Customer Ratings & Reviews

What a great upgrade! So nice to have a system that works with all the modern technology. The service tech was great and even when there was an issue, took the time to make sure that I was happy with the whole unit.

This was my first experience with the Geek Squad and the guys were very knowledgeable and professional. They did an outstanding job on my stereo installation. The only problem I had was having to wait an entire month to get an appointment. I guess the fact that they are so busy is a testament to the good work they do!

The agents mounted the system fine and most of it was working. But when I went back home, I realized the mic was not working. So had to go again and they found that a cable for the mic was not connected properly. They fixed it, but then this time they forgot to reconnect the backup camera. Luckily noticed it at time of leaving and they were able to fix it soon. Somehow the surrounding panel doesn't look as well as it was before since several parts of the surrounding area next to the panel are badly scratched from them trying to remove the panel.

Great! Did a great job. Very professional and quick

I just wanted to say that the guys over in Geek Squad Rockville did a fantastic job with what little I had on a Best Buy radio installation (open box purchase). Some parts were missing that I wasn’t aware of and they were still able to complete the radio installation as best as they could. For my future reference, buy new.

The installers put in a Android Auto receiver and backup cam in my older Cadillac Escalade. It is such a large SUV that not having a backup cam was really a problem. With the new stereo and cam my SUV is like a totally modern, new ride. Geek Squad made it so easy and did a great job. Having the total service plan covered 100% of the cost so this was a total no-brainer.

Kudos to the Cerritos Installer, John, for an outstanding job installing the Kenwood Nav System and backup camera. Great professionalism. Real help in a small problem with the wrong part ordered but he fixed himself with no problem. Provided time to go over the features and how they operated. Answered all of my questions. Would have him and this Best Buy add to any of my cars in the future. Would recommend.

The agents re-mounted my new radio, and new speakers into my new Subaru Forrester, and it’s never sounded better. I’m so thrilled to have my new sound system finally hooked, (I had to wait a year because of COVID - 19) it was so worth the wait! Thank you guys, I only shop at Bast Buy for my needs of all things great!!!

The techs installed a radio receiver in my vehicle, they did a great job as usual. Everyone from from speaking with the Help Line down to the techs themselves were very pleasant, knowledgeable and extremely helpful!

Squad did a great job installing in a timely manner. Very professional and friendly

I bought an Android Infotainment system. I wanted to try to install it myself, but yeah, no. I am not technically savvy so I brought it in to best buy. The mechanic installed the system and walked me through the setup. Great rates too.

After a failed attempt by my husband and son to install the radio, we decided to have someone fix it for us. Many calls to various people and places for someone to install with no luck, I finally discovered that Best Buy could install it. The service was excellent and my son is very happy with the radio.

Dustin did an amazing job, from top to bottom. The install was fast, and it all looks as good as you would get with a factory unit. Most importantly, Dustin was a consummate professional - gave me all my options, excellent advice, and was very communicative. He single-handedly ensured I will use this service again, should I need it. He should absolutely be commended for engendering customer loyalty.

Very knowlegale tech. Friendly. Helpful and willing to help me lrarn .

very helpful and knowledgeable answered all my questions

GPS/radio unit installed was done cleanly, quickly, and correctly. Unfortunately, it took two tries which necessitated a return trip to the store from out of town. Two tries were needed because incorrect unit was ordered and installed first go around. Recommend buyer insure correct unit is received by taking down model number in store as back up check to order.

Works great and quick work! Also communicated with me about the installation

Daniel, our geek squad technician, was awesome. He did a very thorough inspection prior to the installation. He told us how long it’s gonna take. In less then the time he quoted us, he called us nd said the car is ready. He showed us how to operate the new stereo. He even helped me to pair my phone with the new blue tooth system. I couldn’t ask for a better experience.

These guys know what they’re doing and have great service! They did a very clean and professional install, no issues as of yet.

The agents installed my car radio without issue or need to return for any reason. The Kenwood car radio I purchased from Best Buy has all the features I could ask for.