Customer Ratings & Reviews

The geek squad installer in Ogden is totally on his game. Completely honest, thorough, and quick.

While the tech did a good job of installing the stereo, when all was said and done there was a lot of confusion regarding payment. We had prepaid for installation online the day before when the appointment was scheduled, but after the tech was done, they tried to insist payment was due; when we explained that it had already been paid, they wanted proof. So we gave them both the order confirmation number and the geek squad in store service confirmation number... yet still they want a copy of the email from my inbox? Really? Shouldn't the same system that allowed me to make the appointment and pay for it online in the first place, also show on their end? This is GEEK SQUAD after all, supposedly they are "THE" technology experts, yet no one could even figure out if an online order was paid for without greatly inconveniencing us. While I understand a business wanting to make sure they were paid for services & goods, treating paying customers like criminals and liars isn't how you get return customers or positive feedback. Pretty disappointing experience, but the radio works, so you get 2 stars instead of 1.

Very helpful and courteous. Quality workmanship. Left the car in better shape than it was.

It was nice to be able to purchase the product and have it installed the same day!

THIS SERVICE IS GREAT I WOULDNT EVER GO WITH ANYONE ELSE :)...

Installation was quick. Service could have been better.

Wanted a radio with Apple CarPlay for or 2020 Versa. Checked online for product compatibility. System said it would function and installation was included for $259.99. Called the call center to make an appointment. They verified that the radio was in stock and made us the appointment. Drove 35 miles to the store at the appointed time. The Tech informed us that the radio was not is stock and to install it so we could use our backup camera, antenna, steering wheel controls, USB hub, and set it into the dash would be an additional $253.91 plus tax. I am at a loss to comprehend how they can advertise “ installation included. Extra hardware costs included: a wiring harness, antenna adapter, steering wheel control interface, USB adapter, 6v camera, and a dash kit. While talking to the store manager the Tech came up front and indicated that there is not a Dash kit even available for the Versa. Went back home w/o the radio. I tried to work through the chat on line. The session was ended by the agent on 3 separate occasions. (I was later told that I could not type for more than 2 minutes or the session automatically ends.) The next day I went to the phones. I was transferred into oblivion 3 times and to a fax machine once. I complied a list of 11 phone numbers some repeats. No one listened to me just gave me a company line and transferred me away.

The service guys were great! Answered any and all questions

I had a 4:00 appt Droped it off at 3:45 I went back at 6:30 and my car wasn't even touched . My car didn't get done till 8:45 I was very disappointed . My dash had cracked while they tried taking it off to install , have to do an insurance claim and go get a new dash I'm not happy about that , but overall the install looked good . The wait sucked

The job itself was cleaner than I imagined. However, there is a huge uneven gap on either side of the radio. One side has a big gap, the other smaller. It looks as if the radio is facings the passenger and it looks very out of place. The moment I saw it I knew I wasn't going to be able to deal with it. They told my dad that was all they could do to fix it but I feel differently. The staff was nice but, they rush to get to appointments. I understand but at the same time, why not have more people on hand so that a job is not half-done and meets customers expectations. I am EXTREMELY unsatisfied with the results.

The Installation was done right and looked great. You can't see the mic wires and the unit look and preforms great. It did take longer than they said and it was twice as much as they quoted me on the phone. If you get a quote on the phone make them double check and prepare to wait in case they are running behind

Very happy on how geek squad install my head unit.

I had payed for this installation and within the set up process I had selected the radio with a touch screen option and thought I was set to go. I get there and first they tell me they can't put the specific brand of radio in, why wasn't I told this before? Then I proceed to show him the radio and he says they can do it, but since it has the screen it will be $100 and I was told I bought the wrong package, but it gave me the option for the radio with a screen. Then since I had cut the original harness off they slapped another 40 bucks on the bill and now I'll be here for five hours. My total was over $200. It would have been a little nice to have a heads up about all these things. I will never do busniess with geek squad again.

Wanted to surprise my son with a new stereo in his truck while he was away for the weekend. Called the store and talked to someone in Geek Squad. He said that I could get a guaranteed install time the next day if I came into the store and purchased everything that afternoon. I drove to the store only to be told that they were already booked for the next day. Then they pressured me to go ahead and buy everything now so I could come in the next day to wait, or drop off the vehicle, with no guarantee that it would actually be done by the end of the day. Wish I had saved myself the trip. Just another wasted hour that I'll never get back.

courtesy and very quick and efficient great staff and very helpful!

They are slightly more pricey with the hardware versus buying on Amazon or EBay but the installation price itself is a good deal.

I ordered the deck and installation on line. I set up an appointment to install and dropped off the car. I was then told that they would need to order additional hardware that will take about two weeks to get in. I wasted a good part of my Saturday for this and see no reason that the online purchase or scheduling web site could not have mentioned this.

After purchasing installation services, upon return of the vehicle, it was made known that there was an additional charge, doubling the initial purchase price for this service. That should have been spelled out or discussed in advance as stated in Bestbuy's installation information, Feel cheated. Will boycott Bestbvuy form now on.

This job was done fast and by very polite employees. The only real problem is the stereo was't properly mounted to the power cable in the rear and it disconnects time to time when you push a button.

I previously purchased everything I needed for an install of subs, amp, deck, etc., and took it to bestbuy for an install. Everything went well the first day until I came back from the 4 hour wait I was told it would take. They then proceeded to tell me it would take 3 to 4 more hours for my install to be complete. So fine I said, and waited. I came back again for them to tell me they couldn't do the deck today and if have to come back next week, which I did. I show up next week and after the second, hour long drive there. I was not given a call soon enough to be warned that the person to work on my car called in sick. So after talking with a lazy manager who played dumb and couldn't care less about what happened we convinced them to compensate us only 20 dollars for several wasted hours and way too much gas, only to be re-scheduled for another appointment 4 days later. I will not be using bestbuy services again.