Customer Ratings & Reviews

I took time off to get this install. When i showed up at scheduled time was told that someone else had my scheduled time and i would have to come back. After complaining and talking to manager, install was done. I dont blame installer... Best buy problem. If i had not needed this done, ( was leaving on vacation next day) i would have gone elsewhere to buy and install. Feeling from Best Buy.... Oh well ... This was not a good best buy experience.

The GS Installer broke the dashboard panel next to the ashtray while trying to force the USB cable over the ashtray. Given the car is 24 years old the plastic is brittle, however, the USB cable went under the ashtray easily (once I got the car back). The GS Installer expressed remorse but that doesn't fix the breakage. Also, Geek Squad apparently didn't have the appropriate adhesive for the attempted repair.

Install was good. But when I scheduled ahead of time and a walkin gets placed in front of me and not even a word from the tech that he had done so .Ifind out 45 minutes later and he hasn't even started on my car yet and tells me it'll be an hour and a half more. This is unacceptable! I guess next time I'll take my business somewhere else!

my service appointment to install my car audio was all of a sudden marked complete 1.5 weeks before the appointment. part of my order was available, and i was asked to have it picked up (why, i don't know...because it's going to be installed anyway). terrible sequence of events here. to have the appointment marked complete is very irritating!

I purchased a car stereo to install in my daughters car. Installers spliced some wiring that interfered with the vehicle’s safety restraint system. Every time the “SRS” came on the dashboard, the radio would completely shut off. This substandard work caused a major electrical malfunction to the vehicle where the repairs are worth more than the car. The day the car shut down, smoke came out of both sides where the car stereo face is at and into the interior cabin.

Installer was out, but I never received a call. Manager stated there was a note that I had been called, but I had no calls, even personal that day. The manager gave me a big enough discount to make it the same price to get it installed somewhere else and was very helpful, but the entire situation was extremely stressful, and someone needs to be retrained to not say they did something when they didn't.

We get to our appointment and the installer tells us he cannot install the radio because he Duffy reserve the garage and they have put tv’s fot Black Friday in there. After refusing to leave because this was my sons birthday gift the installed the radio outside. He did not talk to us and never explained anything about the radio. If I asked a question I received a one word answer.

The employee that sold it to me promised one thing and then the install guy was unable to complete it. He said it would take extra time to get the parts and components that he needed even though there had been a two-week delay between purchase. The installation reservation was made and I could not be met because of their lack of ordering of parts.

Wish the guy would have taken the time to show me how t o operate it, and to pair with phone, was told would take hour only took 30mon so he had time to do this

Broke my coin tray and one button on my ac. Installed the radio crooked and not flush with the other components.

I purchased an in-dash audio system from Best Buy and had Best Buy install the unit. The audio unit has been great, but the installation was very poor. Within a month, the audio unit worked loose and "flopped around" in the car dash. Then when I called the Best Buy store where the installation was performed, I was told that that particular store no longer did installations (obviously for good reason). So, I had to take the car to a different Best Buy store across town to have it properly installed.

bought stereo in store and after informed could not install at that store because didn't have skills and rescheduled to another store with 6 weeks wait time. Day of install snowed and trying to cancel reschedule difficult.

I’m not happy with the installation and I can’t get no radio station

Best Buy tried to accommodate, but just didn't work out. We did it ourselves and it works just fine.

The agents refused to install my unit in the Grove City, Ohio location after installation was supposed to be free. Reason was my car is too old and they were afraid parts would damage. Still bought the product and installed my self no issues. Best Buy told me they couldn’t do it until a day before the appointment. Honestly I think they were being lazy.

This install was botched. Not all of the systems in the car were hooked up properly and Geek Squad refuses to fix without charging additional fees. Find a professional for you installation!

The geek squad tech or rep called me as I was walking into the store to inform me the car installer was out all day and would need to cancel my appointment. Which would be fine but they knew he would be out first thing in the morning and waited until my appointment at 5pm to call me and let me know. I drove an hr and half to be canceled right when I walked in the store.

not happy with the install. then AFTER we find out we need new speakers when we could have come over, bought new speakers and had them install. Now we have to pay an additional install fee and wait another week to get it scheduled. we did not get the stereo box or instructions and realized it when we went to program it 2 days later. it also took 12 hours for the install. NOT HAPPY.

I called to make an appointment and was quoted a price but when I showed up for my appointment, which I had to wait for, I was told that the price doubled.

Insulation went well, and quick. The problem was the installer scratch the vehicle interior trim.