Customer Ratings & Reviews

The staff went beyond my expectations not only with the installation but also in resolving some internal snafus that could have delayed the process. The work was completed to my satisfaction precisely as stated. After some time had passed since the installation, I was still able to get questions answered by the technician on functionality. One of the the best if not the best service situations that I have experienced!

Outstanding technicians, super supportive, and fast! I had a radio head unit replaced with the audio department. I was super impressed with the tech's and the staff. I thought i had done my research, they identified obstacles i was not prepared for and corrected them before they became and issue!

Took a while but worth all the time. Great to hear the radio while driving

The install was quick and easy, we were out in no time. Looks great, sounds great!

Staff very knowledgeable. Very clean install. Finished in a timely manner.

THIS INSTALLATION WAS QUICKER THAN WAS ESTIMATED AND THE WORKMANSHIP IS OF VERY HIGH QUALITY.

They got the job done it's up and working and it's lasted for quite a time now

The mobile installers, did a great job installing my nrw kenwood radio system

Something in my gut told me not to have the "Geek Squad" install my new stereo and, well, you know what they say about listening to your gut... I went to the Torrance, CA location off the PCH and was helped by an awesome salesperson who wasn't afraid to admit not having the answers to some of my questions; we found them together, which was fine with me. He was a rock and roller so his take on car stereos and speakers from more of a personal performance angle than technical one helped me make my decision. I purchased an Alpine CD Built In Bluetooth Car Stereo Receiver (CDE-143BT) and Alpine 612" 2Way Coaxial Car Speakers with Polypropylene Cones Pair Black (SPE-6000). He recommended the "Geek Sqaud" and I was charged $69.99 and $59.99 (respectively) for the install. Of course, I had to wait a week due to them being "booked" (how many could there possibly be??) so I went back the following Saturday (today) after my purchase. I pull to the back, and the gentleman looks at my car and tells me that there's an "amplifier" in it and, because of that, he would have to either charge me an additional $90 or $150 depending if he could "bypass" it or "integrate" (he wasn't sure which one). He then said no matter what I chose, I would lose the center woofer in the back which sounded pretty ridiculous to me. I then told him it wasn't worth $300 - $400 for a stereo/speaker install if he wasn't sure what he was doing and/or if I was going to lose a speaker, so I left. I drove down the street to an audio specialist and he walked me through the entire process and explained every single thing (with pictures) they would have to do to install my radio and speakers. His quote was probably cheaper (it was a complete package price with parts and labor) than Best Buy but I agreed because of the time he took to actually explain the install process and what was needed AND - guess what - I wouldn't lose my rear woofer which, he admitted, sounded equally ridiculous to him. At least with THAT install I knew what I was paying upfront - at BB, it was, "It's either going to be this much or this much, I don't yet, plus parts, I don't know yet, please sign here and we'll start to work on your car and we'll find out together how much we're going to drain your wallet at the end." So - I go back and get a refund from BB for the install and the clerk was very, very nice. She said she had to call the installer to verify that they work wasn't done (very, very fair) and he couldn't remember who I was despite the fact that I was back there only 30 minutes prior, there was only two guys working and NO cars were waiting. She gave my name, order # and FINALLY when she said the make/model of my car he confirmed they didn't do it. I was refunded and the manger (who I spoke to when I purchased the radio) asked me about the service - I told him I was getting it installed somewhere else because I didn't think the "Geek Squad" knew what they were doing. He asked for more info, so I told him the story and he politely apologize for not being able to help me, which I found odd since I told him I was just at an audio store who said they could and my problem isn't a problem. Moral of the story? If you get a good deal at Best Buy, purchase the equipment but do not let any of the misinformed and under skilled "technicians" anywhere near your car. Leave it to the pros.

Wife needed a radio for her SUV with a larger face and graphics. The JVC that we purchased fit the bill with large letters for the time and other information. Installation was done on the date requested and within the time allotted. The installers were very courteous, as was the salesperson. Satisfied with the service; satisfied with the product!

Everything was just fine.My radio is working just fine, and I'am very happy with my purchase.

They picked this deck out installed it with no issues and made it look clean

The techs did a really great job. Really clean and professional looking. Shop was in great shape as well. Only complaint is that they took ALOT longer than estimated. Thankfully I had someone pick me up instead of waiting since their 1 hour estimate turned in to many hours. I was told that it was a previous install that set them back on getting mine started, but either way, grrr. Just plan to drop off the vehicle and go to lunch or something. Everything else was worth the wait.

Very quick and friendly install. Quality service and with a smile.

great install clean courteous service explained​ how the system work

Install was fast and professional. All of my questions were answered as well.

The car stereo installer @ the Best Buy in Gilroy gave me excellent customer service & had a great personality. He went out of his way to make sure that I got the right deck for my 2017 Mitsubishi Mirage & to make sure that I had the right Alpine car stereo installed in my deck (since I have 2 Alpine car stereos). I would definitely go back to this Best Buy for another installation.

Al at the Montclair, Calif, store did a great job installing a factory replacement head unit and 6 Kicker speakers. The new system sounds awesome! He showed me the work that was done and even gave back the (lousy) factory speakers that didn't even have cone tweeters! Thank you, Al!

Good idea it is durable. Installed with audio dept at Best Buy works good.

The installer was professional and explained why he was doing certain things the way he did. Great install, it was free with the in dash receiver but it broke my heart to see him perspiring so much in the heat in the installation area. Tipped him, he was not willing to accept it, but I persuaded him.