Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 5764 reviews
(5,764 customer reviews)to a friend
Rated 1 out of 5 stars
Damage and wiring issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer damaged my mirror while backing out of the service bay, the Best-Buy insurance did pay for the damages quickly. The wiring is incorrect--unit does not turn on when in the Accessory position. The installer told me I need to make another appointment to have issue corrected. Seems like this should come before others since it was their fault.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
FEELING QUITE CHEATED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The car -deck came with a back-up camera. There was no mention of the fact the backup camera would not be installed. It was only after I the service was finished that I found out this was just a Partial install. FEELING QUITE CHEATED.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Staff was rude and not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I made an appointment over phone then upon arrival they sayid I didn’t have an appointment anymore. Not only that they were very disrespectful when I explained that I lived and hour away and needed the appointment that day before I left town. Mistakes happen but what I didn’t appreciate was how rude they were to me.
No, I would not recommend this to a friendRated 2 out of 5 stars
Got my radio installed and my speakers are cutting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My radio is not properly installed speakers cutting in and out.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your car speakers working properly. We have Agents standing by to help. To get in touch, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installation problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer requested additional $ to correctly install, poor communication and service, very unprofessional. Even after call JVC direct to see if the radio was compatible with our vehicle, which they said it was, the tech could not connect all the buttons. Vehicle was returned to us dirty with parts and tools in it.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Not installed yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My service is scheduled for December 31, 2020 from 11:30 to 12:30....IT HAS NOT BEEN COMPLETED AND I HAVE NOT BEEN ABLE TO REACH ANYONE! Two days on hold for hours at a time has forced me to come to the store and complain....let's see how this goes
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
No option for returning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't realize that my local store did not have the garage for the installation, so I tried to return it. The online option says that I have to go to the store, so I went to the store. The store told me that I had to call the 1-800 number. The 1-800 number told me I had to go to the store. Extraordinarily frustrating.
No, I would not recommend this to a friendRated 1 out of 5 stars
No Customer Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After five phone calls trying to speak to a human being, I have given up. All website exploration ends in "call customer support". I'll be canceling this order and the car audio hardware that goes with it, because judging by my careless treatment now, I don't trust the product or the installation service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t get my stereo installed. They couldn’t install it in my 1971 FJ40’ so I got stuck with it and no install. Had to pay another company to install it it in. Thanks Bestbuy !
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 2 out of 5 stars
Installer was great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would tell all my friends about this install. Worked out great and they will work with you.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
I would recommend this to a friendRated 1 out of 5 stars
Install barely started, then given up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the paid install part of a CD/radio + several pieces of wiring harness for my car, to fix a busted CD/radio. One piece of harness didn't fit as promised, so whole install abandoned, with all costs refunded to me, at least. My problem was unsolved, and I wasted two weeks' time. Very disappointed.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Not so well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service were not nice to me. For 3 months they had me coming back & forth just to change a car stereo, & whenever I come to the customer service desk is a different story from the workers.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Congratulations on your car install! We know that modifying your vehicle is a big decision, so we appreciate that you decided to come to us for that service. However, the experience you have described is a far cry from the stress-free one we intended. We're not fans of getting conflicting info either, so we can understand why this experience would rub you the wrong way. We apologize that your install took longer than expected, and hope you can give us another chance to do better going forward. Please work with the Geek Squad leadership at the store that performed this install for further support.
Rated 1 out of 5 stars
Geek Squad installed my Car Deck poorly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed poorly. Broke driver's seat, ac console light not working and system does not work!
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for getting in contact with us on this. We're sorry to hear about the poor experience with the vehicle installation. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Is geek squad needed for the mechanically inclined
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were busy with other installations, never used the service.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
They didn’t do it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had new radio installed in 1990 vw westfalia, one speaker working, electric windows shorted out, what do you think?
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had car stereo installed. Stereo is great. During install the bezel in my Chev s10 was cracked. The tech just offered to tape it. Unfortunately I let it go. It turns out the part is hard to find and costs more than I thought it would. Would definitely rethink another install at best buy
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Waited an hour, never got installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting an hour you’d think that maybe they could do it the next after telling me they would, never got the call they said they would give. I’m guessing I have to pay an extra $90 just to get it installed not very happy...
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. We always strive to ensure our customers are provided the best service possible. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
New stereo NO Heater!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a radio installed today in my 2006 Subaru outback. On my way home live 50miles from bestbuy in the mtn’s I found my heater controls no longer work. The low tonight is 24f.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
The sales person never told me they couldn’t..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was told to me (by a technician) after the sale of my pioneer that I couldn't use my factory subwoofers and that a special wire isn’t something they would have to wire in to my car.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts with us. There really is not much more exciting than an upgraded car audio system. Running into complications with the installation isn't thrilling at all though and we apologize for the obstacles you encountered. If desired, you can schedule a free Autotech consultation online at http://bby.me/teppe to discuss the requirements for your products and vehicle.
Rated 2 out of 5 stars
Am having issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the head unit installed and sound keeps cutting in and out
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friend