Customer Ratings & Reviews

I brought in a Pioneer head unit to be installed in my 1994 Mustang. I purchased the unit from Crutchfield and was going to install myself but was unsure about some of the connections and decided to have professionals do it. I brought everything in I was sent from Crutchfield (including the tool to remove the old unit). About 1/2 hour into the install, they said that my front speakers were blown out and I could get them replaced and installed right then for a discount since they weren't busy. So we went into the store and picked out a pair of speakers that were marked 1/2 off on the shelf, but when they were rung up, came up full price. A manager was called and approval for charging the listed sale price was approved. When the car was returned to me, the guy said that he thought my amp was going bad and that I could bring it back sometime and they could fix that. As I drove away and tried out the new bluetooth feature, it didn't sound "full". When I got home and played around with fader and balance settings, I then noticed there was no sound coming from the right side speakers at all (front or back), and that the balance control was reversed. Then when I tried to close my windows, the driver's side power window no longer functioned at all. I brought in a car with old but functional speakers, and left with half my speakers not working and a window not working. (I took the car to a local mechanic that discovered they had accidentally unplugged the window control unit while installing the speaker.) I am extremely reluctant to have that Best Buy, or any Best Buy, work on my car audio again. I even mentioned before they started working on it that I had another car that I was thinking of replacing the head unit in if I was satisfied with the way the unit they were installing sounded and functioned. I was reluctant to work on the car myself but probably couldn't have messed things up anymore than the "professionals" did. Also, they either kept or threw away the head unit removal tool that I received from Crutchfield.

The technician worked very hard to install our radio. The installation of the new radio was not comparable.

Talk and listen easy install full color easy to move to different locations in house

They installed my new car radio and I love it. No CD player thought.

The install guys did a great job install our radio, they took the time to explain all of the features.

Excellent service by geek squad.Taught me how to work.Also set up everythong for me.

awesome service and very professional installers. Fast and friendly and was able to view installation being done.

The fellas did a great job. Courteous, patient, done correctly when promised. Can't expect more than that.

The install on my new stereo was excellent. Install was clean and done in a timely.

Geek squad is awesome.Installed all my products with care and professional service

The customer service is amazing! I just wish they had more employees so I didn't have to wait so long...

First time using the Geek Squad to get a new car radio installed. Great service.

The installer for the car stereo was very nice and efficient. He was very helpful and worked quickly.

I'm very satisfied with the installation of the amp and deck I purchase and customer service is great

The HD radio sounds crystal clear and gives me many more stations I am very happy with the product

Fast and perfect installation.i recommend geek squad to everyone

Very glad we chose to have BB install the radio - professional job done quickly and for the right price

Customer oriented, very quick, accurate installation was done by Robert from BB in Grand Parkway, Katy, TX.

Great customer service. Took care of instal quickly and efficiently. Everything works like it should.

Best Buy installation crew is Awesome! Fast, courtesy, and willing to go the extra mile.