Customer Ratings & Reviews

Service was poor, attitudes were poor, they scratched my dashboard prying at it with something. The Stereo they installed did not work. they advised me to come back another day to get a new stereo installed even though swapping it out for a working one would have taken less than 5 minutes. I was unable to return due to work limitations so i purchased a different stereo and installed it myself. Horrible experiences call for bad reviews, I will never nor will i ever recommend Geek Squad to anyone. I will advise people to never use Geek Squad for the rest of my life because of this experience.

First, I was not happy with the fact that I wasn't told about the extra fees for the install. I was emailed a survey in which I provided feedback. I just let them know that I was not pleased with the fact that I didn't know ahead of time. The geek squad offered to refund the additional fees. Needless to say that didn't happen and when I spoke with the manager, it became an issue about they don't normally refund it. Finally, about a week later they refunded it. I have become very dissatisfied in best buy customer service and their return policies. I used to like shopping there but they have made my decision about not shopping there a lot easier.

I really like my all-in-one printer. It saves me from running around trying to get things done.

My son had his radio installed and it hasn’t worked well since it was done

Had new car stereo installed- was part of deal getting install with qualifying purchase

I purchased this as a Christmas gift for my husband and set up the appointment for install. Yes my husband did show up for the appointment late. The check that was scheduled to do the install told him he would not do it because he was late and if my husband wanted to he could reschedule him for some time at the end of February. At the time my husband arrived the check was not doing anything else it's sitting there and he was very rude to my husband treating him badly even after my husband apologized for being late. He was so upset that he returned the stereo deck and speakers and says he will never shop at Best Buy again.

This review is SOLELY BASED ON THE LACK OF TECHNICIANS and 3 WEEK WAIT list.

I ordered the item and contacted geeks to have it installed. The guy who answered the phone was completely uninterested in my business and basically had a take-it-or-leave-it attitude. When I learned that they wanted another $60 bucks for parts on top of the $50 install fee, I cancelled it. I bought the same parts on Amazon for less than $20.

Do NOT pay for the expense of the installation. You will find your $64.99 covers nothing because when you show up for your appointment, they will quote you $200+ for "additional hardware". Just read the other reviews! Not to mention you then have to reschedule your appointment (we live an hour away from store) for another time so the additional hardware can be ordered. I read all kinds of reviews on the stereo I purchased, not realizing THIS would be my biggest problem. Why has Best Buy not improved this for its consumers? The reviews are BEGGING you to fix this problem...your lack of action in accurately informing your consumers at TIME OF PURCHASE indicates you are making money off this by charging the $64.99 up front and then additional money at install. The tech squad didn't even have in the system that I paid $64.99 for the install. BIG FAIL BEST BUY! I absolutely will not recommend this to anyone.

the tech that did the install was great. he was very knowledgeable and professional

Hi, I recently purchased a JVC Cd player for my car and opted for Free Installation from Best buy. The physical installation was ok but unfortunately the Geek squad person did not configure the finer settings in the player to produce a good music effect. For example nothing was configured as far as cross over settings were concerned, the Car type settings was not configured etc. This has resulted in a not so good listening experience despite buying a good player. Im disappointed by this kind of service by Best Buy. Please contact me if you guys can configure the finer settings in the CD player properly. Regards, Sameer

...I didn't. They charged me for a full install even though they found out that my whole problem was a loose wire in the harness that THEY sold me initially. I paid it anyways just cause I didn't want to haggle. They should have called me and told me, replaced the wire for me, and let me decide if I wanted to do it myself or not.

Granted I have an older car that some kid had replaced the factory radio so my Geek had to repair a few things. But after I drove out I realized that my right speaker didn't work. Next day I the left speaker stops working. I tried calling the store but gave up after waiting 30 minutes. Waiting 15 minutes on chat response is schedule another service visit which is in 10 days. Service visits are only for an hour. My first visit was on Monday. Geek looked at it and said to come back on Wednesday when they would have more time. So now I am scheduling another visit for one hour. I expect to show up and them tell me to return on another date. This process may be efficient for the shop but its VERY FLUSTRATING and a WASTE of time for me the $ paying customer

I wouldn't recommend it to anyone. I think next time I'd have the salesperson show me how to use it.

At first my car was messed up and the wireless entrance didn't work but bestbuy fixed it for free.

Waste of money. Don't even have it anymore. Installation people not good.

Still haven’t been able to use it or return it. Was told to buy this service ahead of time. Once there I was told to pay couple hundred more to get the radio installed. I was just trying to save time but after that experience I installed the radio myself total work time maybe 45 to 60 minutes.

I bought the radio and the shop was unavailable until the following week.

Got my sub and amp installed but didn't do so good

The installer is great but he needs help since he is so backed up