Customer Ratings & Reviews

Great service with a very professional attitude. Planning on using same equipment in another car because of the service by the Geek Squad

The gentleman that install the stereos in my kids cars was AMAZING. This was done in the Matthews location. He was very nice and friendly. GREAT SERVICE.

Overall, I had a good experience. The technicians knew what they were doing and had the job done right the first time: it took about 60-90 minutes for the install, since they had to "hide" the old radio in the dashboard to retain my remote entry capabilities. I left ready to enjoy my new stereo!

These guys were incredible. Going above and beyond!

Quick and easy installation!!!!!! Totally pain free

I have an old car and I needed a stereo so I was certainly not looking for expensive....... I bought this stereo because of the price and I ended up loving it!!! the sound is great and it even came with a remote, I love my stereo!!!!

Installation was quick and painless. Installer was very knowledgeable to my setup and willingness to trouble shoot any problems

Had a week of car trouble as soon as I installed the radio! Don’t no what happened but after it completely died and I boosted it no more problems.

he was friendly and really knew what he was doing. We needed a new speaker and did not try to "upsell" He even connected our bluetooth which we know nothing about. He was the best!

The technician was nice enough to fit us into the schedule the same day. He was very knowledgeable and finished our install in less then a hour. Very pleased.

The guy that installed the stereo was great. He was very helpful and answered all questions. Even when the wiring on the car was messed up due to the previous owner, he fixed it with no extra charge. Great job!

I bought this with my Pionner car stereo, Best Buy did had a offer that the instsllation was free with the purchase of the stereo so the price was perfect. I could not be more happier with this installation service.

We originally had our install scheduled at the Mansfield location, but due to their only installer having an accident, we were called to reschedule our appointment at another location. We were called by the Finley location (over an hr away) and was told there was an opening at the Wooster location (45 minutes away) later that week. I called Wooster and got the run around. between 5 phone calls, a manager and over an hour of waiting on numerous phone calls, they finally confirmed the opening and scheduled it. Once I went to the appointment, the installer was friendly and efficient (and in no way is my rating regarding him..but instead the customer service of the rest of the store staff). I had speakers and a CD player installed. Once I left, the radio worked. I returned home (over 45 minutes away) and tried a CD and it would not work. After calling the store back and once again getting the run around about speaking to the installer, he set up ANOTHER appointment. We went back to the store and had the problem corrected. This ordeal cost me numerous unnecessary trips, and multiple phone calls and not to mention stress. The individual that answers the phone for Wooster was rude every time I called. My husband and I have always dealt with Best Buy. This most recent purchase was put on our new Best Buy card. We intended to purchase entertainment items after this was paid off, but now we are just counting the days to pay it off and close the account. We are disappointed with how much we had to go through just to get a paid install done correctly. The Wooster installer is losing customers because his support system (in the store) is turning customers off.

Even though my appointment was 3 weeks from the time I bought the deck it was worth the wait for installation by the geek squad to install. Very professional and informative, even took the time to sit in the truck with me to do a quick overview of the operation.

Tim, the installer at the Kingsport Best buy is a true professional, and a very nice person. Explained how everything worked, and said to come by if I forgot anything. A true gentleman.

Best Buy did my install 10 years ago and again for my new radio. Quick, easy. Installer explained how to operate the radio and even connected my phone and set up everything for me.

This looks factory installed and I have had it almost one year and zero issues! Amazing, professional service with excellent quality.

I trust best buy and this want my first time. The process are reasonable, and the best part is if you want to Uninstal the part they will do it for free. Just being the yellow paper and they'll take care of you.

The agent was really efficient. He came to my house to check the mount on the wall to see if was saved and gave me a really good explaining.

Best service ive ever received the geek squad tech went out of his way to install the speakers, he even made a custom housing for the speakers as the ones that were sold to me didn't fit for my car .