Customer Ratings & Reviews

The agent that installed my auto radio did not complete the job. He said that he could not connect the wiring since it was not a plug in. When I left, he had kept the manual and the remote to the radio. It took me several trips to you store and meet with the manager just to get the radio to work. The technician was one of the most unprofessional technicians.

More technical time could have been put into my install. Some things seemed rush but overall good.

A simple install with a stereo that I bought from you I guess because it was only a free install the install was shotty with lots of errors tweeters that didn't work after I came in console lights on shifter not hooked back up , and mic wire just hanging lose , maybe if I paid ex for the install it would have done better but it was so many things to mention but bottom line is the workmanship sucked !!

Prompt time for install. Only problem is when we got home we noticed the radio does not come on when key is on Aux. Didnt bother going back to have this fixed.

I have complaint about instalation. After they install radio in my car i smell burning and it is hesitating at 40 speed also i get air from my vent even ac is off. I went back right away they said we did not do anything.i never had a problem with my car. I called coustomer service they said go to the store. It installed in Sterling VA. It is still same way. This is my daughters car and she is student cant afford to fix it. Very disappointed.

This was a difficult issue. There was free installation due to the price. When I went to engage the service the next morning, after purchasing at 2100 hrs the night before, I never received a call back until I complained. A major issue was the store associates themselves questioning whether I qualified for an installation because I did not setup an appointment at the time I purchased the unit. Ultimately, the Geek Squad manager for the store contacted me via email, to which I called him, and he proceeded to provide justification or reasoning prior to me explaining the entire matter. Ultimately he acknowledged their failure but missed that I intended to purchase another radio to replace my truck double dinn. He offered NO acknowledgment of this fact and assistance to assure installation for that purchase would be handled better. Very disappointed with this experience.

Still haven’t got my radio installed because they told me when I originally scheduled that I needed to replace dash due to crack so I bought new one, was going to any ways so no big deal but what really was aggravating is they said I wouldn’t need to put it in since they were taking it out anyways, makes sense right? Really appreciated it as well, then I get there after having to wait 2 weeks for closest install date and they refused to without me getting it installed first. So now instead of paying the extra 14.99 to have installed when I purchased the dash board I have to pay 60$ to get it installed just to have them take it back out and put it back in. Very rude about it as well acted like I should have known this, even after being told I was instructed by the man next to him not to. After this radio is installed I will not be going back and I’ve bought a lot of audio from Best Buy. Was about to have sensors installed in wife’s new car. Not anymore.

Had a 10 am appointment. They didn't get through with the install until after 3:00 pm. Had problems with the deck being bad, new out of the box.

The guy who installed it was great. The salesman inside the store assured me it was a great device and a good brand. “Shouldn’t give you any issues.” The device worked excellent the first 2 weeks. Now it doesn’t recognize my phone a lot of the time, freezes a lot to the point i need to keep powering off and on again. Sometimes it wont play sound. Im sad i paid over $100 for something that doesn’t work all the time/appropriately.

I called Best Buys customer service indicating I wanted a radio installed in my 2008 HHR and if I would be able to get everything I needed ahead of time so I did not have to return to the store since it was 40 minutes away. Customer service stated everything I would need would be done when I ordered the radio and set up Geek Squad service. I ordered the radio and the Geek Squad service. Geek squad sent an email that I was to set up an appointment to have the radio installed. I set up an appointment and showed up the next day 40 minutes away to have the radio installed. They informed me they did not have the harness they needed. It was a standard install for the type of radio I wanted installed in my car. Apparently Crutchfield gets it when you order a radio what is needed to install it. Why didn't anyone tell me when I called? Why wasn't that suggested when I ordered the radio there was parts that needed to be purchased? Why didn't Geek Squad send an email stating what would be needed to install the radio? If you offer a service you should know what is needed to do the job before someone drives out 40 minutes and wastes their time! I asked for a refund of the radio and geek squad service while I was at the store and left. Thanks for wasting my time!

My car stereo was installed, it plays music but the blue tooth sucks

Virus lockdown is preventing installation will get installed later

The geek squad helped me find the Car Stereo Deck but claimed to not have anyone available to install the item.

Unfortunately this stereo in the Honda Civic you can barely see the display as it's in a bad angle. You have to lean forward to see it

Me. SHELLY was fast and proficient in at installing rhe radio, but did not go any further to explain the product and its features.

But installed it very fast but just wish I could of put the radio I wanted in it

They put in my car stereo a week before i left on vacation and it kept freezing up. Had to completely disconnect it to get it to turn back on. Unsure if its the pioneer stereo or if it wasnt properly installed

put wrong wiring harness in and when I took it back they said it was good. Two batteries later I took it to another installer and found the wrong harness was installed repeatedly draining the battery looking for a navigation system that doesn’t exist.

Too long of wait for scheduled install, so I installed it myself.

The manual buttons were not accessible because the front panel was not installed properly, took back and face plate reinstalled, ok now.