad do an install. I have to say I felt much better after this install knowing that Best Buy will be around to fix any issue I could have then I ever did with other installers. The install went very well and I was informed and shown all of the new receivers features. There were no hidden cost and so far the install and receiver are working very well. I will use the Geek Squad on my next upgrade and I came away very satisfied with the value I received.

The service was excellent. Faster than either the tech or I expected. He said he was allotted two hours, so we went to have an early dinner. As our dinner was brought to us, he called and said he was done. I told him we were just about to eat and he said no problem he'd be there when we got back.

The install technician did a grewat job and the install was dine in a coulke hours

After shopping around at a few different places to see who offered the best price on a touchscreen radio install, I found Best Buy to the be the lowest prices. Of course you tend to be a little wary about the cheapeast priced thing but I was impressed! All said and done the gentleman was done in about one hour. Cleaned up everything from installing the radio, did a great job installing it along with the small mic for Bluetooth phone calls. I have not had a single issue with this radio since having installed months ago! Best Buy really held up to their name of striving to be the best!

Great help. Let me know what i needed at every step.

The install service is FANTASTIC. Very pleased with their work. They flush mounted our KENWOOD radio and remote start. They installed the microphone & remote start antenna and it is not noticeable at all.

Courteous professional installation . Very knowledgeable and helpful.

I was hoping to find the Techs name before writing this review. I was blown away. He was everything you could hope for, made choices that increased his labor just to deliver superior results. Walked through controls at the end. Professional and Friendly. I’ll be back. My thanks to him. My son loves the upgrades. Merry Christmas Best Buy!

Professional service I received at the Geek Squad of the City of Industry. They did forget to connect the illumination wire for my head unit, but it's fine, my car is simple enough to take the dash piece out.

Jay, the installer, remediated an order that had sent me to the store in New Braunfels for installation. I had been told twice that the parts, bought at the Ingram store, would be shipped to New Braunfels for the installation. When I arrived, I was told that the parts were back at the Ingram store. When I returned to the Ingram store, Jay remedied the entire situation, soldiering through paperwork to return and re-order parts, and stayed well after hours to complete the install. He is the reason I will continue to purchase from BestBuy.

These guys were very quick as I had thought it would be a couple hours; only took 30 minutes. Only thing I noticed is that when I got home and was learning the stereo system, my car died. Seems like something is draining the battery as the car died when going through the stereo menus. I checked the charge and the battery was low. It wasn't like that before the install. How do I have them look at it again?

Very happy with the installation, did a very good job. Matt was very courteous and knowledgeable of my vehicle and the Kenwood DVD unit. Install took longer than indicated, due to me having to find the correct wiring harness needed to complete the install. Was able to locate the correct harness from a local installer, recommended by Matt. The other reason for the install time, was the interruptions of customers and phone, This did not bother me, as I was glad to see how your employees handled the costumers. Both men were an excellent example of very valuable asset to Best Buy. I give kudos to Matt and hope Best Buy is aware of his value.

The install guy was super fast but I only rate it a 3 because. We drop off the vehicle 30 minutes before are install appointment. He said it would take one hour. We went and did some shopping for 1 1/2 hours came back and he had not even started on my vehicle. There was no phone call telling us anything. When I ask why he had not started he replied. We are not allowed to back out the vehicles and was waiting on the owner of the vehicle in the bay to arrive. I get that but he pulled in the vehicle and there was another bay open he could of used.

Quick an easy installation. No issues during or after the installation. My head unit has been working perfectly with no issues. No surprise charges either after installation.

I depend on the geek squad for just about everything and I get good service from them

The guys mounted my new digital media center. It is amazing! They were amazing! I appreciate their knowledge and attention to detail. Professional and polite. I highly recommend the Goeek Squad!

They did an amazing job installing my Radio. When I had questions they were great at answering them. They were quick to do their work and they did a really good job implementing them. I've had no issues with any of the work they did and it has been quite a while since they put the radio in.

I had the installation done at the HARLEM AND IRVING IL (Store 319) in Chicago, IL. The installer did a great job. I also had a Viper alarm/remote start and key fobs done at the same time. It took the entire day but the guy knew what he was doing and my car looked the same if not better when done. He took the time to help program in my phone with the Bluetooth to the deck and go over all the features of the new A Kenwood deck as well as the ne w security system. I would say definetly look at the reviews of the installers as they do vary from store to store. But I highly recommend the guy at the Harlem & Irving store in Chicago, IL.