Customer Ratings & Reviews

They did all the hard work for me, and it was fast and clean work. Thanks guys.

Robert Rojsutivat deserves a pay raise for representing Best Buy. Not only did he do a great job on the installation, but he was responsible for getting me to purchase the unit and was very knowledgeable and honest about what to expect and what I needed. Please hire more individuals like Robert. Best Buy has won me as a customer and will continue to shop there because of my great experience with Robert Rojsutivat. I will highly recommend Best Buy to others because of Robert.

Jon, was nice, quick and honest! Very informative on how to operate our new radio with hand free phone, I do understand that I’m not android person to understand anything about it and vise versa android won’t know about iPhone, I was glad I taught him something as much he was taught us. He took his time never made us feel that there a time limit to go through Everything, which is nice because we are a in a time in and out time is money, chop chop!!

The installer Kenny who did the install in my vehicle did an AMAZING job. He answered all my questions, did the install in a timely manner and when it was ready for pick up he did a overview of what he did. Explained to me how the new system worked. It looks CLEAN and so nice! Employees like Kenny is the reason I would come back and have other installations done to my vehicle. Thank you Kenny!

Agent Doug Tucker was very respectful and helpful when meeting to discussing replacing my vehicle radio and CD player. He was helpful in scheduling my appointment. He was timely in replacing the radio and CD player

I purchased a Rosen unit online (through ebay). The unit came with the appropriate harnesses, accessories, and instructions. It was all a matter of reading them. I wasn't comfortable with performing the installation myself, so I went with Best Buy. The price is great, especially considering that audio stores were charging $300+ to install the same unit... AND they wanted me to purchase their harnesses even after I explained that the dealer (ROSEN) provided everything. The technician was nice and helpful. Even gave me a little extra time to show me how the unit works. #TwoThumbsUp

Outstanding service at the installation department. Due to Covid-19 I had to wait for conditions to be safe for some departments to open up, but when they did I got great service from Ray (S. Arlington TX) He knew exactly how to install my new sterio/GPS and backup camera. Clean install and helpful demonstration of the functions. This is one reason I keep my Best Buy Total Tech membership active each year. Thanks Ray.

Best service ever! It was on time and very professional. I go therebforvall my needs and would definitely recommend a friend. I had questions after installation and all questions were answered.

Best customer service. They are busy but when it’s your turn you get 110%from these boys. Thanks to Javi and Danny I have a great system in my truck. They also installed the alarm with remote start. Had bought one but for the same price Danny found it with a remote start. Telling you the customer service was on point never took advantage of me as a customer. This was a overall great experience.

The installer's name is Ace. He is at the Lewisville location and did a great job. He is very helpful and thorough.

The guys did a great job installing my Pioneer - 7" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media (DM) Receiver - Black, it was fast, they were great. My experience there was a great one.

They were very friendly and helped me out!!!!!!!!!

The tech new his stuff. It was worth it to me to have it installed right. The installer was fantastic!!

I think the young man who helped my husband was named Charlie...I talked with him on the phone when I had to pay for additional equipment to put the receiver in my vehicle, and that is the reality folks...but he was very professional, knowledgeable and honest. He left his card with us if we ever needed anything...it's in my glovebox that's why I can't remember his name...but I would do this again...and budget a few more dollars for this project.

The service technicians provided outstanding, professional service. They explained what they were doing, troubleshot and fixed a problem I had created, advised me on the best options for my vehicle. I would recommend Joshua and Mathew (service reps) to anyone. Initially, I was nervous about some one pulling out the dash and installing. But they took great care to make sure things were in great shape. They installed a digital display head unit, explained how it worked. I'd go back to have these guys work on anything AV related!

Geek Squad did a great job. On time and explained the functions well. thanks

OUTSTANDING JOB! SWAPPED OUT NEW BMW RADIO/CD PLAYER/ PHONE/COMPUTER SCREEN FOR ONE THAT NO LONGER HAD A WORKING DSPLAY. STEERING WHEEL INTERFACE WITH UNIT. JOB WAS COMPLETED WITHIN 1/2 HOUR. EVERYTHING WORKS LIKE A CHARM. SO PLEASED A MADE ANOTHER APPOINTMENT TO HAVE A BACK UP CAMERA ADDED ONTO A GPS UNIT. THAT JOB WILL BE DONE TOMORROW, LOOKING FORWARD TO ANOTHER FIRST CLASS JOB!

The salesmen don't know their azz from a hole in the ground. The install technicians are a totally different story. They force fed a double din head unit into my super duty before I was done shopping. Had to wait two weeks for the appointment, but it was worth it. He even went the extra mile by giving me the 'Whats up ' about all the radio's features. Very pleasantly surprised.

The agents installed my car radio without issue or need to return for any reason. The Kenwood car radio I purchased from Best Buy has all the features I could ask for.

Awesome customer service/support. Whatever I need or wanted they knew exactly what was ask and showed me right away. Great job over all..