Customer Ratings & Reviews

I had a pre-set appointment for a auto stereo installation, the start of which was already delayed by 30 minutes due to a prior customer taking longer. Then the installer kept stopping his work on my car to help other walk-in customers and taking technical phone calls, thus further delaying installation. For customer service of those with appointments, please do not interrupt the installation to assist walk-ins and phone inquiries. They can wait just like the rest of us.

Had to cancel cuz of weekmlong oplomg and i bought wrong vasimg or outlinemet inwas like waater spun fud them

Bought a isimple blutooth from BestBuy in Avondale, AZ. The installer told me it would be 1.5 hours so I decided to wait. After 4 hours it was finally ready. The lead tech was rude and short. Yelled at the jr. tech in front of me because he quoted a lower price for installation than what he was supposed to. My leather seat now has two 3 inch slashes in it (just bought the car a week ago). Spent $250 on parts and installation just to add Bluetooth and I've only gotten it to work twice.

I called to set up an appointment and the guy scheduled me for an hour before they even opened.. so I had to sit there and wait... now I'm upset.. then he tells me I'm going to need all these other parts that they don't have in stock.. now I'm really upset.. long story short all the guy had to do was tell me over the phone that I was going to need these parts and I could have gotten them online for much cheaper than they ended up costing me.. take it to a stereo shop for the install.. don't let these guys give you the run around and overcharge you.

The installer could of researched the installation better. The original dash was damaged trying to install radio. Trying to use the new bracket. Disappointed on the complete installation. I paid in advance before job was completed.

Instalation was quick in and out. It sounds great overall. The only issueI've noticed is that most of the sound comes from he back speakers no matter how I adjust the fade. Not a problem unless the kids are sleeping in the back and I want to keep listening in the front. Sounds good when I drive alone. Service was good just take the time to make sure you check out setting while you are with the installer.

i had them install my deck..two hours later it stopped working...i took it back to them and he told me to buy a new stereo.i used to get everything from best buy. but it was so bad that i will never go there again for anything

They had a week's notice. Made us come back 3 times until someone who knew what they were doing was there. Then, he showed up 30 minutes late, and after 4 hours the supervisor said we needed to come back as they didn't know what they were doing.

Service at the shop was terrible. I set up for the first appointment of the day and after working a graveyard shift got up bright and early to get down for the install. Only then to be told that it could not be done. I gave all the details online for the type of vehicle and the current system installed yet he claims that that information was not given to him. After he gave me the run around and several lame excuses I decided to take my car to a Indy and put his qualms to the test. Lo and behold my system was installed 4 hours later by that shop. I will NEVER use Best Buy again and I understand now that Geek Squad is a farse! Complete waste of time!

Took 2 hours to make the reservation since online was not working. Drove an hour to the store and when I arrived, was told that the tech was leaving at that time (not sick, just leaving) and I could leave the vehicle and they possibly could get to it the next day but no guarantees since they were booked up, eventho two other techs were working on a vehicle which appeared to not be BB related. This is the first time I have ever requested an installation. Not real impressed.

Had complete Alpine Stereo Installed in my 2005 Toyota Camry. Installation Tech broke panel clips that he temporarily fixed by using black tape. Installation Tech Stripped a bolt that holds my car seat in place. Did a really sloppy job installing Polk Audio 6X9's, as misdrilled holes were left in the back panel of my car. The panel he broke the clips on as well as the stripped car seat bolt cost me $427.00. Very bad experience with Geek Squad.

Got a radio installed and my dashboard lights stopped working! brought it back and the tech fixed the issue. Took it home thinking i was good to go now, the next day i go to drive my truck, it wouldn't start!!! i dont even want to take my truck back there but this issue needs to be fixed!!!

Just a deck installation won't do it: You have to pay not only for the hardware, but separate labor charges for the speakers. These costs ended up more than doubling the price. We ended up returning everything for a refund.

Terrible experience at Wilmington, NC ..Installers made every excuse why they could not install the stereo I purchased without the pieces of the car being damaged. After doing research watching someone do it on You Tube its quite evident they just didn't want to do the work. Cancelled order Stereo and all parts. Terrible customer service.

I went to the Belmar, CO location to get a stereo installed in my new vehicle. The technician told me the wait would be an hour to an hour and a half. It was almost two and a half hours. He never connected the stereo to the controls on the steering wheel, nor asked me if I wanted it connected. To top all of this off, he disconnected several wires from my car and never reconnected them. This caused me to fail emissions and I had to pay $135.00 in maintenance to have them reconnected. I would highly advise avoiding this location.

It was the worst experience i have ever went through! These guys they have working on my car are complete idiots! I have taking my car to them 5 times for the same install and it still isn't right. Now I have something rattling in my dash which i think is the steering wheel control box that they should have mounted. Don't waste your time and money!!!

I bougt a car radio and followed the instal instructions exactly, but the radio still didn't work so i drive the 50 miles back to the store and all they would do is say check the fuses. none of the fuses was burnt so now I'm stuck with a radio and a 90 dollar wiring harness that don't work. They could've at least made sure the harness they sold me was the correct one. Since there isn't a way to contact a manager directly this was my only choice.

Terrible workmanship, radio moves around, emergency button stays stuck on, buttons not working on steering wheel and I was told they would. Wires ran very crappy, and called multiple times and can’t get ahold of anyone

Tech extremely unknowledgeable. Attitude was very poor

When I took my car in for install, I was given every ecuse as to why they couldn't do the install. It was a lengthy install and they just didnt want to go the extra mile.