Customer Ratings & Reviews

Eddie did a great job installing the parts. The van didn't look like anyone had done any messy work, even though the tech had to route a mike through the dashboard. There were no marks whatsoever where the dash panels had to be popped open. I would have given Best Buy 5 stars on this one, but I had to get the dash kit, antenna adapter, and wiring harness from an Amazon dealer before I could get the installation scheduled.

Good installation and friendly installer, plus a thorough orientation on the new radio. The appointment was kept within 10 minutes of scheduled time and installation was almost exactly timed as estimated. It was cold in the waiting area since they wouldn't allow the door to be closed...

I searched for the best price on an install of my head unit and Best Buy had me covered. They did a great job for a good price and the work is under warranty. If I ever have any issues, I can come back to Best Buy and they will help. Next time I want to do any car audio updates, I will go to Best Buy!

The installation crew at best buy always does a great job. This was the 3rd head unit put in my vehicles over the past few years. They always answer my questions and help get my phone set up since I am not a great electronics person.

I purchased a car stereo and speakers from BestBuy and elected to have it professionally installed at the store. They did quality work and I didn't have to wait too long to have it done. I recommend it.

Your guys who installed my radio and front speakers did a great job and very easy to talk to! I will use Geek Squad services in the future!

I got my kenwood cd player install and they got it done quick

Expert service and workmanship. Answered all of my questions.

The Rep Pat was the best, not only did he do a fantastic job of installing my new radio, he also helped me in deciding which one. He was extremely patient and knowledgeable about all the products.I truly believe that is the only reason I decided to make my purchase at Best Buy and not shop anywhere else.

I ordered a new stereo for my 2004 Honda Pilot thru bestbuy.com. The stereo I bought offered free installation, which was great considering I was ordering from Afghanistan for my wife. I purchased all of the adapters and installation kit the website recommended for my particular installation and booked the first available installation (which was approximately 2 weeks from then). I sent my wife the appointment information and I thought she would be all set to arrive on the day of the appointment, drop the vehicle, browse Best Buy (and most likely spend more money), and pick up her new ride with Bluetooth without hassle in about an hour. Unfortunately, it didn’t go quite that smoothly. When she dropped the vehicle the technician asked her where the stereo she bought was. Obviously, she had no idea since I made the arrangements. He rudely implied that it wasn’t his job and sent her into the store to track down the items. Nowhere in my order information did it mention she would have to do this. The confirmation email just said, my “In-store appointment items” would be ready for my appointment time. When she finally tracked down the items to be installed, the technician stated something to the effect of, “You know you’re going to lose your steering wheel controls and subwoofer if I install this, right?” My wife (and I) had no idea. If I had known, I would’ve purchased the extra items required for a “complete” installation. I had no idea and was never prompted by the website. It told me I needed other adapters, which I bought, but not those. The tech stated that the appointment was not booked for a long enough period of time to be able to do those extra things. Since my wife was leaving in 3 days to drive cross-country with my daughters to see their grandparents and attend a wedding in this nearly classic (16 year old) vehicle I wanted her to at least have the comforts of being able to stream music to pass the hours and miles. Of course, the next available time they could get the vehicle in was over a week from that date. Luckily, knowing my wife was going to this appointment I found some WiFi in Afghanistan and prepared to help her if she had any issues. When I got her FaceTime call 10 min into the appointment time I figured she was browsing the aisles and wanted to talk to pass the time. I was wrong... She asked me what she should do. I had her ask to see if the stereo would function without the steering wheel controls and subwoofer attached. After finding out, yes it would, I recommended she go ahead with the install, which she did. The technician stated to my wife that she “should’ve called ahead to discuss the installation to make sure everything was set and all of the parts required were purchased.” It definitely DIDN’T mention that in the email confirmation I received or I would’ve told her to call. My wife and I were worried the sound quality would be much less satisfying that the original stereo without the subwoofer. Fortunately, the sound quality from the new stereo through the remaining stock speakers is good enough (great actually) that my wife hardly misses the sub. Since she mainly streams from her phone which connects automatically when she starts the car, she hardly misses the steering wheel controls but still has to take her eyes off the road momentarily to adjust volume or skip tracks from the head unit instead of by instinctive touch of the steering wheel controls. When I return from Afghanistan next year I will likely bring the vehicle back to Best Buy to add those additional functions but I WILL NOT send my wife back there again for a repeat experience. I will rate the Sony stereo separately. Happy wife = 5 stars!

The guys are a bundle of joy to work with. You may have to wait a while and trying to call back the guys is virtually impossible because they simply are too busy to answer the phone; but when things do click and you are all coordinated, they are a pleasure to work with!

Install looks very professional just would have liked more info on the new system.

Enjoying my new stereo system with Bluetooth. Would recommend to other

Install was great.....installer was experienced and professional. He knew what he was doing, changed as necessary any install kits to what was needed, helped with adjusting settings to my preferences, helping hook my phone to the Blue Tooth, and giving me a Tutorial on the operation to get me started.

The guys were extremely helpful in explaining what needed to be done to install my stereo and were very efficient at resolving any issues I had with the install when I attempted to do it myself. I was very impressed with them and their willingness to help me get the stereo installed and working properly.

Geek squad was so helpful and nice, great customer service. I recently bought a radio from Best Buy that I wasn’t too fond of and they were more than happy to take that one out and reinstall the one I liked better, even exchange and all. I was very satisfied with their service

Just changed to a Web based tv system and needed a Antena. Product works great.

The instyaller was great. had a little difficulty due to vehicle's antenna. Installer took time to research problem identify the fix and printed off blog suggestions on how to get this corrected. Even made a test antenna to determine exactly where the problem originated. Very efficient and knowledgable.

The radio was purchased open box in December of 2017. But we never touched it before we finally got Geek Squad to install in August 2019. The technician says the radio does not work quite as expected out of the box. But there is nothing he can do about it. The radio screen goes off blank and has to be reactivated by pressing a button.

The installation techs were very careful with my vehicle during the installation process and even looked at my car after the installation due to a problem I had with my gas gauge not working correctly. they were very professional and respectful.