Customer Ratings & Reviews

I was not impressed with the overall service provided by the Geek Squad. I had to wait 4 weeks to have my stereo installed and am not happy with the final product. They said that they could replace my old amp behind my back seat - they could not. They called twice to ask me how to do it; I was a bit thrown off then as they were the “professionals” and had already stated this would not be a problem. I suggested that they check out YouTube for assistance. They then told me that they could not find a you tube video. I did a search and found several with out any problems. They did not incorporate my factory microphone or USB with the new stereo but said that they could. I paid to have a harness that incorporates all of the factory provisions with the new stereo. They told me that my factory USB and Mic had broken; I am not sure about the mic but I can still get a power charge off the factory USB. I feel as though these so called Geeks were lazy and didn’t want to make the extra effort needed to do the job right. The microphone and USB they installed, looked like my 16 year old self did the job and my 16 year old self was lazy and cut corners any where he could. They did not walk me through the new stereo process. I had to go back and inquire as to why my USB was not working only to discover that they had added one that was now dangling from the underside of the dashboard on the passenger side. Had I known that waiting 4 weeks would have resulted in this, I would have taken my vehicle somewhere else. I do not recommend their services to anyone.

Should have purchased the entire CD player with installation and it would have been cheaper. Got the player as a gift.

Great radio sound with item installed. Love my new radio. Suggest having it installed at Best Buy

My experience with the installation was excellent. So far, no problems whatsoever.

always a professional interaction with knowledgeable employees

Installer was very clear on explaining the operation of the deck.

Quick, fast, and in a hurry. I was in and out in less than an hour

Very quick and effective with great customer service

Great job the guy who did my stereo was amazing Tnx

Great service. Took the time to go over install with me.

Waited too long to get radio installed and the representative couldn’t locate the reservation even though they called to confirm the day before. The quality of the install was great.

Great service. The guy was really nice and installed everything fast.

He was very professional and one time. did a great job

Installer was able to save me 20$ without inst. kit

Best Buy did a great job. They quoted a price and installed same day.

Had them install a new radio in a 2002 Honda Civic.

Great customer service and installation was completed promptly!

Best installer I have ever used. He was knowledgeable and experienced.

Very prompt very knowledgeable and the radio works great

Great experience! Super friendly and quick service.