Customer Ratings & Reviews

Agents installed my sterio and connected it to the u-connect.

Pretty good work the guy did a very good work the head unit still working and is running like like a champ

Great deal. Installed without issue. Will be back for all other needs in2021...

The Geek Squad car audio installers are true professionals and I'd trust them with any of my audio installs.

It looks good so far , nothing hard to understand you should get it

Geek squad did an excellent job installing my new radio. As well as explaining how to use the radio.

I got this for my wife and she loves it! DVD player, CD player, and an aux for her phone, great multi use touch screen deck.

No complaints: Professional installation - I’m happy

they installed a radio in my car and did a good job

Installation was quick and they did an awesome job!

Had to bring in the vehicle 3x till it started to work properly.

I didn't use this, I can install my own stuff lol. It's super easy!

The guys at your Hamburg location in Lexington KY are the best in the biz.

The agent did such a great job installing my new radio. It was a perfect fit and looks great.

The squad mounted my receiver and backup camera to my ford truck. Very knowledgeable

He was very professional and done a great job. I wish more people had the customer service he offered!!!

The installation of my new car stereo and backup camera was wonderful.

The installer was very knowledgeable and helpful to teach me about my new purchase

First off I just want to say I wished for a peaceful resolution to the problem that Best buy created it started with about an hour long chat on Best buy website with their chat service trying to find the best stereo and speakers for my car after being transferred several times and spending about an hour trying to gain information and knowledge and purchase a car stereo system unfortunately resulted in no information after being on hold for several times transfer several times I decided to go to Amazon to pick up a car stereo to be installed at Best buy at a later date I made sure that the car stereo that I picked up from Amazon was Amazon certified for my car and that the stereo would be able to be controlled through the steering wheel, I also proceeded to buy the PAC rp5- gm31 this interface should be able to control OnStar retention steering wheel control retention navigation outputs for my GM specific vehicle I proceeded to make an appointment with Best buy through their Best buy app which was a month out. So I get to the date that that I drive an hour and 40 minutes there arrive at 9:30 via the email they sent me to be there a half an hour early at my 10:00 appointment but when I get there the store I find out is not open till 11:00 and their service department doesn't open till 10:00 so I sit on my car for 25 minutes waiting for service finally at 5 till10:00 the gentleman comes out and lets me know that he'll be pulling my car in for service to get a car radio installation. But I'm not able to wait there I'm not able to go on to the store because the store is not open till 11:00 so I have to go somewhere else, I proceeded to go to village inn have breakfast came back after they called me and said it was done I proceeded to pay for it and after I paid for it he proceeded to tell me that my steering wheel controls are not working with the stereo and that they always have problems with stereos that are purchased outside of Best buy I was upset but I didn't make a scene I was nice to the guys paid for the service drove an hour and 40 minutes home to think about the whole situation call the store the next day got the GM manager I told him how situation he said there is nothing he could do for me now I mind you this was a Friday appointment I could have been working and making overtime for 31 bucks an hour for 6 hours on Friday but I didn't I went to this appointment with fully expecting my car steering wheel to be able to control my stereo but all I got was install of a stereo. I don't know if they're trying to do a switch and bait but it sounded a lot like that trying to get me by a Best buy stereo.

Arranged for install of new radio with back up car. Service was outstanding and installation took less time than estimated!!