Customer Ratings & Reviews

While the radio installation went well, the backup camera cable ripped apart the firs time I lowered the top (2001 SLK320). The technicians went to replace the camera, but determined that the cable would rip apart again. I got the purchase refunded to my card. I am satisfied with the explanation.

I honestly had a great experience with their techs installing a head unit in my car. I was able to get a next day install (nearly impossible) but I scheduled the wrong kind of appointment and the employee told me to let him assist his next appointment and he can fit me in right after. No problems at all the tech did great and it looks great.

Great work! Did the job fast and well done. I sat in the waiting room with my toddler and waited patiently for what I thought would take over an hour but it took less than an hour.

The service technicians provided outstanding, professional service. They explained what they were doing, troubleshot and fixed a problem I had created, advised me on the best options for my vehicle. I would recommend Joshua and Mathew (service reps) to anyone. Initially, I was nervous about some one pulling out the dash and installing. But they took great care to make sure things were in great shape. They installed a digital display head unit, explained how it worked. I'd go back to have these guys work on anything AV related!

I think the young man who helped my husband was named Charlie...I talked with him on the phone when I had to pay for additional equipment to put the receiver in my vehicle, and that is the reality folks...but he was very professional, knowledgeable and honest. He left his card with us if we ever needed anything...it's in my glovebox that's why I can't remember his name...but I would do this again...and budget a few more dollars for this project.

Professional service I received at the Geek Squad of the City of Industry. They did forget to connect the illumination wire for my head unit, but it's fine, my car is simple enough to take the dash piece out.

Service was faster than I expected and I am happy with results!

Product is great and the installation went very smooth

Jon, was nice, quick and honest! Very informative on how to operate our new radio with hand free phone, I do understand that I’m not android person to understand anything about it and vise versa android won’t know about iPhone, I was glad I taught him something as much he was taught us. He took his time never made us feel that there a time limit to go through Everything, which is nice because we are a in a time in and out time is money, chop chop!!

I havent had the work done yet but im sure i will be totally satisfied .Getting a radio instaledad a backup camera

Technician was outstanding. Even though they had a booked schedule, he would try to call to get an earlier spot to replace my daughter's receiver. When completed took the time to show the features and set up.

Great job, my wife was happy with the present that that gave to her car. The sound, back up cam and connection with CarPlay are amazing. You made an excellent service.

Car stereo install was great, very fast and looks great

Great work! New Audio unit, speaker and back up camera on my old 2002 4Runner.

Joe was patient and diligent belong me choose the best unit for my vehicle. He did an excellent job making sure everything was exactly perfect. Professional and knew his stuff. Excellent experience and would not hesitate to come back in the future .

I was very happy at first with the install of our new stereo and back up camera. The issue came once I realized that after the install my car will no longer switch modes with the A/C you can not turn the defrost on any more. I brought it back and they will not fix the issue.

Outstanding service at the installation department. Due to Covid-19 I had to wait for conditions to be safe for some departments to open up, but when they did I got great service from Ray (S. Arlington TX) He knew exactly how to install my new sterio/GPS and backup camera. Clean install and helpful demonstration of the functions. This is one reason I keep my Best Buy Total Tech membership active each year. Thanks Ray.

I've had these guys install several things for me and they are always fun to work with. They answer all of my questions and take the time to explain to me what they have done and why they did it. They accidentally broke a knob off the back of one of my seats. They made sure they told me about it when I came to pickup the car and said they would replace it. That honesty impressed me. It was on the back of the seat and I probably would have went months and not even noticed it.

Amazing work they installed my stereo for me aftee buying it

There were a lot of issues regarding my appointment time (a mess up from your remote customer service), but the man who installed my new stuff was fantastic. He was very patient and helped so much. He went above and beyond to help me and even stayed after the scheduled time to finish the install since the customer service person didn’t create the right appointment.