Customer Ratings & Reviews

he did a good job it just took longer then he said it would be .

I. Am. So. UNHAPPY. My service was scheduled for this afternoon. I have been sitting here in the store for 2 hours with my service dog. They knew I was waiting in the store- the only good part of this experience was being able to sit down. I just went to see if they were finished or close to it - nope they were just chilling... car door is open but no one is working on it. “We can reschedule you, they said” but I have already been here for 2 hours and I do not want to do this all over again. An employee just told me that all of their real installers quit during furlough. I am SO disappointed in this experience!!!!!

Gave as a gift based upon the suggestion from the store clerk.

had to meney problems with it need to make it more simple

the installation people put a screw through the electrical system in my car and knocked out the internal lights which cost me over 300 dollars to fix and then the acting manager said it wasn't there problem after showing her pictures of the screw and the damage done.

Unhappy with the whole process. I was not givin options and felt bullied into making a decission i am not happy with . And my wood grain was samaged and i was not told.

These guys damaged the interior of my car installing car audio. I thought it was going to be okay because they took responsibility and had me sign some paperwork to that effect. Here we are over two weeks later and they have not even filed the claim with Best Buy main office or their insurance company. I had to go over their heads and do it myself by calling the 800#... something they do not like the customer to know they can do on their own.

Would not go and get another radio install buy them again was not happy with it it was hafe fast and not done right had to go home and redo the hole thing the only thing that was done right was the mic for the most part other then that I would never go to them ever again

A service needed for connecting your aftermarket unit

After install was done parked car and got sent to navy base in Cuba just returned home to find out that my horn was disconnected when the guy did his amateur install I will be contacting management and having this resolved considering it’s a safety hazard I checked all fuses and relays he disconnected the wire in dash that sends the signal to horn he disconnected it when installing the Bluetooth speaker and forgot to reconnect clearly definitely won’t be ever going here for a install again I almost got in a crash because he disconnected my horn

Installed my car radio and now I can’t turn volume up cause the radio will shut down ... called to asked what they could do and the said nothing ..... paid a lot of money for the kits and it shouldn’t be cutting off

So far I'm not happy at all. First appt to get installation the tech said he didn't have time to do it. So rescheduled us a month later. 2nd appt the tech installed and said it looked great but isn't working, to go to dealership. Then everything in dash started acting wonky. So still no working stereo when I purchased in December as a Xmas present for son. Next visit is Feb 16 in Richmond, Indiana. I'm not leaving until he has a working stereo.

I paid the geek squad to install a car radio. Installation was not done correct some of the radio features are not usable. Last radio I purchase from and have installed by Best Buy.

Installation tech called and tried to pressure me into installing the radio. I informed him the unit would not fit in space in dash without having dash cut. He kept telling me he trains the techs and he knows the radio will fit. I have had at least 4-Explorer Sport Tracs and I have installed radios in each of them however the backs of the new unit I purchased did not come off so unit overall was too large for dash. He kept pressuring me about he can make it fit . I immediately and sternly informed him NO, as I too know what will/will not fit. I turned everything back to store. Very dissatisfied with the Pentagon City installation department.

Good installation job that was done under the promised time.

It needs to be zero stars it just wouldn’t let me do that. I purchased the radio and set up the installation for my 17 year old son. when he got there the guys didn’t know how to install it… told him to pop something off of his car and then if he could do that then they could install it so he’s driving around without his radio. And then I got An email saying that he missed his appointment he did not miss his appointment he was there they just didn’t know how to do it and sent my kid away. Don’t offer a service if your people do not know how to do it.

Thinking about asking them y the unit vibrates bad

This was needed for the install of my new radio/cd player

Brian at the Woodland Hills store is absolutely incompetent. I think he's on major pain pills (walking with a cane and a huge foot brace). which is making him loopy! He messed up my install order time, and I had to wait ANOTHER 3 weeks. He also didn't ask for my email when ordering a part. They then couldn't notify me that it was in, and now it's "LOST" somewhere in the store. I will NEVER use Best Buy again....EVER!!!!!

Absolutely awful. Still am waiting for the at LEAST $50 best buy gift card I was promised in the BB chat, and the store manager. The installer broke 2 items on my sons car, he is a young driver, didn't tell him so he drove home in the dark only to surprisingly find out his brights were broken and the lever to turn on the wipers was as well, so he could not use them. Negligence all of the way. It is weird the check everything to see what works and what doesn't before the install, but not afterwards. So, please, do not have BB install ANYTHING. Not to be trusted.