Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 6798 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 193 Showing 3,841-3,860 of 6,798 reviews
  • Rated 3 out of 5 stars

    Didn't need it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Pioneer radio from Best But with a bit of a complex install. Did it myself, only to find that the back speakers weren't working when I faded it to the read. I brought it to Best Buy to reinstall, only to learn the fading issue was due to the factory Bose amp. Feel like I wasted money - wish I new the Bose issue when I describes it to them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another smooth installation by Jeff!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went smoothly and Jeff made sure I understood how to operate the new touchscreen deck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    True professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experienced professionals. Know there work. Good time and delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of Pioneer In Dash

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a pioneer app radio and had it installed by geek quad. Quoted me a completion time of two hours, but did it in one. Nice clean intall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install of stero

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installer was great very knowable and professional.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice, but minimal customer relations

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did the job but honestly didn't act like he was at all happy to do it. He didn't really have a bad attitude but not real friendly either. When I specifically asked for help with the clock he came and helped immediately but did not take the initiative to be sure I know how things worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new head unit

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician installed the new radio; connected the rear camera, subwoofer and speakers. Works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome customer service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to set up an appointment with me the same day of purchase! Awesome service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome work. thank you very much for the great job on my truck ,sounds great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Salesman not educated

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to Best Buy to get a touch screen stereo for my daughter. Told salesman that we wanted to have Sirius with the stereo. We were told that Sirius was included. Paid for installation and found out the deck didn’t have Sirius like we were told. Had to pay extra for the Sirius receiver and installation of it.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for sharing your experience with us. I can understand the disappointment with making a purchase that doesn't fully work for what you need. We never hope to misinform our customers on what a certain product can do. If you are still needing assistance with this, please feel free to reach out to the store management where this purchase was made.

  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, the stereo looks and works awesome. You would never know it’s aftermarket. Gabe did and excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install came free with the purchase of my new head unit. The installer was professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is life

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t what I would do without them always the best of help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad install in timely fashion and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Andre and his team are amazing!!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team has worked on 3 of my vehicles and all turned out with phenomenal sound and bass!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Avh 500ex pioneer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My head unit has Pandora and and spotify built in and it is awesome. I do everything on the touchscreen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MR2 Geek Squad install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly, couldn’t ask for a better install!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Changed out my stock f150 radio for nice pioneer aftermarket touch screen radio. Looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed the new radio on time. They provided a quick demo of the new system. Very professional service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good knowledgeable service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the second time I used Geek Squad for their audio service and again it was excellent.

    I would recommend this to a friend