Customer Ratings & Reviews

I went to get a stereo install at the Lakewood location. The tech there was very helpful and fast with his work. It was all done in less than an hour. Jonathan Torres is the tech that did the install, great guy.

The technician (Mike H at Richfield) that is installing a SirusXM car kit is helpful. Mike wants to do the best job to make me happy.

Great installation by David. Competent, thorough, & pleasant. Highly recommend his service. Radio working flawlessly.

Went faster than thought. He even told me it would take 30 to 45 minutes, it took him 10. I was in and out, i got there early and the guy before hadn't come, so they pulled me in and finished me up, i was there and done in 20 minutes tops.

Dropped my car off at 4:00 and he said it would take 25 minute max and sure enough 20 minutes later it was done and looked great an sounded great! He was very nice too! (Rogers Arkansas)

Love the sound on the kenwood thanks best buy………..

Had you guys install a car audio deck and 4 speakers a few years ago and just reasantly had a new one put in my new car. You guys do a great job

Who has time to fumble with all those loose wires? Not me, but the guys at Best Buy do. They had great turnaround, extremely friendly and very professional. If you need some audio work done to your vehicle, Best Buy has the guys.

I had installed a Pioneer 8200 with Sirius and I bought everything needed to do the entire install and plug in the original backup camera - it was an extra charge for Sirius and the camera and the total for installation came to $206. Don't fall for $69 or $99 quote! I was going to buy everything from BB but since they could not set the appt until the next month and would not honor the Amazon price match I ordered everything online and decided to set the appt once everything arrived which ended up being 2 weeks later. I made sure I had ALL the correct parts and even printed up a detailed guide with pictures from others that have installed this same stereo and accessories on the same model car to make it easier since when I spoke to him he said had never done a Mazda (say what!!) but he was able to move the appt up a week so I did it. I was actually going to go to a local shop the same day he said he could move up my appt and I should have followed my gut but I decided to do it thinking BB would be ultra-professional and guaranteed with the backing of BB. I should have gone elsewhere because now the backup camera does not work after 2 days and he can't EVEN look at it until next week and he made it sound like I will need to buy a new camera if it’s not a loose wire but it is most likely because he did not install it correctly (that’s what the extra parts I bought based on others' experience and installation instructions were for!). If he cannot fix it I want a full refund of the camera installation so I can go somewhere that knows what they are doing. I can’t go to another BB store since he seems to be the only experienced installer for miles around at BB. It is hard to believe there are not more experienced installers in my area since there are 4+ BB stores in a 30 miles radius and I must wonder why. Having a working backup camera is a priority to me because and I spent OVER $1000 on this entire upgrade which is more than I expected and when I called hoping to come in ASAP so he could look at it he made me feel like my issue is not important enough to warrant coming in the same day even though he will be there until late. I am sure the local stereo shops would have been more friendly and available. I will update my comment and my rating after my issue has been addressed.

Even with my negative attitude from reading the geek squad reviews, the installer did a great job in only 45 minutes. I came in with a bad attitude and went out a happy consumer.

The stereo installation tech @ Murrieta Ca. Best Buy was booked solid the day before Christmas Eve and for multiple days after and he still took my truck and guaranteed it to be out by 8pm. It was done by 6pm. Well done!

It came free with my radio purchase but i never used it.

The installation went smoothly and was ready in the hour they said it would be! My wife and I went shopping in the mall area while the car radio was being installed, thanks Best Buy!!!

I purchased a new car deck along with the recommended trim kit and wiring harness from Best Buy in December 2018 and had it installed by a Geek Squad Autotech. I returned later the same day because the buttons for the fog lamps and hazard lights could not be pressed (they worked when I brought the vehicle in.). The tech tried to ignore me entirely because I didn't have an appointment, but he finally agreed to take a look since I'd only had the vehicle back for an hour or so. First the tech told me there was no way to make the buttons work, but I insisted that someone try to fix them. Of course, I had to make another appointment. I returned for my appointment a few days later, and left my vehicle for several hours. When I picked up my vehicle, the fog lamp button was now stuck in the on position, but at least the hazard button worked. After I left, I noticed a crack in the trim surrounding the console. I knew the crack was new, but being an older car, I didn't think anyone would believe me and it wasn't worth the hassle to bring it up. A couple of weeks later, I was driving in a remote area with severely rutted and bumpy roads. My vehicle is AWD and drives smoothly on or off road. After a few minutes of driving on the bumpy road, I heard a terrible whining buzz from the speakers. I turned off the stereo, hoping it would go away. Nope, still there. Finally started hitting both sides of the console and the noise stopped. This continued on and off for a year, but only on bumpy roads. Not only did I not want to take the time to leave it at Best Buy again, but I also doubted they'd fix it without screwing up something else. Not to mention the inconvenience of scheduling another hours-long appointment. Last weekend I paid a car audio installation professional to diagnose the problem. He removed the console cover and it was clear that the installation was very sloppy and lazily done. The new installer pointed out several wires that had been spliced together, then bundled, but not wrapped, so bare wires were touching bare metal when I drove on bumpy roads. The new installer not only fixed all of the wiring issues, he also made some adjustments so that the console cover snapped back into place. The crack in the console trim is invisible now that the stereo and console have been installed correctly. So far, no buzzing. Very disappointed in Best Buy's Geek Squad Autotech. Would not recommend.

Th Geek Squad guys at the Hurst Tx store. They installed my new stereo less than in a professional manner.

Scheduling is easy, geeks know what they are doing and got job done quickly. I will definitely be upgrading to a better sound system with geek squad install on my other car.

Often times an installer isn't familiar with the myriad of decks and cars so they end up jury rigging the install. Josh was experienced and knowledgeable about all phases. A breath of fresh air.

Techs were quick and did a good job. They vacuumed the interior before returning the vehicle.

The guy at Millervill, Baton Rouge his initials were G and G, did an amazing job. Took was way less than the hour AND showed me how to use the device completely. Were good work!

i received a new car stereo for my pick up truck for my birthday. it was purchased at best buy, so i went back there to have it installed (best buy in plano, texas). the installation went horribly wrong. when i dropped teh car off they tried to get me to buy new speakers, i told them my speakers were pretty new and i just wanted them to install the stereo. everything went downhill from there. i don't know if they screwed up my speakers on purpose, out of spite for not buying new speakers from them, or if they were just terrible at installing car stereos, but i didn't get out of the parking lot before i started having problems with my speakers. when i went back so they could fix what happened, they told me i should have bought new speakers and said they couldn't fix the problem unless i bought new speakers.