Customer Ratings & Reviews

The technician did a great job on the installation

Rib Mountain, WI store did a first rate job. All my buttons on my wheel work still. Nice clean install job. Had to give him a tip. Thanks

I purchased a amp and speaker install and I had a N/C receiver install (Pioneer AVH-4201NEX) and was installed at the end of Sept 2017 I The XM Radio and steering wheel controls did not completely work. I went back and waited for my Truck now 6 or 7 times for at least 3 to 6 hours each time. After the fifth time the XM and most of the steering wheel controls were working but still had issues with changing channels for XM presets and now we are on either 6 or 7 times back to Best Buy and the channel changing still is not working. I supplied a Crux wiring harness at first and now supplied a Maestro wiring harness and steering wheel control (at $200) to try to help narrow down the issues with the channels not changing and was charged a install fee for installing it. Now a new issue, the HDMI on my Iphone 7+ with the Pioneer doesn't work or recognize the Iphone. for HDMI and the Apple Car Play has a hiss noise.

One guy failed me and told me that i need thi in order to get it work. Bought it and came back, different person installed my gear and told me that i dont need the product to get it to work. What im saying is, some of them are not knowledgeable enough to work in you car. Challenge them some questions too.

Brandon was excellent, he explained how everything works and did the install 30 faster than promised. He even helped me purchase and schedule the same for another vehicle!

I purchase the in dash radio for my car. That came with free installation. It was very easy to make the appointment at a workable time. The installation looks great, and they were ready with all the proper wire harnesses when I brought the car in. Best of all, it was done on time and the tech was friendly at the Baxter MN store.

Went to drop off car the night before to have stereo installed the next day. Technician told us he would do it right then and to come back in 45 minutes. We were so happy and the technician was beyond great. A true asset to the company!

The agents were friendly and knowledgeable on the setup of the smart fridge. Quick at doing their job.

Installed my Sony advanced radio in my car. When I arrived I was told that there was no record of my appointment. I showed my scheduled appointment by Best Buy and they squeezed me in after a 40 minute wait

I purchased a Kenwood Stereo System and a Compustar 360 security system as a gift. The gift was actually installed at the Tualitin, OR location of Best Buy by Chris. He was great. Communication, cleanliness and just total package. A few hickups with my order, but he got it resolved very quickly. All work done in a timely manner. I would not hesitate to use their service again.

Installer was courteous and knowledgeable, letting me know what to expect from the product. He took the time to show me features after installed. He completed the install in much less time than anticipated

I bought this in dash stereo unit for my mother for Christmas. She drives a 15 year old car with a failing radio. The Geek Squad did an awesome job on the install, including installing the microphone for the bluetooth system in the unit. She loves her new stereo and is getting used to all the new gadgets that come with it!! They really did a nice clean install.....would definitely use them again!!

I love Geek Squad at Best Buy. There always so knowledgable and super friendly. The guy who installed my new car radio was great!! Nice guy and had in installed quicker then he estimated. I will continue to purchase my electronics at Best Buy. Thank you!!!

Couldn't have done it without this team. Very friendly, respectful and knowledgeable.

The installer had this replacement stereo in my car in 30 minutes. I had no appointment, but I had a broken stereo. I take care of things immediately and this guy helped me locate an open box Kenwood that saved me about 100.00. That along with his knowledge and fast install…. awesome.

The actual installation was done well and completed in a little over two hours. The only complaint and reason i gave it 3 stars instead of five was the waiting area access. My wife took the truck in and wanted to leave and get some breakfast but was not permitted to leave via the store, but had to walk outside for about 1500 feet in a pretty vacant rear areas of the strip mall to get to the front entrance area of the Best Buy. It is not a safe situation for that. Then when she came back the outside door to the waiting area was locked and she couldn't get a hold of anyone to get in. She had to walk back around to the front store entrance and find someone that would unlock the door. They insisted that she would have to walk back around to the rear entrance and would not allow her to enter through the store. This is a bad setup and unsafe.

Excellent and professional service. Would have been nice if the state had more locations for the free installation since I had to wait 1.5 months after buying the radio.

Very professional and nice. I thought it was going to take a long time to get done to my surprise it was pretty quick. The tech guy was very nice and pleasant to speak with. Did an excellent job.

Radio was installed I guess the best the could. Just be careful if you bringing your own equipment to be installed. Asked a lot of questions about If you will loose features of the new radio. And asked for your extra parts to be returned to you. Overall good job and quick.

The guy who installed my deck an speakers was very professional an also knowledgeable about what he was doing an also explained how to work everything, I would highly recommend them for installation or at least the guy that installed my syste.