Customer Ratings & Reviews

The salesmen don't know their azz from a hole in the ground. The install technicians are a totally different story. They force fed a double din head unit into my super duty before I was done shopping. Had to wait two weeks for the appointment, but it was worth it. He even went the extra mile by giving me the 'Whats up ' about all the radio's features. Very pleasantly surprised.

The Geek Squad installed the car stereo unit I had purchased and had my car ready exactly when they had stated it would be, almost to the second. The installation was clean with no damage to the dash and the car was very clean without any residual dirt or insulation on the floor. They were polite and informative regarding care and use, including synching my phone to the unit via Bluetooth. I would consider using them again.

Love the radio and all it’s functions. It gives me the features I wanted and has been fairly easy to learn how to use without an actual manual. I want to praise the installer Justin for doing a great job with installation and giving me a brief overview how to use it. Also his expertise in advising me why it appeared my satellite installation was not successful. He nailed it when he said it might be when Sirius support couldn’t figure it out. It works like a charm.

My new receiver was installed as per the provided time estimate. The guy who installed my receiver (along with the remote start system) was courteous and knowledgeable. He even waited for me while I went out to purchase the hardware (double din dash kit) which was not included with the receiver. Overall, the whole experience from purchasing, to scheduling and getting it installed was pretty positive.

The install service is FANTASTIC. Very pleased with their work. They flush mounted our KENWOOD radio and remote start. They installed the microphone & remote start antenna and it is not noticeable at all.

I had problems with gps coming up on screen i stop buy and the tech fix me right up very helpful

Done quicker than expected abd everything was clean and looked good. Works as expected.

Very nice and charming person easy to talk to works quickly

I wish I could remember my agents name, he was the best! While he was installing my radio, he found my heater switch melting a cleaned it up, then my power window switch was falling into my door and he fixed that too! I'm a proud total tech member and a huge fan of the Geeks! Phenomenal job guys!

The agents were on point from start to finish. They even helped me order a part on Amazon that they needed for the schedule installation that they did not have in stock

Kenny the installer at the El Cajon location was great. He was very friendly and respectful unlike one of your other locations. Kenny took the time to explain everything and went above and beyond. Instead of assuming, if there were options on how something was installed, he would ask me which option I would like to choose. He never made me feel rushed. He is a valuable asset to your company.

Installs are scheduled by in store sales staff with little knowledge of what parts are needed or how much time is required for a given product. First trip was supposed to radio, backup camera and steering wheel controls. Tech only given time for radio install. Installer is superb, gets ***** Management needs to change the scheduling process to allow install techs to have more control

My car is a 2002 Lincoln LS with an Alpine Premium Sound System. I upgraded to a touch screen double din Kenwood DNX573S Head Unit with Navigation. I was nervous about maintaining steering wheel control functionality and about the fit and finish of the installation which included hooking up to my subwoofer amp and adding a microphone for the Bluetooth voice command interface. The Best Buy Installers knew exactly what to order and completed the installation in 2 hours. I am very satisfied.

The agents were very helpful as I was replacing a similar fried unit in my RV. Scheduling was a bit far from purchase, but worth the wait as they accommodated the install out in lot, in RV. Great install, looked factory and even ensured the rear camera was working. In/0ut within timeframe estimate. Definitely take advantage of the free installs when available, even if 3-6 week wait, you'll be thankful.

Was super helpful and friendly, installed everything perfectly! It works like a charm

Great all-around experience. Very friendly and professional.

The install was Factory Professional and the unit has worked without issues! It was done quickly, clean and without any drama or upsell. Fantastic Job!

Techs did an excellent job with the installation and were very personable

EXCELLENT! FAST, KNOWLEDGABLE AND SKILLED AND CLEAN. REASONABLE PRICES WELL WORTH IT!

Easy to use .. love it cause radio is not good anymore .