Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 5770 reviews
(5,770 customer reviews)to a friend
Rated 1 out of 5 stars
Geek Squad Never called
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad canceled my appointment the day of service & stated they would reschedule in about 2 weeks. It has been over a month and Geek Squad still has never reached out.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Never got it installed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad never installed the radio in my car. The installed was suppose to be free, but when we got there we were quoted almost $300.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Best buy broke one of the panel cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Radio was installed but couldn't fit it properly on the panel. Also, broke one of the panel cover. Now the cover is loose. Great job best buy. Maybe, that's the reason why it's free installation.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
See review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already reviewed it you schmucks! Service dude in auto install was outstanding. Your crap phone system has driven me to other retailers.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us. I'm glad to hear about your autotech install! We apologize about the inconvenience and delay in getting through to someone due to the high call volumes. We hope you will give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Poor bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it took the tech a bunch of long complicated steps to get my phone to work with the system installed. As soon as I left the installation area it quit. I have NEVER got it to work again. I just do not use the phone in the car.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Subpar knowledge and rude management.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but a hassle dealing with management over a dash receiver, haven’t been in the store since,probably never will.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Car stereo fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation person never called me to set up an appointment, my ordered was canceled & I am still waiting for a refund.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Radio install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has not been completed as my reservation was cancelled due to the COVID-19 outbreak, I am still waiting for a new reservation date.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to connect with us about this. We do apologize for the inconvenience during this troubling time and look forward to getting your radio installed for you. If you have any questions on expectations, please reach out to us by calling (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't get the appointment set right so the tech didn't have sufficient time to do all the nessicary stuff for my whole system install like i wanted done just the dash kit got installed however the tech was friendly.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Radio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There were several issues i threw out the process they were very crunched for time so everything i was supposed to get with my install didnt get done at all
No, I would not recommend this to a friendRated 1 out of 5 stars
Installer broke the dash panel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer broke the panel and didn't even bother saying anything about it. I've left several messages for the GM and no one has bothered to call me back. It cost me $700 to repair my daughter's car.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation of a car radio & speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took app 6 visits to 4 different stores to have my radio installed. My remote control was lost and they never had time to install my speakers( which I still have in original box ) all purchased to the store
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT COMPLETED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT WAS NOT COMPLETED! it’s for tomorrow morning yet it says it’s completed. i’m on the verge of tears on hold to talk to a random person.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Well all was well at first...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My car stalled out on I-26 on the way home...there is a short in the positive terminal. $122 later I finally made it home.
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy was quick, but didn’t bother to show us how to work the radio. Had to return later to be shown how to connect Bluetooth
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
I would recommend this to a friendRated 1 out of 5 stars
Overrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced and overrated technical support is a joke and the installation took longer and was way overpriced
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will be taking my truck back in to get this poor install job redone. The radio rattles in the dash. The BT cuts in and out. If I put the back windows down I get static. Overall a very poor install job!
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
I've been ignored
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still waiting to have it installed. Never again. I was told it would take long, but, this long??
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments are not readily available. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Radio installment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience in my life wasted of time and money
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendRated 1 out of 5 stars
I can see metal under the radio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The radio backing should be hidden but it not I bought the radio kit and I was installed sloppy
This review is from In-Dash Car Stereo Install Without Touchscreen (Hardware Not Included)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for reaching out about this. I'm sorry to hear about the install. We can definitely redo that if you would like, if it was done recently. To get started on that, please connect with your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.