Customer Ratings & Reviews

The bestbuy employee botched the install and ripped out the cable that made my car able to start. After fixing that they accidentally ripped out the line for my oil pressure which ruined my shoes and cost 200 dollars to fix. Overall it was the worst experience I have ever had in a retail environment and just not worth it.

Had jvc radio with Sirius. Install didn't take very long. Went home to set up Sirius, didn't work. Went back to best buy and asked why it didn't work. The installer told me i needed the Sirius antenna. I told him that when I set up appointment i specifically said i needed the whole kit and that i have Sirius. They ordered parts and sent to my home. I went in with everything that was sent to my house. They didn't order the special antenna for sirus. Asked installer why they didn't order antenna and he said " I only install what they give me" I will never again trust best buy to install anything.

No service was done. I was running around the store trying to figure out to go about getting and installation done. And all the workers were giving me attitude and not helping until the guy in the front who greets everyone kindly told me that I’m suppose to drive my car to the bag which I didn’t know and kept asking people how I do it and where I go. They didn’t want to help me even though I was only late to my appointment due to poor communication all over the store. I wouldn’t recommend going to this specific location.

I wished there was lower rating that I could give. Set up appt arrived before scheduled time only to find that installler had called out and we weren’t notified. drove an hour time wasted. they called rescheduled and once again I was let down. installer texted he might be sick might be there could I come in later. NOT AWAY to do business. tried contacting store and managers no one calls back.

Worst technician I’ve encountered yet . Lazy , hooked up radio , no steering wheel controls , couldn’t find hole under dash to run power wire to battery . To lazy to really check I had to do it myself .

Successful installation. No complaints. Took about 30 mins

It was a little more expensive then I expected and I wish they had more than 1 technician.. I felt like he rushed my install which caused issues with my heat not working properly...even though it worked just fine before the install.

I had a new radio put in my husband's truck. The AM station did not work. After calling 3 times, they scheduled an appointment. They put in a new antenna and it still doesn't work. They cannot fix it.

At the begging, he ask me to pay $82, and he didn't check that I already paid before, ( I can't have reservation confirmed without paying). then what I actually paid was $104, for 2 more spare parts, but he installed a different part that he want me to pay, He can make the deduction and give me the refund, but he didn't even call the store to know, he ask me to walk to the store and see with them the problem. After i came from the store, he didn't show me what he did, he give me the keys and that is the job done. He was very rude.

I was late for my appointment because the weather was bad it was storming . I understand I was late but the process is ridiculous so I’m opting out to reschedule because it’s so pushed back and no convenient times!! I don’t feel like anyone wanted to help me (the people in the front) honestly and it seems the guy who does the Install is behind his words not mine he tried to reschedule but No one went over and beyond to help and it sucks so I’m going to pay someone else to install my radio !!

was chosen by tech installer. he was a great tech.

I wasn't able to make an appointment until I paid for this. Then I found out that no stores in this area had an available appointment for months if at all. When I did get an appointment, I was told that it was only a consultation. Why would I need a consultation on something I already knew? I've known that Best Buy products are garbage. Now I know their service and customer service are garbage as well.

Car Audio Service in my region is terrible. Terrible Terrible. Terrible. Best Buy populates ONE installer per store. So terrible. I worked at Circuit City, where we had 2-4 installer/salesmen at all times, one to support the other. My local Best Buy store installer left that store. My store had NO installer for weeks, so no help where it was needed, and terrible pressure on the next nearest store to complete installs for the needs of 2 stores... Best Buy dropped the ball on the only product I CAN'T get online, the only thing they can seize the niche market: a comprehensive electronics installation. Terrible. Terrible. Terrible.

Bad experience. The installer lost my remote to my new radio that was being installed and failed to replace it. I have to return back to Bestbuy to have correctly install the interior dashboard a 2nd time due to sloppy work. Spoke with the MOD about this and he showed not empathy nor care that I had an issue. More concerned with socializing with other staff. No wonder Amazon is kicking brick/motor stores!

The installation was fine, but no one showed me how to use the item after it was installed. The operation manual that came with the item is useless.

I was a few minutes late after the 800 number sent me to the wrong location. The tech was rude. He would not acknowledge my presence at the desk. I did not feel valued, I was upset, and took my business to an audio installer spending $530.00 that I had not planned to spend. One saving grace was an electronics rep that tried diligently to schedule an appointment. He is the only reason I have not opted to take my business to Ebay, Amazon and Crutchfield.

Awesome service by technician! Very pleased with service and experience!

Zero communication between the box store and Bestbuy.com, but lots of excuses. Still waiting for my gift card refund, but working with the .com number results in getting transferred to the store which results in the store management stating their hands are tied. Store management and Geek Squad employees clearly never communicated as I made several phone calls and was assured by Geek Squad employees all would be fine. Thanks for taking care of the disabled person. Felt personal. Hours of wasted time. They can keep my money--as if it's headed my way anytime soon anyway--and I'm happily enjoying my new system from Crutchfield! Amazing customer support and free install items when necessary.

You cancelled the appointment for the installation 5 minutes before the appointment, and change the date for one week after, without consulting me if I could or not. The poor service I received in my life, the admiration and the loyalty what did I have for the store now is nothing. I have been a customer since you opened and always my first choice for the purchase of all my equipment and accessories, TV, iPad, tablet and others, but now I think twice and look for other alternatives

Had to reschedule my appointment. Called and left messages, no return calls until the day before my appointment. And asked why no return calls. Only said it was 1 installer and was busy . Lame