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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 6845 reviews

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  • Value

    Rating 4.3 out of 5 stars

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    Rating 4.3 out of 5 stars

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    Rating 4.3 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 196 Showing 3,901-3,920 of 6,845 reviews
  • Rated 3 out of 5 stars

    Quick efficient installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were friendly and the install took the suggested time. The install looks clean at first, but upon further inspection the cut outs are a little sloppy using the dash kit. I felt more care could've been taken. Also, they did not align the Dash kit's guidelines with the back up camera guide lines.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for the feedback! We want to ensure the highest quality of work is performed by our Autotechs. If you need us to take a closer look at your installation, please contact your local store to discuss your case in more detail with a manager.

  • Rated 5 out of 5 stars

    Great part

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was just what I needed. The store kept this part in stock with no issues. It got the job done correct

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To much money for a piece of plastic , is less money in other store,delivery on time 10 out 10

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome work. thank you very much for the great job on my truck ,sounds great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was great install went quick set up drop it off got a call while later ready to go no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great info, I live that they give a video to help you out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son took his truck in for installation of his new stereo. The staff there were friendly and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed new radio. Looks very professional. I am really satisfied with the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality work of installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was prompt and left a factory installed look to the components. Extremely pleased with the result

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to the awesone installers at Best Buy I have an awesome new touch screen in my truck!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Radio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job!!! I love it everyday. I drive my car everyday I ride out .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Had issues but were fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to go to the store 8 times to have my Navigation System installed correctly and get warranty work fixed from damage to my car during installation but Best Buy corrected all issues and made me whole. I would give 5 stars if I did not have to go back to the store so many times. It was very inconvenient and disruptive toy daily schedule.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician to install this for me with knowledgeable and very helpful about services and equipment that I needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MR2 Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly, couldn’t ask for a better install!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad was unable to install radio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing Sony stereo and installation service from Bestbuy they were unable to properly install it in 3 attempts. The steering wheel controls didn't work and the backlights for the new dash kit wouldn't illuminate at night. After 2 different appointments to get installation problems resolved I had to have my old stereo reinstalled and return my purchase. However, on my 3rd visit the installer realized he had thrown away a bracket for my original stereo and had to reorder one. On my 4th visit I was back to having my original setup. Gave 2 stars because Bestbuy did not give me any issues with my request for a full refund. My cost was 4 different visits to Geek Squad for total of 10 hours of my time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great installation at a reasonable price. Fairly quick to install and works flawlessly so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Job and fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer Matthew is awesome, he kept me in loop about the installation and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    job done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installation of my new car radio was done fast on my 2006 tiburon looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ford F150

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job installing the new system. Jason and Brandon at the Savannah GA store are a pleasure to work with.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Most of my day wasted, very frustrating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased everything in-store with the car stereo installation specialist and scheduled the next available appointment for installation, which was at another Best Buy that was a 40 minute drive from my house. I arrived for my installation appointment to find that they did not have any sort of waiting area for the estimated 2 hour installation, which would have been fine if they actually could have installed the new stereo properly in that timeframe, or at all for that matter. After over three hours of waiting, the installer informed me that they could not properly install the new stereo because they needed a part that not only was not added to the original order when purchased, but was not even available for purchase through Best Buy. So, not only did they fail to add the proper accessories for the installation, Best Buy didn't even have the needed parts for sale. So, after paying for everything, driving quite a long distance and wasting an entire afternoon, I was left with no other option than to return everything (which took another half hour).

    No, I would not recommend this to a friend