Customer Ratings & Reviews

Great service. But if you have to have the system removed by smooth company because your car was totaled and you couldn't wait for an appointment with best buy. You'll have to pay smooth $100 installation fee to have the radio installed in ur new car. Only way you don't pay twice is if best buy actually removed your radio. Im not sure why that matters. But it wasn't our fault we couldn't wait a week out for an appointment. Our insurance was taking the vehicle.

The installer that works at my store tended to work to fast and did a sloppy job. When I got in my vehicle after he was done I noticed that the radio wasn't pushed all the way into the dash, which I fixed later by rearranging the wire harnesses behind the radio. Then he didn't spend anytime to take care of the microphone, the way he ad ran the wire it nearly pinched the wire into, luckily it still works for a brand new thing. I chose to fix the problems myself because he is a sloppy installer and unfriendly too.

The technician didn’t bother to show me how to operate my new stereo he didn’t inform me that he put my old stereo in my back sit. I kept hear something rolling around in my Bach seat on my ride home. While I was waiting the two technicians was doing a lot of personal talking music playing. The technician that was installing my stereo didn’t bother to turn the TV on in the waiting room. We went to the restroom and never bother to asked me would I like the TV on

Purchased car stereo with free install as a gift. Install waitlist was very long and returned stereo.

The guy who answered the phone was completly un interested in my business. He told me they may be able to do my car stereo install in a month and that the install would be lots more than the package i bought onlinebefore calling the murray ut store. Then i asked to cancel the order and take mt business elsewhere. It took 3 hours to cancel the order because when best buy transferred me to geek squad the call dropped 20 times in a row no exageration. I begged the best buy staff to just give me the geek squad number they would not. Rediculous! I gave up and called back the next day and after another hour on the phone got my refund. I have never left a negative review in my life. This experience was mind numbing in every way. Im sure i am not the only one that got hung up on by geek squad over and over.

Installed fine however when got car back 1 of the 3 climate control light wasn't working anymore. BB offered to install a new light if we buy one and bring it in. probably not going back a 3rd time for the same radio install.

Every time we were in the store the Car Audio people were not available to make an appointment. It is better to call. They set up the sound system with no problem. The experience was average.

The closest I could schedeule was 2 weeks later. I actually got there hours late but they still were able to do my installation and it was good and actually speedy. My time was set and everything. Pretty good. So far no problems.

No help on the floor in picking a radio, right off chose they chose the wrong dash kit. Broke my dash in 5 places. Seems like after the first break they would have called me to come look butthey waited till they messed up the top of the dash (air vents) the bottom (my heat and air controls and the dash kit itself. I had to drive back (over 65 miles both directions) when parts came in from Honda. When removing the rest of the old parts they broke them in to MANY pieces!!!! they got finished and found they installed the WRONG radio! the salesman pushed a radio on me telling me it had certain options INCLUDING USB on the front. The installer NEVER noticed even after we discussed it. They had to pull the radio and "I" yes "I" had to go back out on the floor alone and try to decide on a replacement. NO HELP WHAT SO EVER. "THEIR ALL ABOUT THE SAME the INSTALLER SAID" . I picked and found after the installation it was a cheaper model, possibly an older model EVEN AFTER ASKING WHILE THEY WERE GETTING READY TO PUT IT IN! The radio works, less say that . Its not pretty and looks cheap. There's way to many functions that I didn't want or need. I was not shown how to use it. I will never have BB install anything again.

No installer at my local store store manager set up time for me to drive one hour away when I get there they tell me there is no schedule for me know appointment but that they will work on my vehicle throughout the day 6 hours later I come to pick it up its not ready hasn't been touched installer is aggressive cursing uncourteous unprofessional disrespectful. After the second store manager gets involved she is quite helpful and schedule a nother appointment at another facility an hour in the opposite direction. When I get to the new facility the new store manager and installer tell me that there is going to be additional time labor and materials involved in the installation. But after I tell them the horror story I had gone to try and get there and get this installed and done they end up comping the additional labor and material this was a professional store after the experience I had had with the other two

They had my new radio in, in less than an hour! The only reason i couldn't give it 5 stars is bc i have a few new cracks where the installation occurred that weren't there before. nothing major.

As I stated on the JVC Double-Din review, looks great but some of the dash lights haven't worked correctly since the install!

I am unable to review this purchase because the car stereo has not been installed. Due to the holiday season, I had to wait for over a month for an appointment.

The installation took longer than anticipated. Yesterday when I went to autozone to have them do a check engine light scan you could see the new wires from the install hanging down. Overall not very professional.

Radio installation was okay, installer didn’t mention that my vehicle battery was dead

I went to have my radio installed and the guy who was originally suppose to install it just seemed to have went on break for two hours without letting me know it would be that long. Came back thinking it was going to be done just to be told it wasn't even started. Had to wait an extra two more hours, mind you I had other plans. It was my best friends birthday since preschool and I totally missed going to meet him because of this. Waiting 4 hours and some change for an installation was ridiculous. The kid who was supposed to be putting the radio in was so arrogant his bad attitude could be witnessed by the other two he was working with. They had to do his job for him which was completely unfair to them and a waste of my time. I would advise anyone never to go to the best buy in Natomas to get anything installed or otherwise. Very bad customer service and horrible attitude. Plus I am from the Elk Grove area so I had to drive all the way to Natomas which was already a headache in itself. Traffic on the way back at 4pm was unforgiving as well. I was supposed to be out of there way before then. Just a horrible experience totally all the way around...

In store installation of a car stereo. Tech was 15 minutes late arriving to the install area. I had the first appoibtment of the day.

It is a great radio guy who installed it was great, he killed my battery though, then told me about the cost was gonna be more and i paid for the wrong installation, it was irritating but overall workinng great!

The tech installer had a very bad attitude...did not allow her to install; requested to be rescheduled at the North Tampa location...the guys there were supper; great customer service. Excellent install.

I got my new radio installed by the Geek Squad and when I got home I had no box and no information booklet. I dint think we will be able to get the full benefit of this radio.