Customer Ratings & Reviews

The manual buttons were not accessible because the front panel was not installed properly, took back and face plate reinstalled, ok now.

But installed it very fast but just wish I could of put the radio I wanted in it

put wrong wiring harness in and when I took it back they said it was good. Two batteries later I took it to another installer and found the wrong harness was installed repeatedly draining the battery looking for a navigation system that doesn’t exist.

Install was a little longer than expected, but sound quality was nice! Now, however, music won't play. Could be the device though.

Too long of wait for scheduled install, so I installed it myself.

The guy who did my install broke my clock, and the switch for my rear window. My dash was broke as well as the factory radio that was took out wires were hanging down from under my dash for the Mic to the new head unit. Worst install job ever. I have not been back to best buy since and probably will never go back to best buy.

The install was good however the salesman did not do a very good job about explaining everything and did not want to take time.

The deck works great and I am happy about that. However, I think it cost much more than it should have.

Two items that make this a one star review: 1. When I ordered the receiver and accessories the clerk did not include the antenna in the parts list. No one on the install team checked the list to ensure that all parts were ordered. When I picked up my car after the install I was informed that the were able to jury rig the old antenna into the new receiver, but the reception is now terrible. The installer said I could order an antenna and they would install it, but I don't want to have to pay the installation fee again. 2. The receiver will not turn on and off. I followed the instructions in the user guide, but I can't turn the system off. It is always on when the car is on. This is a problem. As I mentioned the installer was very friendly, but it is disappointing that the job was not done properly.

I purchased a receiver and two speakers for my son's vehicle. A few weeks later I went to have it installed. I was told at that point the install I purchased does not include installing the speakers. I had to pony up a lot more money to get everything done. I am very upset that I was not informed when I purchased everything at once. My son loves the receiver, but I am not a happy customer with the install.

Agent was great in his professionalism. Took his time and talked me thru everything.

It worked fine . but the neatness of the install left something to be desired.

my back light went out when they installed it but instead of replacing it that had a excuse on not to

A truly horrible job was done. I had a stereo and speakers put in an old truck that was in far from perfect shape. But the install was so far from complete it isn’t funny. To list what I discovered wrong in the 30 minute drive home in the dark…. 1. Cup holder not re installed and left loose 2. Microphone for radio not installed 3. Existing rear speakers that were to remain not functioning. Can’t wait to go out I. The daylight and see what else is jacked up! A terrible value even for the ‘free’ radio install.

I had a horrible experience with trying to get this radio installed. After buying the product and the extra pieces needed I was told that the install was free. However, the day of the service I was told about additional fees. I was also told that the service would take longer than the appointment they set so I would not be able to get the service done. I believe the technician just didn’t want to complete the job. I had to wait a week after buying the radio before I could even get the installation.

They put in my car stereo a week before i left on vacation and it kept freezing up. Had to completely disconnect it to get it to turn back on. Unsure if its the pioneer stereo or if it wasnt properly installed

Car radios should be easy to operate. I have to pull over to the side of the road when I want to change things. It is a real challenge.

I will never buy anything else from Best Buy. My Appointment was at 9:00 am, first I wasn't told where the shop was only ""behind the building" which is not true. When I found the right spot everything was close I waited a couple of minutes, but nothing. I went to the store and it was also close, but the employees were arriving. I ask one of the employees and he told me to wait while he got the manager. I had all my paperwork with me and the store manager was so rude all he had to do was call the shop and they would of confirm my appointment. After being treated disrespectfully by the store manager I went back to the shop after 10 minutes wait, the technician comes out and tells me they have my car mark as a truck that's why he didn't open the door before. It was the worst experience ever. I will never buy again at Best Buy.

NEVER AGAIN!!!! They didn't put all the screws in my center arm rest was lose. The never hooked up the wires to my AC. I had to take to another place to get the radio fixed. i would give it 0 stars, DO NOT INSTALL ANYTHING with geek squad.

They were very nice and seemed very knowledgeable but yet left a wire hanging out of my dash and my steering wheel controls no longer work when they specifically told me they would.