Customer Ratings & Reviews

I was a bit disappointing on how long it took. I had left for over an hour and when i got back I could see through the window that the guy was just chatting with another employee....

Enjoy the product. Service was average. Expected to be shown how product worked after installation. Staff didn't offer.

Sometimes it freezes, and to switch sources I have to power off, also the xm radio continues to say check antenna, antenna needs to be moved to outside on top.

I thought that it would take less time for Best Buy to install some simple retro-fitted car audio than it would take me to install it but I was wrong. If you're just starting to work on a car 90 minutes after the appointment time, then something is terribly wrong with your organization. I left the installation having no confidence in their work. Two specific gripes: (1) they didn't even bother to set the clock on the new device to the correct local time, & (2) there was a remote control for the new receiver that was still in the box - I would have never thought to look in the box for a remote - it would have been thrown away if I hadn't dismantled the box for recycling (you'd think they would have removed the remote to install the battery and test it). Interactions like this one are why I would never trust Geek Squad for computer matters. If Best Buy can't mount and wire the cheapest car stereo they sell, then I surely won't trust them for computer matters.

I now see that the plastic case above steering wheel was broken by install and not told ..... It rattles What do I do at this point

Deck looses connection/sound often, intermittently ! It's difficult to reproduce the problem to take back to Best Buy for fixing.

When you call customer service they answer at another location. Had problem with my radio. Never picked up. Promised to fix my radio. The person was out that day.

I know buying a stereo with free installation is awesome but you get what you pay for. I admit the techs were very nice but not qualified enough, at the end of the day I ended up with more problems than resolved, wasted 3 weekends in a row for them not to resolved anything and my car being worse than before. Had a head unit and front speakers installed, everything seemed ok but before I got home the sound stopped working. Went back 3 times for them to figure out and no results, ended up putting back the original car stereo that worked before, thdy blammed it on the car and that was it. A couple of days later all my climate controls died, also never an issue before. So now I have to take my car somewhere else to fix all the things that worked before they touched my car. Big corps they dont care about the customers

Tech was nice enough was a little frustrated I had to leave overnight due to original reason I came in was a alarm install

Not happy the xm radio keep coming off the dash and I had to install new tape. There is static on the radio when using xm. I plan to take it back when I get a chance

The service personnel were friendly but did not forewarn need that the stereo that I was buying would not work in my car.

I left a review on another page and then saw this page that directly spoke to the installation. I bought a radio for my son on November 18 and was given an appointment date of 12/16/2018 at 11AM. This seemed like a long time but I bought the radio from your store for the professional installation and was willing to wait. When we took the vehicle in the Geek Squad had no technician available to complete the installation and no one contacted me to reschedule. I was told the next available appointment would be in January. TWO months after I purchased the radio, UNACCEPTABLE!! My son, a high school student, took off work for this installation. A complete waste of time for both of us and it cost him lost wages. As I said I bought this product for the professional installation but this encounter was anything but professional!

Was scheduled an appointment on 3/1 to check on previous install issue, no tech available and shop locked/closed Manager can't find appointment/consultation and set a new appointment for two weeks later....or at other stores in Memphis....like really?.... .way to go! Initial install 2/8/19.....as of 2/22 no radio, no sound Cant really comment on the actual product seeing that I haven't really enjoyed it yet Return coming soon.....

My install (all 3 trips before I was so fed up I said good enough and cut my losses. First they talked me into a smaller unit (easier install). I wanted larger DIN2 because of me eyesight. I purchased the amplifier installation which included speakers On my third trip they told me it didn’t cover the second set of front speakers because the ones the BB install genie said would work didn’t I had to pay for install. They couldn’t find the install service on my account but it worked for the stereo and all of the remainder. On the day they said it was done, About 4months from the start of project, which was very difficult to. Get times scheduled for, like many weeks even when it was their mess up. I paid (again) and I pulled out to the parking to do some quality tests. On the rear speakers they had balance backward! Left was right and right was left. The simplest most basic function of any stereo is left and right. I have a vehicle where 2 speakers are one side and 1 is the other. Believe it or not it’s the same. WRONG

Only one guy touches my car and only one he do a great job

My new gamer computer was delivered to me without the anti-virus programs I paid for, and I immediately got ransomwared.

Purchased with free install. Someone else took my spot and I didn't get it installed very upset and was put off till the following week.

this came with the radio, they did a good job installing it and i couldnt be happier with my new radio... thank you

All items purchased, delivered and in hand. High demand means a 4 week wait to use the Geek Squad services. Optimistic the work will be done just fine.

The installer broke the trim in my car, then tried to tell me that it "was already like that". My dude, I drive this thing daily...I would notice if there was a giant piece of plastic flapping about. When he finally owned the fact that he "might have broken it more than it already was", the onus was on me to find someone to fix it and then bring the bill back to Best Buy. Trying to find someplace to replace the trim and can do so when I'm available was so much effort, I just "kinda-fixed it" myself and then gave up. Ridiculousness. When I asked to talk to a manager, I got one and explained my situation. He said he needed to research and would call me back. HE HAD THE INSTALLER CALL ME! Dude was confrontational ("why wouldn't you try to just work this out with me instead of going to my boss?!"). Horrible. I won't take any cars to BB for installs ever again. By a mile this was the worst experience I've ever had there. I'm still a customer only because the rest of my experiences (non-car-install) have been so good.