Customer Ratings & Reviews

They picked this deck out installed it with no issues and made it look clean

Had it done quick looks like it belonged there nice work

The installation was good and everything is working as expected.

Install was fast and professional. All of my questions were answered as well.

Something in my gut told me not to have the "Geek Squad" install my new stereo and, well, you know what they say about listening to your gut... I went to the Torrance, CA location off the PCH and was helped by an awesome salesperson who wasn't afraid to admit not having the answers to some of my questions; we found them together, which was fine with me. He was a rock and roller so his take on car stereos and speakers from more of a personal performance angle than technical one helped me make my decision. I purchased an Alpine CD Built In Bluetooth Car Stereo Receiver (CDE-143BT) and Alpine 612" 2Way Coaxial Car Speakers with Polypropylene Cones Pair Black (SPE-6000). He recommended the "Geek Sqaud" and I was charged $69.99 and $59.99 (respectively) for the install. Of course, I had to wait a week due to them being "booked" (how many could there possibly be??) so I went back the following Saturday (today) after my purchase. I pull to the back, and the gentleman looks at my car and tells me that there's an "amplifier" in it and, because of that, he would have to either charge me an additional $90 or $150 depending if he could "bypass" it or "integrate" (he wasn't sure which one). He then said no matter what I chose, I would lose the center woofer in the back which sounded pretty ridiculous to me. I then told him it wasn't worth $300 - $400 for a stereo/speaker install if he wasn't sure what he was doing and/or if I was going to lose a speaker, so I left. I drove down the street to an audio specialist and he walked me through the entire process and explained every single thing (with pictures) they would have to do to install my radio and speakers. His quote was probably cheaper (it was a complete package price with parts and labor) than Best Buy but I agreed because of the time he took to actually explain the install process and what was needed AND - guess what - I wouldn't lose my rear woofer which, he admitted, sounded equally ridiculous to him. At least with THAT install I knew what I was paying upfront - at BB, it was, "It's either going to be this much or this much, I don't yet, plus parts, I don't know yet, please sign here and we'll start to work on your car and we'll find out together how much we're going to drain your wallet at the end." So - I go back and get a refund from BB for the install and the clerk was very, very nice. She said she had to call the installer to verify that they work wasn't done (very, very fair) and he couldn't remember who I was despite the fact that I was back there only 30 minutes prior, there was only two guys working and NO cars were waiting. She gave my name, order # and FINALLY when she said the make/model of my car he confirmed they didn't do it. I was refunded and the manger (who I spoke to when I purchased the radio) asked me about the service - I told him I was getting it installed somewhere else because I didn't think the "Geek Squad" knew what they were doing. He asked for more info, so I told him the story and he politely apologize for not being able to help me, which I found odd since I told him I was just at an audio store who said they could and my problem isn't a problem. Moral of the story? If you get a good deal at Best Buy, purchase the equipment but do not let any of the misinformed and under skilled "technicians" anywhere near your car. Leave it to the pros.

Sony unit works great phone is clear. Satellite radio flawless

Good idea it is durable. Installed with audio dept at Best Buy works good.

The car stereo installer @ the Best Buy in Gilroy gave me excellent customer service & had a great personality. He went out of his way to make sure that I got the right deck for my 2017 Mitsubishi Mirage & to make sure that I had the right Alpine car stereo installed in my deck (since I have 2 Alpine car stereos). I would definitely go back to this Best Buy for another installation.

The techs did a really great job. Really clean and professional looking. Shop was in great shape as well. Only complaint is that they took ALOT longer than estimated. Thankfully I had someone pick me up instead of waiting since their 1 hour estimate turned in to many hours. I was told that it was a previous install that set them back on getting mine started, but either way, grrr. Just plan to drop off the vehicle and go to lunch or something. Everything else was worth the wait.

THIS INSTALLATION WAS QUICKER THAN WAS ESTIMATED AND THE WORKMANSHIP IS OF VERY HIGH QUALITY.

The install was ok on the receiver but I had to tie wrap up some wires and clean it up a bit no big deal

Everything was just fine.My radio is working just fine, and I'am very happy with my purchase.

Stereo was installed in less than hour, looks great and sounds great

Installation looks great. No problems. Sealed tight and looks original.

The installation process was very professionally done.

well job done and in excellent time enjoying the item and it is working well.

The guys installed my stereo perfectly good job !!

The young man did a great job of replacing my outdated radio in my cherished 1990 Miata. It is a tight fit in car, but he smiled and carried on. Excellent job. Thanks

Quick and accurate installation. Car radio sounds great!

Scheduled install in advance. Got several online reminders prior to install date. The guys installing were so pleasant and got me a flawless installation in no time at all at a great price.