Customer Ratings & Reviews

The installation of the new Pioneer audio system for my grandson's Toyota pickup was excellent. Only by knowing that my wife and I had purchased the system would I have known it wasn't a factory installed system. All the features were integrated perfectly and worked as they were designed. The wiring harness was out of sight, out of mind. The backup camera worked correctly and the wiring kit was also run in a discrete location and out of the way in the event of some off road 4-wheeling. Overall, it was a job done well, and we were more than pleased with the final product.

Joe was patient and diligent belong me choose the best unit for my vehicle. He did an excellent job making sure everything was exactly perfect. Professional and knew his stuff. Excellent experience and would not hesitate to come back in the future .

Very nice and explain everything to me.Very helpfull . Didnt mine me asking questions.

Technician was very knowledgeable and installed in a timely manner

It was so easy to set up an online appointment. The car stereo installation was done in no time at all. I'm completely satisfied with my overall experience, as it exceeded my expectations!

The installers at the Tempe market place location are Awesome! They answered all my questions prior to the install. I believe it was Sean (I hope) that actually did the install. Clearly experienced and good at what he does this install turned out amazing!!!! The work was done on time and then he went over the install and operaron of the unit with me and helped me setup my phone with my new head unit. Truly an outstanding experience. I highly recommend this shop and team.

While the team was very nice and professional when I dropped off my car for the installation, their work could be better. Before the new stereo was put in (Pioneer AVH-X391BHS), I had the basic factory model. However, the steering wheel controls worked as they should. They were not connected to the radio itself, but worked for changing the trip mileage and such. During the install, the team called me and informed me it would be over $100 to hook up the new unit to the steering wheel. I said no, but assumed the controls that worked before would still work after the fact, seeing as they had nothing to do with the radio. They also offered a video bypass switch for $10, which I also turned down because I figured I don't have kids, I won't need video whilst driving. However, maps such as Waze require the video bypass to work on the unit's screen, which I did not know at the time. It wouldn't be such an issue, because that is what i told them to go without, however the unit will not support video at all even with the parking brake applied as the manual says to do. So whatever connection to the parking brake they needed to make, is simply not there. So with that I give their work 3 stars because I am disappointed they could not carry through with the job that comes with the basic installation without upgrades. When I have tried calling back to see if they can resolve the video issue, they say they'll call me back but never do. Sup par experience.

Chano and Blake are awesome! The installation took half as much time as I thought it would and they were friendly and helpful! Thanks guys :)

The agents were friendly and knowledgeable on the setup of the smart fridge. Quick at doing their job.

This was so easy. The tech took in my car and is doing a great job

The installation started when scheduled and completed without any installation issues. The installer went over operating instructions. My only issue was with the sales person who failed to explain that if I wanted Serius Radio , I needed to purchase additional components, which now will require additional cost and another install appointment, all inconveniencing me.

Overall great experience for my daughter. He was very helpful.

The agent, ED, installed a Pioneer radio with hands free cell phone capability and a back up camera in a older car I purchased for my daughter in less then 4 hours. Even though there was a problem with the wiring that was shipped to my house he reordered the damaged part and reschedule the appointment within a week. The work was done quickly and professionally

The installation was good and quick enough but he had to leave the USB dangling from the dash. He said he could have added a port for an additional $20. Really? Paid $400 for the radio, made appointment for install 2 weeks in advance and they had to reschedul, install is normally $100, and over $50 for cabling and Metro dash kit and they couldnt clean up the USB so it was driver-accessible? Also I had to do a firmware upgrade to the unit to make the time stay correctly.

I had a 2:30PM appointment and the got me in around 2:20 and started installation. They finished early and called me promptly for pick up. Chris and Roger went over radio features but did not check Blue tooth microphone. While driving home I tried call someone and they could not hear me. I called the store the next day and Brian was upset it did not work properly. He asked how soon I could get there. We met an hour before they opened and he fixed the problem immediately. Destin Geek squad rocks!!!!!

I purchased a digital media receiver for my car aka a car radio, and it was installed in a timely manner. I was very pleased to get the free installation which ultimately helped seal the deal on the purchase of the radio. The appointment was easy to schedule. The guy did a great job with a clean, professional look. There was no extra charges unless I wanted to add the back up camera or add the steering wheel controls, etc. I decided to stick with the free installation and that's exactly what I got. Thanks Best Buy!

Very professional work by the geek squad. I'm thinking about getting more work completed

Easiest 5 star review ever. I tried to work with Car Toys on 3 different occasions, and each times was a pain. Car Toys gave me incorrect quotes (much more expensive then quoted), quoted incorrect parts, and had attitude. With Best Buy they showed me exactly what parts I needed, and exactly how much it would cost. They did make a mistake, and actually made it right with no questions asked. Very professional in their attitude and work. My hats off to one of the best experiences I have had. If you are hesitating...don't. I can't say enough good about the installers.

The technician gave me a call a couple days before the installation to give me a run down on what I needed and how the process would go. Once I got to my appointment, he made sure to give me another run down and the estimated time it would be finished. He finished right on time and spent 20 minutes going through the features of the aftermarket stereo he installed. He was super informative and it was clear he was highly advanced in doing his job. I recommend him 110%!

Excellent installation with all of the cables hidden and everything in the right place. We had scheduling difficulties, but we finally got around them.