Customer Ratings & Reviews

I actually canceled this installation and did it myself, even though I'd purchased a product partially based on the free installation. It's just that the shop was so backed up it was quicker and more convenient to do it myself.

Install was quick and simple to make a reservation

The price was a little steep for installing a radio.

The Geek squad has value for installation services. The Geek squad is a joke for servicing your computers. I've been down that road with them several times.

Had jvc radio with Sirius. Install didn't take very long. Went home to set up Sirius, didn't work. Went back to best buy and asked why it didn't work. The installer told me i needed the Sirius antenna. I told him that when I set up appointment i specifically said i needed the whole kit and that i have Sirius. They ordered parts and sent to my home. I went in with everything that was sent to my house. They didn't order the special antenna for sirus. Asked installer why they didn't order antenna and he said " I only install what they give me" I will never again trust best buy to install anything.

The bestbuy employee botched the install and ripped out the cable that made my car able to start. After fixing that they accidentally ripped out the line for my oil pressure which ruined my shoes and cost 200 dollars to fix. Overall it was the worst experience I have ever had in a retail environment and just not worth it.

Called me 2 hours before installation and said there employee who installs radio called in sick that day and would call me back when they could install the radio..up to this point no phone calls and no radio has been installed..that's why I bought the radio at bestbuy cause the free installation...Now it going to cost me more money to get the radio installed..bestbuy is not a good store anymore take ur radio business some where else...

Successful installation. No complaints. Took about 30 mins

It was a little more expensive then I expected and I wish they had more than 1 technician.. I felt like he rushed my install which caused issues with my heat not working properly...even though it worked just fine before the install.

No service was done. I was running around the store trying to figure out to go about getting and installation done. And all the workers were giving me attitude and not helping until the guy in the front who greets everyone kindly told me that I’m suppose to drive my car to the bag which I didn’t know and kept asking people how I do it and where I go. They didn’t want to help me even though I was only late to my appointment due to poor communication all over the store. I wouldn’t recommend going to this specific location.

I had a new radio put in my husband's truck. The AM station did not work. After calling 3 times, they scheduled an appointment. They put in a new antenna and it still doesn't work. They cannot fix it.

At the begging, he ask me to pay $82, and he didn't check that I already paid before, ( I can't have reservation confirmed without paying). then what I actually paid was $104, for 2 more spare parts, but he installed a different part that he want me to pay, He can make the deduction and give me the refund, but he didn't even call the store to know, he ask me to walk to the store and see with them the problem. After i came from the store, he didn't show me what he did, he give me the keys and that is the job done. He was very rude.

I wished there was lower rating that I could give. Set up appt arrived before scheduled time only to find that installler had called out and we weren’t notified. drove an hour time wasted. they called rescheduled and once again I was let down. installer texted he might be sick might be there could I come in later. NOT AWAY to do business. tried contacting store and managers no one calls back.

was chosen by tech installer. he was a great tech.

I was late for my appointment because the weather was bad it was storming . I understand I was late but the process is ridiculous so I’m opting out to reschedule because it’s so pushed back and no convenient times!! I don’t feel like anyone wanted to help me (the people in the front) honestly and it seems the guy who does the Install is behind his words not mine he tried to reschedule but No one went over and beyond to help and it sucks so I’m going to pay someone else to install my radio !!

Car Audio Service in my region is terrible. Terrible Terrible. Terrible. Best Buy populates ONE installer per store. So terrible. I worked at Circuit City, where we had 2-4 installer/salesmen at all times, one to support the other. My local Best Buy store installer left that store. My store had NO installer for weeks, so no help where it was needed, and terrible pressure on the next nearest store to complete installs for the needs of 2 stores... Best Buy dropped the ball on the only product I CAN'T get online, the only thing they can seize the niche market: a comprehensive electronics installation. Terrible. Terrible. Terrible.

Bad experience. The installer lost my remote to my new radio that was being installed and failed to replace it. I have to return back to Bestbuy to have correctly install the interior dashboard a 2nd time due to sloppy work. Spoke with the MOD about this and he showed not empathy nor care that I had an issue. More concerned with socializing with other staff. No wonder Amazon is kicking brick/motor stores!

I wasn't able to make an appointment until I paid for this. Then I found out that no stores in this area had an available appointment for months if at all. When I did get an appointment, I was told that it was only a consultation. Why would I need a consultation on something I already knew? I've known that Best Buy products are garbage. Now I know their service and customer service are garbage as well.

Zero communication between the box store and Bestbuy.com, but lots of excuses. Still waiting for my gift card refund, but working with the .com number results in getting transferred to the store which results in the store management stating their hands are tied. Store management and Geek Squad employees clearly never communicated as I made several phone calls and was assured by Geek Squad employees all would be fine. Thanks for taking care of the disabled person. Felt personal. Hours of wasted time. They can keep my money--as if it's headed my way anytime soon anyway--and I'm happily enjoying my new system from Crutchfield! Amazing customer support and free install items when necessary.

The installation was fine, but no one showed me how to use the item after it was installed. The operation manual that came with the item is useless.