Customer Ratings & Reviews

There are no words that can describe just how I feel.

The system wouldn't work in my car without additional parts making it too expensive

Horrible install. Required several trips on my part. Damaged my vehicle and never completed work.

Best buy canceled and did not reach out to reschedule

wait until you intall the appoiment isnov/23/2020 thanks

GS manager lied to me about available appointment. Installers lost a part to my new stereo.

they did an outstanding job and recommended a better stereo for less cost- AWESOME job!!

I did not have my stero installed at best buy.. I did it myself

This piece of hardware does not fit my car correctly.

Very disappointed it is supposed to be birthdaygft

I was trying to get a new stereo installed before a vacation road trip. I called the Plymouth Meeting, PA Best Buy to ask if they could do it that day. The Geek Squad audio installation guy asked me what kind of car I had, and looked up the dash kit that I'd need. He said they didn't have it in stock, and it would get to me quicker if I bought it online and shipped to me directly rather than shipped to store, where the store processing can delay availability by a day. He gave me the PLU and I was able to quickly order it with 2-day shipping; he said to call when I got it and they could schedule an evening appointment for the install of the unit that was being held for store pickup. Those plans were dashed when Best Buy shipped to my office address but omitted both the suite number and company name (which I had included in the Shipping Address), meaning I had to call UPS, give them the extra detail, and they redelivered the next day. That's not relevant to this product, though. But it did mean I had to wait until I got back from vacation to try again. I cancelled the store order, and Best Buy did refund my 2-day shipping charges. When I got back, I reordered the stereo online for in-store pickup, and was prompted to buy this installation service online. Thinking it might speed the process and even save a little money, I did. They sent me an email with a voucher number and instructions for redemption. I called the store and made an installation appointment. By the time I got to the store, I was about 10 minutes late for my appointment. I picked up the stereo, but was told I had to drive around the back to the installation bay. I did that, and was able to walk into the installation bay. Nobody was in there, though another car was clearly in mid-installation. I waited about 10 minutes - the door from the installation bay into the main part of the store was locked, and I finally used my cell phone to call the Geek Squad desk and ask them to send someone back. Once the installer got there, he was friendly and efficient, but he was completely baffled by the pre-paid installation from my online order. He looked at it, tried a couple of things, and then called someone, who seemed also to be a bit mystified. But he said he was sure it was ok, he just needed help to get the paperwork right. I went back into the store to browse and shop for a new microwave. I paid for the microwave and carried it back to the install bay to put right in my car, and he told me he was about 10 minutes from being done. I went back 10 minutes later, and he was done and someone else was there trying to figure out how to redeem my voucher. There was a link in the email that was supposed to be for store staff to get redemption instructions, but it didn't work either on my phone or on their computers. She was eventually able to figure it out by looking up my BestBuy.com order, but what I thought would save me time ended up costing me about 20 minutes. I still had to pay for the harness and materials fee - it would have been just as easy, and not a penny more expensive, to just pay for the whole thing at the store. So, I think Best Buy installation is fine, but pay for it at the store, not online.

Install my automatic car in no time and showed my me how to work it

Brought my Nissan Rogue in to get the JVC double din stereo my wife got me for Christmas installed. The stereo works great, no issues with anything including the Bluetooth. A very clean install at a reasonable price, I wouldn't hesitate to use the geek squad again!

I did my research before actually choosing the Menifee, CA location to buy my in-dash radio and having it installed. There are 4 BestBuy locations within a 40 mile radius of my home and I visited all of them specifically to see what in-dash radios were on clearance. When I finally decided on an in-dash, I chose the Menifee store to do my installation because they had less appointments booked (according to what i saw online while scheduling an appointment). They were able to take me the next day after my purchase. btw, I was replacing the stock radio in my Toyota Matrix S 2009. Other than having to search for the required; Wire Harness, Installation Kit, and choice of an in-dash radio, I forgot that my steering wheel had volume controls which cost an extra $90 on top of the installation fee. So if you have any kind of controls on your steering wheel, you may expect this situation if you'd like to keep using them. I decided to decline this particular part installed since my choice of in-dash came with a remote anyway. Overall, the techs, Chris and Vihn, at this location are pretty nice guys! I was told i had to wait an hour for the installation. I left the store to get a snack within this shopping center. By the time I sat down to enjoy my food, I was called back because the installation was done. It took at least 30-40 minutes. I was also educated on how to use the in-dash since this was my first time actually buying one. I am very happy with the service and the choice of radio I went with. I would definitely recommend BestBuy to do installations!

They were fast and efficient. They had no problems put a stereo in my old pickup.

agents installed the new stereo qucikly and looks nice and was able to use old wire harness

I've had bad experiences with Best Buy stereo installs (Rochester, NY for example) but the Seattle store knows what they're doing. Quick - less than a hour - and flawless with perfect fit & finish.

This review is long overdue. In June 2022 I had a pioneer double din display unit with microphone, steering wheel controls and backup camera installed at the Best Buy in Sterling, VA on my son's old Honda 2000 by a smart and kind technician named Matt. I don't know if Matt is still there, but I want to have him recognized for the excellent service he provided me. Matt said since it was very hot outside and stores weren't open yet, that I could stay in the car bay. He provided me a chair to sit. I watched Matt work non-stop during the entire two hours of the scheduled installation service to get all 3 purchased items installed. He said usually they reserve 2 slots for all 3 items. I was very impressed with all of Matt's professional skills. Especially fishing the wires for the backup camera and the microphone installation. I really hope that customers realize that these technicians don't make nearly what they deserve with the highly technical skills and knowledge required to do these types of installations. Best buy is lucky to have a very highly skilled technician like Matt in their geek squad unit.

Great communications, very happy with the install. I will have them install door speakers next

The install of my new radio exceeding my expectations. Knowledgeable and friendly pros installed in less than twenty minutes