Customer Ratings & Reviews

The crew managed to squeeze me in earlier than scheduled and did an excellent job swapping out my factory radio with an aftermarket head unit. The bluetooth mic installation was perfect (hidden up along the top of the windshield) and the crew even did enough troubleshooting to verify that the back-up camera in the new head unit would not work unless the original back-up monitor was still in place.

I went and purchased a DVD player from Best Buy and got the free installation. Geek Squad got me in in a timely manner and even was able to get me in an hour early and was very knowledgeable and explained how to use the DVD player and also told me they would be able to put the stock one back for free if l ever sold the car. Have had no issues whatsoever and love my new player. Thanks Geek Squad for all the hard work!

Quick, knowledgeable and very professional. Would recommend

The agents mounted my radio and it was good but the video isnot yet working, When I bought the radio the include the harness and brackets but not the bypass so I have to order and wait again for another schedule for installation and its 2 more weeks of waiting. It is okay to wait but the 2 installers were too arrogant,

I recently upgraded my OEM Radio in my 2008 Honda to the CarPlay compatible Pioneer and also installed a backup camera. I went to the Best Buy in Dedham and the Geek Squad member was outstanding! There were a few complications with my installation and he stayed on the issue even passed his closing time to ensure that everything worked perfectly. I was definitely recommend going to the Dedham store for any future installation.

The installer did a good job. The scheduling process was easy.

My installer was fantastic. He did a very neat installation, left no mess and it looks like it was installed by the factory! He took the time to check all the steering wheel controls for it worked and the device functioned properly. Then he gave me quick tour of how to use it. Great guy with communication and attention to detail.

the guys were great and very knowledgeable answered all my questions

The installation staff was amazingly friendly and did a superb job of installing our Kenwood audio /Carplay system, and then explained how it works. Exceptionally helpful. Highly recommend using this service at Best Buy!

We bought a new stereo system for my son’s Jeep; we wanted him to have Apple Car Play and in-dash navigation. The radio looks great! It fits well, works well, and overall gives us exactly what we wanted. The installation team made sure to connect everything to the new system so even the steering wheel buttons still work. They used a kit to make it look seamless; no gaps in the dash. Would use Best Buy again!

Technician was friendly and very qualified. Did good work. Just that he also had to frequently stop and talk with drop-ins who had questions or wanted product/price info. He was the only one in the shop, so my install took twice as long as it should have due to the multiple interruptions. That should be improved. Not his fault, but not a great customer experience as I had an appt.

Great Work in a timely install quality equipment and a reasonable price

Excellent customer service, timely and very informal on what things need to be done with the truck

They did great, super quick and works great! Highly recommend.

The gentlemen who installed this wonderful unit were very professional and their expertise was evident throughout the entire process! In addition I went to one of these gentlemen before I purchased my unit to inquire for my rig and it's needs and requirements, what would he recommend. He was very free with his advice and I now know it was perfect. I could not be more pleased with this Best Buy service so much so they will be installing my new TV in my RV soon!

This purchase was necessary due to the failure of the purchase and installation of a 14 month old previous system that just stopped working suddenly. The manufacturer warranty had expired and I did not purchase the protection plan. It works just fine and I am pleased with it so far and I did purchase a protection plan this time for a very nice price. I’m happy.

Very knowledgeable, very fast with the install. Very good service.

I was able to make my appointment the same day I called. Once I arrived, the staff verified my needed service. With me not being so technical savvy, I was a little lost on some of the terminology being used, so the staff member politely explained everything in detail. The appointment was set for an hour but the installation was completed within that time...I would most definitely recommend their service.

The guys that installed the stereo equipment; did a great

Chuck was great! Very knowledgeable and thorough!!