Customer Ratings & Reviews

Got it done quickly and it works great! They explained the whole process and gave plenty of information.

I needed a CD player swapped out in my 2001 Ford Focus. Called store 333 first and Austin explained he was the only installer and was booked up for two weeks. He gave me the direct line to 335 and said they had 3 installers and could get it done much faster. I called 335 and spoke to Aaron, who was able to schedule me in the very next day, quoted me a price (about $70 less than another audio place I had called previously), and let me know how long it would take (about an hour---2 to 3 hours faster than the other audio place said, too). The price quote was spot on, and he got the work done in less than an hour, and it came with a lifetime warranty! :) He set the clock on the new CD player for me and showed me how to work the presets, volume, equalizers, etc before I left the bay. The player looks great in my car and works like a dream! Very happy and would highly recommend Best Buy Auto Geek Squad to anyone! :)

I just recently had my brand-new Sony Deck put in my Honda and Brandon told me that the wiring from my factory harness to the deck is correct, but deck isn't functioning. He later checked the stereo fuse under the hood and found out it was blown .He replaced the fuse and my deck started to work like a champ! Despite the fact that it does cost some money to get car audio components installed by them, I strongly recommend their service because of their qualifications in car electronics and because of their lifetime warranty. Disclaimer: Please note that if you plan on buying this service online, your local Geek Squad technician may run into problems retrieving your redemption code at your appointment. Ask your local Geek Squad technician first if they can easily retrieve redemption codes when purchasing these services online when you schedule your appointment of installation.

My car's stereo broke so I had to get a new one. I don't know anything about stuff like that so it would take me forever to figure it out. I was able to make the appointment online and the technician was on time. He was also fast, the installation was scheduled for an hour and 15 min but he was done after less than an hour. I didn't have to buy the stereo at BestBuy which was good because I had a giftcard from a different store. In addition to the radio you will need a mounting kit and wiring harness which will cost about 20 Dollars each if Geek Squad picks them for you. But I also already had those and I was glad the technician had no issue using those. They charged me 15 Dollars extra for the installation of the microphone that came with my radio for hands-free calling. That extra cost seemed alright because they did a neat job installing it. Overall I paid 80 Dollars for the installation. The technician was very friendly. I just wish he had vacuumed the work area as the description of this service had listed. Aside from that I am content.

I took my car to the Pasadena Best Buy, and had my stereo installed in 40 minutes. Scheduling wasn't a problem because they took walk ins. The guy was really friendly, did a perfect job, and the stereo is working perfectly. I did, however, purchase all the hardware elsewhere and saved about 40% off of what I would if I had purchased the necessary components from Best buy. It's totally worth the 60 bucks, for the convenience, and peace of mind knowing that Geek Squad will do it right.

Aaron is so knowledgeable and explained everything so wonderfully. I trust them with my car installations any day!

Had car stereo installed at Orchard Park location in October. In December, went to use my rear window defogger and found it inoperative. Took it to dealer and they found that the wiring had been disconnected under the dashboard and never plugged back in. Went back to Best Buy and talked with Manager Josh. Because I had purchased the stereo at another Best Buy, and had free installation, he could not find the appt. listed. All he found was an entry for a refund of the external antenna. I did not have the original installation order with me, just the credit card receipt showing the purchase. In spite of my lack of paperwork, Josh refunded the money I had to pay to get the rear window defogger plugged back in. I appreciated him doing a lot of research to verify my installation and for refunding me for the repair

They guys that installed my new car sound system were fast, capable and friendly. Got in and out of the place in a little over an hour. Can't recommend their service enough.

Having an aftermarket stereo installed on my Saturn Astra was quite a process. The installer was great though. Took the time to explain what he was doing and even recommended additional "optional" part to make for better handling of stereo. Professional quality, affordable installation.

2 weeks ago my left speaker went out. I started looking into a new system. Settled on a JVC stereo and speakers. Went to Best Buy and purchased them and set my install for Sat Oct 31 at 12:45. Got there at 12:20 and was in the door by 12:30. Cory thought that it was not my stereo, but maybe the speakers. Pinged the speaker and it worked. Took the door apart and whoever did the install before, used shoddy connectors. Went ahead and fixed them and installed the stereo. Even though my old stereo was fine. Didn't charge me for the speakers he fixed. Great experience. I will be using Geek Squad again.

After reading many horror stories, I was a bit unsure about going to Best Buy to have my JVC stereo installed. But after also reading some positive reviews and since they take walk-ins, I decided to try it out. I got there as soon as they opened, and they were available to help me immediately. The employees were very friendly. They said it would be $110 (parts + labor) and that it would take about an hour. 50 minutes later, I got a call informing me that they were done. When I got back to the store, I checked out their work and it was exactly what I was looking for! The guy even showed me how to use the new stereo. In the end, the total price ended up being $120, more than expected but that's because he had to install an antenna, which he informed me of that possibility beforehand. Although the price is high, it was worth it to me because it was installed perfectly and quickly with no issues at all. Definitely exceeded my expectations!

Guy installed my stereo. Was quick and efficient. I love my new stereo.

Fast service and everything worked. I was out in under an hour which is nice.

I had my car stereo installed at the Best Buy on SE 14th in Des Moines, IA. The guys there were GREAT - they were able to get me in right after I purchased my stereo. The install only took about an hour, which included pulling out my old unit and satellite radio receiver. I had asked them if my new unit would connect to the old receiver. They told me it wouldn't fit and even showed me where the plug in was on the new unit. It's great customer service when you're willing to take the time to show a customer something and not just expect them to take your word for it. They answered all my questions and made sure I was happy with the install before I left. I would recommend this store to ANYONE for installations!

Called on saturday about noon to see if they could install a stereo and 2 speakers. They said drop it off and they will try to get to it today. By 5 pm I was picking it up and rockin' on the way home. Professional looking and sounding. Thanks.

I just wanted to express my heart felt "Thanks" for a job very well done. Sounds great, fits in perfectly with dash. thank you so much for your professionalism, personal care, attention to detail and patience in educating me in mobile electronics, We are grateful! I plan on referring you guys to others and look forward to doing business again in the future!

They were excellent and so easy to deal with. My stereo sounds and works just perfect!

I've had stereos installed by Mad Jacks and Leo's, but only when I had Best Buy install my sony hd did the install like it was done as the original unit. Best Buy even set the time and took the unit off of "demo" mode. It took less than an hour. The first, and only and last, ttime I installed a stereo it took me over 4 hours. That makes the Geek Squad installation a very good buy at Best Buy. I just sold the afforementioned car and the new owner wanted the hd radio included. I had planned on taking the car back to Best But and have swap the origninal back for free. I will definately use the Geek Squad to install my new sony hd radio into my new(er) car.

the gentlemen in installation did an excellent job on the installation and offered to show me how to use the blue tooth but not a feature i plan on using.

Bought a replacement radio for a 10 year old minivan. Agent was very helpful with helping us select an appropriate radio. It was a Sunday afternoon and we made the purchase and had it installed in LESS THAN 30 MINUTES! I have not experienced this level of customer service in years and it could not have been any better. Great job!