Customer Ratings & Reviews

At high speeds the screen starts to shake like crazy, theirs a lag when i connect my phone to the usb port, thats connect right away, i have to unplug an replug for phone to connect. Buttons on the bottom kinda annoying to small wish they were at the driver side. I should’ve been asked if I wanted install a back up camera, the touch screen radio comes with the option.

The technician was knowledgeable and thorough. He even addressed my situation with care and executed some requests that I made outside the scope of the installation. Gave me some tips and quick tour of the job performed after the work was done.

The service technicians did a great job with the installation and explaining how the new radio and gps works!

Matt (Joe Battle store) did an exceptional job with the install of my Pioneer system! He was super friendly and very time efficient. Extremely satisfied, thank you!

The guy was very nice and did a great job. Highly recommend...

These 2 geek squad employees worked simultaneously on my in dash car receiver. While one was taking apart my existing dashboard, the other was assembling the receiver with the harness. Great teamwork, was done in 45 minutes and out the door! Thank you!

Radio was great. Very happy with the product and installation.

Quick install @ Oxnard location. Would recommend to take your vehicle to Oxnard location. Installer knew what he was doing

Got this for our 2003 G35 coupe for wife Bluetooth picks up well, sounds clear , I had to Velcro the mic down so it won't move cause before I could hear mic noise when talking to wife. The sound is great and overall a good upgrade from factory Reviews were excellent too

Works perfectly. Has proper HVAC controls unlike the other kits that don’t have any indication on TEMP and FAN speed. Not an easy kit to install unless you have advanced skills in installation. Worth the money? HECK YES!!!

They hooked up the backup camera but a couple days later I had wires hanging down from top of the windshield. I also had to go back the same day because they had somehow managed to lock my driver seat back and it wouldn’t move forward. Other than that they did an ok job. It took them a lot longer that day because they seemed to be busy with other customers cars before mine so I ended up waiting for a couple hours to get my job done. So I was a little disappointed with their service that day.

Had a great installer that was very knowledgeable and explained how to operate everything easily

The installer named James at the Mayfield Heights store damaged my speaker, knicked the tint on my window, wired up my amp then basically just threw the amp in the compartment with my car jack to just bang around scratching up the amp and potentually shortening the life of that amp from all the bouncing around against the car jack. I brought the car back up to the store so that James could secure the amp somehow and he just took the amp out ou the compartment and layed it in the cargo area once again just to freely move around, also making it so that I couldn't place the door over the jack compartment. James then tells me that I'd need to reschedule to have this issue resolved. I contacted a manager and the manager agreed to replace the damaged speaker with a new one at no cost to me promising to have it sent to James and on my next appointment to have more equipment installed James would give me that speaker. I rescheduled and on the next visit about a week later James tells me that no speaker was ever sent to him for me and he couldn't install my other equipment because he didn't have time so I rescheduled again. When I arrived on the day and time he told me to come back he said that I was a day early, I returned the next day and again no equipment was installed and he informed me that he didn't connect the wiring for my radio to dim when the headlights go on so this is probably why that feature didn't work and told me that I'd also need to purchase an xm radio receiver in order for my radio not to stop playing while I was backing up. I rescheduled again and when I returned I told the manager Joe about the whole ordeal, Joe gave me a store credit for $54 to cover the knicked tint on my window. After 3 hours of having my car that day another installer calls me up and tells me that he had installed my rear speakers but not the front speakers and was doing research on my radio operation over the phone and that in order to have the xm radio receiver installed that I had to purchase it from another store and be back at the Mayfield store in about 30 minutes for him to install it which I did but, upon returning to the store, I find that after having my car for about 4 hours no speakers were actually installed, in fact no work at all was done on the car. The second installer had lied about installing the rear speakers and apparently was under instructions from Joe to not do any repairs or installs to my car and to leave the amp where it was just sliding around in the back of my car. The second installer told me that because of falsification on my part he was not going to work on my car anymore, then went and told the manager that I wanted to talk to him. Joe came out and then proceeded to tell me that he didn't want his installers working on my car anymore because they felt uncomfortable working on it. Then Joe ignores the fact that the 2nd installer lied about having already installed the rear speakers, and James now has changed his story from what he told the first manager, that he heard a pop then nothing when he tested the speaker, to he saw a spark then nothing. Both stories lend to showing that James damaged the speaker because during the "pop test" that James did after installing the amp, it shows normal speaker operation for the battery operated tester to have the speaker "pop", that pop shows the speaker worked, it would be almost impossible to get that tester to cause any spark while testing the speaker because of the tester's low amperage and voltage. One way to get a pop and spark from a speaker would be to connect 12 volts directly from a wire from the car battery to the speaker, this probably world cause the sound and spark described by James as the speaker was ruined. This very unlikely would not be an accident that a seasoned installer would make, but a purposeful destruction of that speaker, followed by shifting stories of the event being told. Joe told me that I could pay $40 more and then they could cancel my Total Tech Support Plan and I could take my buisness elsewhere because his installers wouldn't be doing any work on my car, then when I explained the technical reasons for Jame's stories not panning out as true, Joe tried to act like I was treatening him and searching for reasons to deny the repairs and installations. The next appointment I could get for a nearby Best Buy store was in mid January about a month and a half away. To me this is completely unacceptable as I presently have a scratched up amp sliding around in the cargo area of my car and equipment that hasn't been installed after about 5 appointments and promises not fulfilled as far a a replacement speaker being ordered or delivered as Joe said he'd have it sent to my house. This has all been extremely unprofessional and unusual for Best Buy as far as my long previous experiences with them installing equipment for me goes, I've never been treated so rudely, lied to and mislead as this before, ever, by any store. I am sadly dissappointed and am still left with a botched installation to work around everytime I go to use my cargo area because wires are exposed and the amp is still sliding about back there.

Torally coukdnt be hapoier with my install at Best Buy Clerance.. The guy who did my install was named Jordan and he killed it.. My dash needed trimmed to fit the radio and it looks perfect! Highly reccomend him and his work!

The geek squad installed my new stereo and backup camera . They did a excellent job looks like a factory unit . They were fast clean and very professional and took the time to go over the basic operation of my new stereo.

I had an in-dash double din receiver installed in my car and they did an outstanding job. The technicians were very professional and they were very thorough in making sure that I was satisfied before driving off.

What a great experience for myself with Terrance at Best Buy. I’ve brought several of my cars in to him and he’s fixed every single issue and made my new android head units work amazingly. Great job.

Agent was very knowledgeable and did a fantastic job installing an aftermarket receiver. Agent did great quality work. Now I’m thinking about purchasing some new speakers and using the service again

Team was very knowledgeable, installation was great, everything is fitted perfectly without anything raised or popped out.

Great work by the team to put a new radio in my wife’s car.