Customer Ratings & Reviews

I ordered this to replace the top of the line Entune Audio System in my wife's 2015 RAV4. She loves this. The Toyota branded original equipment system never worked right from the day the car rolled off the lot. The Pioneer system does everything the original system does at one tenth of the cost. It's been working perfectly for more than a month and we're very pleased that we bought this. and the installation was free. Including the optional Sirius Radio tuner install.

Super helpful and professional tech. Great with consulting and installation. Service with aloha.

I had a Kenwood DDX375 stereo/DVD player and backup camera installed in my hearse. Chris did a fantastic job! He kept me informed of his progress the entire time. After the install, he gave me some great instruction of how the units operated and even readjusted the camera. I think he went out of his way to make sure I was happy and I know it was a royal pain to intall the items in a hearse! Thanks for a great installation, Chris! I'm very happy!

[Employee of bestbuy] Geek Squad always does a phenomenal job not only on the install but with explaining what they did and how everything works to keep you updated!

Jared did our new car stereo install and made some great recommendations and pointed out features we weren't aware of and he took the time to show us how everthing worked and even helped us sync our cell phines to the bluetooth. I would recommend anyone doing a car stereo install in The Woodlands, Tx area to look this guy up!

Excellent Installers! This was a solid install, I've had radios and electronics installed in my former vehicles that had loose connections, looked terrible in the car and did not work well. Geek Squad reviewed different units and features and made sure the unit was going to look like it was always there - and it does! Set it up and walked me through all the features of the product and made helpful suggestions based on my preferences.

This service has always been great. Quick and gets the job done!

I took my truck to Best Buy to have a stereo and back-up camera installed. Not much customer service but I think that has more to do with one person being in the install area. Tech guys aren't usually the most outgoing but on a personality level of 1-10, 1 being the worst or total lack of personality and 10 being the highest, this guy was about a 2. After the install was performed, the stereo sounded horrible. This was $700 head unit, with harnesses and camera it was well over $1,000. I was so taken back that with the volume turned up to full power there was barely anything coming out of the speakers and what sound was produced was unclear and distorted. The Navigation system would not switch from night to day so at night it was like a giant spotlight in my car, the Bluetooth sounded horrible both with me hearing people and them hearing me. The install guys said it all had to do with my speakers being factory and that I would have to get new speakers if I wanted it to sound right. All of the other problems (and there really are too many to list) Best Buy blamed on the unit itself. So I decided to get a second opinion and took my truck to a local stereo place. They re-did the entire install. Best Buy used the wrong harnesses, wired everything wrong, and did not correctly ground anything. After the stereo was re-installed, it sounded PHENOMENAL!! The back up camera is crystal clear now (it was grainy and fuzzy - of course BB blamed it on the quality of the camera and that it had nothing to do with the install) The stereo hits so hard now that I cannot turn it up even 15% of total power and it blasts. The Bluetooth now sounds clear and people on the other end say I sound great. The Navigation now switches from night and day so it is not so bright at night. There are about 7 other things that improved with the new install, just too many to mention. I am still fighting with Best Buy about refunding me the cost of install. I returned one harness which they did take back since it was all together the wrong part. But since I had to pay for another full install to get it done right, I would expect at least something back. NOT A HAPPY CUSTOMER. So I am still waiting for the install manager to give me a call or email as they have promised. Calls do not get directed to the right places whether I call corporate or the local store so I have had to go into the store twice now to get any kind of information.

Oxnard location – Marcus was amazing. I expected a professional installation, however I didn’t expect the technician to be so informative and having excellent customer service. He completed the installation in less time than he had estimated and took the time to go through all the features so I understood how my new car receiver worked. I would definitely come back to Best Buy for another installation.

It was so easy to set up an online appointment. The car stereo installation was done in no time at all. I'm completely satisfied with my overall experience, as it exceeded my expectations!

Great experience with the install of my car stero.

Have had many items installed in my vehicles by Best Buy. Always right the first time.

I recent had a replacement stereo installed at Best Buy and I continue to be really impressed with them. I was upset as my previous stereo was stolen and insurance would not cover the installation. So I called around and priced the install thinking Best Buy way too mainstream and the most expensive. When I looked I found that Best Buy was not only the best price but also had the better gaurantees. I have used Best Buy many times before and the quality is always excellent.

The technician that installed my radio was very professional took time out of his schedule to get my radio in my truck. I have dealt with mechanics before an this guy was top notch i would recommend giving him a raise or a bonus there is not many workers like him was very impressed with his service an how he treated my vehicle like it was his own.

The tech was very nice. Got it done quickly. Looked and sounded great.

Jesse is amazing!! He did everything perfect! He is very professional, he knows what he is doing and he keeps you informed with everything. You can tell when someone loves their jobs and I know he does, he takes pride in what he do. I recommended him to all my friends and family! Great employee.

Geek squad installed my stereo quickly and explained everything perfectly.

I can't express enough how very pleased we were with the Geek Squad install of our new JVC car stereo! We have replaced the manufacturers stereo head units in all of our vehicles with new touch screen units, and like the other installs before this, Geek Squad did an amazing job! I swear that Tim is a magician! Best Buy and Geek Squad have become the only place that we will go for anything for our cars and trucks! Keep up the great work!! The professionalism is greatly appreciated!

Quick an easy installation. No issues during or after the installation. My head unit has been working perfectly with no issues. No surprise charges either after installation.

Very knowledge installer. Install was done in a very timely manner and he explained how everything worked