Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 5770 reviews
(5,770 customer reviews)to a friend
Rated 2 out of 5 stars
Overall installation service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were first sold the wrong item, then after a week of the radio being installed, my daughter had to make another appointment to fix the radio...
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
On line order did not fit car
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a car stereo and installation on line - during which I was required to enter the year, make and model of the car. The first installation appointment, the store did not have the wiring harness to install the radio. Not until the 2nd installation appointment when the staff informed me the radio selected would not fit in the car. Picked out several other models before finding one they had in stock.
No, I would not recommend this to a friendRated 2 out of 5 stars
You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace an after-market bluetooth option. Sound on phone calls is poor at best. Consistency in connections is just as bad.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing the installation I was asked to make an appointment. Had to make the appointment at a Best Buy further away. When I arrived I was told they don't install in motorhomes. I told the salesperson and the appointment taker it was for a motorhome.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Wasn’t offered any more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a car radio/cd in early June. Was told they were not installing at this time due to Covid. After waiting for over five, still no installers. I was Not offered to have it done by Geek Squad. I finally gave in and had to go to a local shop at $150.00 charge.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. We apologize that you didn't receive the follow-through on this that you needed. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
stereo and speaker install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best buy performed install on deck and speakers , not only did I have to wait three weeks but the speakers they said would fit did not . my car returned to me with missing screws and a mess of all debri from trying to install .
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 2 out of 5 stars
Had to pay the installers!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did a wonderful job. Dislike that it's two separate prices to get all products installed into my truck though.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left with no blinkers had to come back which was a bit of inconvenience due to tech not installing correctly Found a couple random dash screws after install Steering wheel controls are crappy I don’t know if crappy product or bad install but can’t change songs modes etc only controls volume
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Appointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The employee never made my appointment. I showed up for my 4:30 appointment and it was not scheduled. I am still sitting here and it's 7:30 pm. The installation employee told me he'll get to me when he can! Very disappointed in this service and with Best Buy at the moment.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .This is far from the experience we hope to provide our customers, and having to wait over three hours for a service would be understandably disappointing. In case your local Autotech was unable to address your concerns, be sure to schedule your appointment here: http://bby.me/teppe.
Rated 2 out of 5 stars
hard to read small buttoms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hard to read small buttoms, but sounds great compared to my 2002 factory radio. great price great install
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 2 out of 5 stars
Easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good, had the dash out of the truck made for easy installation for them
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us! I'm glad to hear that the installation went well. Please let us know if you have any questions or concerns that we can help you with!
Rated 1 out of 5 stars
Very disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer never showed so I canceled my appointment and went to get it installed somewhere else. I had rescheduled my work so I could have this done,had the appointment set 2 weeks in advance and had to get it done that day....really making me rethink my whole geek squad total tech yearly contract
No, I would not recommend this to a friendRated 1 out of 5 stars
Ripped off and never returning to best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.None of the store employees knew what this was. This charge is only a third of what they wanted to install the radio, and they refused to apply what I paid online. I left the store, and now I can't get my money back for this fee I paid. Best Buy ripped me off.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unable to contact Geek squad at the Martinsburg WV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody at the Martinsburg WV store would answer the phone so I could make an appointment. I tried on the website but no luck. I will go somewhere else to do this. I'm very disappointed with this store. I've always bought my electronics there
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out to us about this! I'm sorry that you were unable to get through to the store. That's definitely weird that no one would pick up. You can try and give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we can make an appointment from our side. We hope to hear from you soon!
Rated 2 out of 5 stars
Poor upsell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging an extra $100 for wire and labor when tech will already be installing is bad.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These guys called me 5 times about parts they said I didn’t have in the car. I drove there to show them the envelopes on the floor of the passenger side. They also installed 4 speakers. The two small ones came with new grills but weren’t installed. ¯\_(ツ)_/¯ at least I got to keep all the garbage!
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Not satisfied with final installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer left other vehicle features unplugged. I had to pay someone to make the reconnections.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 2 out of 5 stars
Didn't get what I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was a nightmare. Wanted backup camera that they couldn't install after installers sold it to me.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Quality Service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get a quality installation. Now the rear speakers do not work which they had before. Had no help after installation on how to work the stereo. Screws missing that held dash together. Do not have a geek install your electronic items. Not good.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst tech team for radios and speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I took my husbands car in and i had to buy a harness and a plug. The one they told me to buy did not fit and had to wait til they got another harness in. Then i had went and had my speakers put in and the lady was like oh did not know you wanted the speaker cover put on and she could not do it. I will take my business somewhere else
No, I would not recommend this to a friend