Customer Ratings & Reviews

Installation was fantastic. No dash rattles, no broken plastic, and the installers took the time to fine tune my existing subwoofer into the new head unit. There were numerous connectors was to tie into the wiring harness for my new Pioneer car audio head unit and they did a great job. The Best Buy installation and the installers were top notch and highly recommended.

Love the radio and all it’s functions. It gives me the features I wanted and has been fairly easy to learn how to use without an actual manual. I want to praise the installer Justin for doing a great job with installation and giving me a brief overview how to use it. Also his expertise in advising me why it appeared my satellite installation was not successful. He nailed it when he said it might be when Sirius support couldn’t figure it out. It works like a charm.

The technician that installed my radio was very professional took time out of his schedule to get my radio in my truck. I have dealt with mechanics before an this guy was top notch i would recommend giving him a raise or a bonus there is not many workers like him was very impressed with his service an how he treated my vehicle like it was his own.

Brandon was excellent, he explained how everything works and did the install 30 faster than promised. He even helped me purchase and schedule the same for another vehicle!

My new receiver was installed as per the provided time estimate. The guy who installed my receiver (along with the remote start system) was courteous and knowledgeable. He even waited for me while I went out to purchase the hardware (double din dash kit) which was not included with the receiver. Overall, the whole experience from purchasing, to scheduling and getting it installed was pretty positive.

Great service and great installation highly recommended

The installation tech did a great job and faster than the time he quoted me. There was no damage to my vehicle and he guided me through the operation of my new radio purchase as well. My only complaint is that it's Best buy policy for the installation folks not to accept tips. The install tech politely declined my tip and i don't tip all the time, only when its great service and he did a great job.

Installs are scheduled by in store sales staff with little knowledge of what parts are needed or how much time is required for a given product. First trip was supposed to radio, backup camera and steering wheel controls. Tech only given time for radio install. Installer is superb, gets ***** Management needs to change the scheduling process to allow install techs to have more control

The Agent had it done very quickly and with absolutely no issues! Would absolutely come back for another service.

I scheduled my appointment online for my installation, easy process. I was the first appoint of the day and the tech was ready for me. When scheduling, website blocked 1.5 hours for install. When I got on site, tech said he would be done 30 minutes. I left the store and visited another store in the plaza and he called me in 20 minutes to let me know it was done. The service proved by this location was excellent.

They mounted my car play unit in my 2019 nissan perfectly, they worked quickly, were very nice guys, were very knowledgable, would HIGHLY recommend.

My installer was fantastic. He did a very neat installation, left no mess and it looks like it was installed by the factory! He took the time to check all the steering wheel controls for it worked and the device functioned properly. Then he gave me quick tour of how to use it. Great guy with communication and attention to detail.

the agents that work for Best Buy ate the best..courteous and knowledgable..they got my install done in a timely manner..I was very disappointed to hear that the audio install service along with many of the techs will no longer be at the Latham location. Not a smart corporate decision, as far as I can see..

Lane at the Bismarck Best Buy did a stellar job on the installation on my Camaro, not one, but twice. They returned and installed the upgrade seamlessly, with full functionality, just as one would and should expect.

The geek squad guy was very negative and couldnt get the radio to sit right kn dash. It took me 5 minutes to do it at home. Was bery disappointed in the service

Our installers name was Gil and he was the epitome of going above and beyond. He provided exceptional service the day of the install and then again on two separate additional occasions relating the our stereo purchase. You couldn’t ask for better service than what he provided.

My car is a 2002 Lincoln LS with an Alpine Premium Sound System. I upgraded to a touch screen double din Kenwood DNX573S Head Unit with Navigation. I was nervous about maintaining steering wheel control functionality and about the fit and finish of the installation which included hooking up to my subwoofer amp and adding a microphone for the Bluetooth voice command interface. The Best Buy Installers knew exactly what to order and completed the installation in 2 hours. I am very satisfied.

Excellent and professional service. Would have been nice if the state had more locations for the free installation since I had to wait 1.5 months after buying the radio.

I originally looked at my pioneer radio not noticing that it included installation at no extra cost. I have installed radios before and felt I could install this one as well. When I saw the free installation I jumped at it. I had to buy the install parts but would have done that anyway. The result was a really nice install job that was quicker than promised and gave an almost factory look. Great service and a really good installer.. Thanks

Do your homework and make sure that you plug in the right year and make and model of your car so that you don't get surprised when you take this Bluetooth receiver home. At times some people won't tell you up front which you need to place this receiver in your car but the Best Buy employees do a great job of making phone calls to other dealers if not they carry it in stock.