Customer Ratings & Reviews

The installer Kenny who did the install in my vehicle did an AMAZING job. He answered all my questions, did the install in a timely manner and when it was ready for pick up he did a overview of what he did. Explained to me how the new system worked. It looks CLEAN and so nice! Employees like Kenny is the reason I would come back and have other installations done to my vehicle. Thank you Kenny!

Excellent installation! The installer, Eric, is extremely knowledgeable about car audio. Great experience overall.

Very Happy with the installation on my Toyota sienna

Jeremy installed my stereo and backup camera. The geek squad did a fantastic job.

Best customer service. They are busy but when it’s your turn you get 110%from these boys. Thanks to Javi and Danny I have a great system in my truck. They also installed the alarm with remote start. Had bought one but for the same price Danny found it with a remote start. Telling you the customer service was on point never took advantage of me as a customer. This was a overall great experience.

The install guy was super fast but I only rate it a 3 because. We drop off the vehicle 30 minutes before are install appointment. He said it would take one hour. We went and did some shopping for 1 1/2 hours came back and he had not even started on my vehicle. There was no phone call telling us anything. When I ask why he had not started he replied. We are not allowed to back out the vehicles and was waiting on the owner of the vehicle in the bay to arrive. I get that but he pulled in the vehicle and there was another bay open he could of used.

The team made me feel valued and were notifing me about the process along the way of installation.

Katie was wonderful. She worked so hard to get us in when we had to cancel due to snow.

Tech was great no issues. Service was fast. She even gave me a little tutorial on how to use it. Will definitely recommend.

My installer was great at his job and his customer service skills.

Geek Squad installers are great people and work very well together. The Only thing I disagree with is when customers interrupt the installer from doing a job and it takes away from the current job being done. It would be great if you had someone with knowledge on the In-store location that could take care of customers and leave the installers to do their work.

I was gifted to have Chris and Darrel working on my 2008 Corvette that I have just purchased. They did a great job and went over and above to give me the best of the best service on this install. Chris sat in the car with me and went through the operation and functioning of the radio and my front and rear camera operation. I am very pleased as I can only imagine that every install they do Is top notch. Thanks again John Adair

installed car stereo did it good time looks sounds great

I was a little hesitant about taking my car to Best Buy, not because I had heard anything bad but I just didn't know anyone who ever went there for service on their cars. Well I have to say, the guy who worked on my car was extremely knowledgable and I wish I would have consulted him before I purchased the stereo from a third party retailer. Anyway, I would definitely recommend taking your car to Beest Buy. Plus, they quoted the right amount of time it would take, which is always important to me.

I bought an after market carplay device for my 2007 Tundra. We had a great conversation on the phone prior to ensure that I had the correct Metra panel and wiring hardness. The tech was incredbily friendly and was done with the install in 90 minutes. Great work!

I had two vehicles get the same radio installed. The install to my car was great! The install to my truck had issues and I’m still waiting to get it resolved. The issues are the dash lights were burned-out and I’m getting engine noise with the radio. The technician showed great concern, has ordered new lights, And is supposed to call when ready to fix. If all goes well I will come back and rate five stars.

I brought my vehicle in to have this head unit installed w/backup camera and SiriusXM antenna. I ordered the products online and was unsure if I ordered correctly. I stopped by the Geek Squad and had them review my order and they confirmed that I did not get the right installation kit. They gave me the correct part number and when everything arrived they installed it w/o issue in less than 2 hours. Very pleased with the install and product.

Service was good for the installation of my radio, and instructions for useage was adequate. Wait time (several days)for installation appointment was a little longer than I would have liked.

The rep installed an after market 10 inch touch screen into my 2017 Nissan Titan. Zack was extremely informative and very professional. I was not happy with the outcome but not because of the technician I just did not do enough research on the deck that I had installed and had to have it taken out a couple weeks later.

OUTSTANDING JOB! SWAPPED OUT NEW BMW RADIO/CD PLAYER/ PHONE/COMPUTER SCREEN FOR ONE THAT NO LONGER HAD A WORKING DSPLAY. STEERING WHEEL INTERFACE WITH UNIT. JOB WAS COMPLETED WITHIN 1/2 HOUR. EVERYTHING WORKS LIKE A CHARM. SO PLEASED A MADE ANOTHER APPOINTMENT TO HAVE A BACK UP CAMERA ADDED ONTO A GPS UNIT. THAT JOB WILL BE DONE TOMORROW, LOOKING FORWARD TO ANOTHER FIRST CLASS JOB!