Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 5764 reviews
(5,764 customer reviews)to a friend
Rated 1 out of 5 stars
Installers are a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased stereo and install, afterwards tech says you can’t put an aftermarket radio in a Mercedes. Um...yes you can. Techs have no ability to wire stereos without a special harness. Had to get refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charged 150$ more for parts additional after I was told I bought everything needed in store and installation was included. Definitely a big surprise when I was told at install they needed over 100$ more.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Won't shop Best Buy anymore.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was called day of appointment and told they would have to reschedule, but didn't know when. Installed it myself. Not the first issue I've had with Best Buy, but will be the last. Unimpressed and disappointed.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. While you’ve indicated that you will no longer shop with us, I hope that someday you give us the opportunity to better service.
Rated 1 out of 5 stars
Deck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Deck was installed, now truck has check engine light? Installer set the time but nothing else, didnt walk through the settings at all. Left it in demo mode didnt help tune system.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for visiting us here and letting us know about your car deck installation. We would certainly like to look in to this to see why your check engine light is on. Please contact us at (800) GEEK-SQUAD or (800) 433-5778 so we can assist you in scheduling a new appointment.
Rated 1 out of 5 stars
My part was not available
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The store did not have a part I needed for my stereo to get installed. Aside from that I would have to purchase this part needed somewhere else and very expensive. I never used geek squad for the installation.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not free install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up being $150 after charging me for installing satellite harness, steering wheel harness, microphone install.... NOT FREE
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time to connect with us about this. I apologize for the miscommunication in the pricing. It's always frustrating when an appointment doesn't go as planned. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
0
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the installation. They Didn't have all the parts. Therefore I have to wait another three weeks opening. There is only one person doing installation. It just doesn't make sense
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Woods – We know how excited you must be to get the sound system in your car upgraded. I’m sorry to hear your local store is booked out so far. Are there any other nearby Best Buy stores? If so, I encourage you to give us a call at 1-800-GEEKSQUAD (1-800-433-5778) or reach out to a store directly to see if there is an available appointment that fits your schedule better.
Rated 1 out of 5 stars
Not very professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really disappointed with my install. The dash had some major scratches and the deck appears to be tilting down. It took longer than expected. The only good thing is the guy did walk me through the operations of the stereo. Still had a lot to learn afterward.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech who installed the unit asked if I want to install the mic for extra 40$ I told him I don't, so he took it from the package without telling me. I had to buy another mic when I need.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
not very well, been trying to get it installed no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went up to the store on Rt 1 in Henrico and they said did not know when they would be able to install its still in box in the trunk of my car not good
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. At this time, we are still offering support in a variety of ways. We'd love to talk over what options are available to you and how we can best support you in these trying times. For assistance with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Button for Tailgate window not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The button to control the 5th tailgate window in my 4runner is not working after a stereo install. I can manually move the window with the key hole in the tailgate. Will contact techs and revise review if the problem is fixed.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time for the review. That certainly doesn’t right as we definitely want your windows to function! Feel free to visit us online at http://bby.me/excxg to schedule that service as we’d love the opportunity to see if we can make this right.
Rated 1 out of 5 stars
Go somewhere else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it a 1 because there was no way to give it a zero save your time and money they will get you in then say they need to do extra work at a inflated hourly charge
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Incorrect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Equipment was sold to me from Best Buy and apparently Best Buy doesn’t even sell the car radio housing that’s needed for my 2005 Subaru Legacy.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek Squad Never called
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad canceled my appointment the day of service & stated they would reschedule in about 2 weeks. It has been over a month and Geek Squad still has never reached out.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Emergency flashers button not working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Emergency Flash button not working after Installing a radio Tech try to tell me it was broke before he started . He lied
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Any button in a vehicle not working properly can surely be cause for concern. We totally understand why you want to get this resolved as soon as possible! We may advise stopping by your local Best Buy to speak with a member of the leadership team, as they would be best suited to assisting with an issue like this. You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Killed my car battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guy left my interior lights on in the car while doors were open during entire installation. battery drained/died shortly thereafter.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Never got it installed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad never installed the radio in my car. The installed was suppose to be free, but when we got there we were quoted almost $300.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Car stereo fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation person never called me to set up an appointment, my ordered was canceled & I am still waiting for a refund.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Best buy broke one of the panel cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Radio was installed but couldn't fit it properly on the panel. Also, broke one of the panel cover. Now the cover is loose. Great job best buy. Maybe, that's the reason why it's free installation.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
See review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already reviewed it you schmucks! Service dude in auto install was outstanding. Your crap phone system has driven me to other retailers.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us. I'm glad to hear about your autotech install! We apologize about the inconvenience and delay in getting through to someone due to the high call volumes. We hope you will give us another opportunity to better serve you in the future.