Customer Ratings & Reviews

Easy to schedule the friendly, fast and hassel free install.

Good product but not simple to use! Very satisfied.

If you are looking for very simple service then buy. But anything more complex I would highly recommend speaking to a live autotech. Don’t speak to any one else even if they work at Best Buy.

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I am very happy with Bluetooth. The radio sounds good.

This was a Christmas gift for my daughter. She loves it.

please send me a survey about your customer service!

I had to have this pad to have my Kenwood radio set on it,

The installer was very fast. We love Best Buy Car Audio.

They did great with the install of my sons new radio.

Techs did a good job and delivered great customer service

I have a 2003 custom van that had a 2008 kenwood deck along with 6 boston acoustic component speakers and 2 15inch JL subs all run by 3 separate amps. one day my 3 amps all quit working at same time no power no lights no nothing. So I decided its a good time to upgrade the deck to a new one so I can use my phone which has all my music etc. So I purchase the best new kenwood deck and schedule appointment to install thinking it would be an easy switch and at the same time they can look at my amps thinking its probably a fuse or something since they also went out at same time. I get there and tell them about the amp problem and even offer them an extra 100 each if they can fix it, They were behind and said they can't do that but they will try and take a look if there is time. 20 minutes waiting they call me and say "are you sure you want us to install this deck since we can't look at the amps? jeez I just drove a hour so ya please install the deck that I have an appointment for lol 2 hours later its done but he says the problem wirth the amps was wires underneath my van corroded . HMMM I didn't even know the wires went under because I followed them and everything was inside along the sides but anyways they some how got one speaker working and jerry rigged the amps somehow to go on but they now overheat and the subs and 4 speakers don't even go on. So maybe I should have not had them even touch the amps. If you can't fix something don't replace my high quality wires with these thin little wires and just jerry ring a 5000 dollar custom system ahhhh so now I have to have the whole thing re wired at a REAL stereo shop. lesson learned free installation is free for a reason lol don't do it people

Good product and great price ......................

the installer did a good job. he was very knowledgeable.

Have read good things online have not used item yet.

The first installation guy left the radio loose I had to take it twice. When I pull the usb cable the hold radio will move. The second guy fix it for me & did a great job.

The initial install was quick but not correct. Wires to tail lights and interior dash lights were not rewired correctly after install. Had to come back and argue for them to correct it. In the end they apologized.

the agent wasn't really professional at all. was late. left razorblades in my car and garbage. was kind of a mess. but overall it worked.

Good job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!??!!!

He did a neat job and was very friendly, but I had to go back three times before he finally got it right. On top of that, there is no waiting area so I had to walk around the store for an hour or so each time. I would have preferred sitting down.