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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 6804 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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    Rating 4.3 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 255 Showing 5,081-5,100 of 6,804 reviews
  • Rated 5 out of 5 stars

    In-Dash Install!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my in-dash screen and did an amazing job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents always do a great job. I will continue to use them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These installers always do a top notch job on everything that I have installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved how quickly everything was setup! If I need anymore installations will come here

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He got the job done quickly and overall a great experience.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Endless hidden fees

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased a new in-dash receiver it included "free" Geek squad installation. After about an hour into installation I received a call saying another part was needed and would be about $150 extra. At this point they already had begun installing it so I didn't have much choice. I received two more similar calls throughout the process. Overall, it took over two hours longer and about $350 more than they originally quoted. Definitely wont use bestbuy for anything auto again. Pretty bummed on this. Know exactly what you need and ask them about it before using them, because they wont tell you until its past the point of no return.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. It's always frustrating to feel neglected and like your time and money was wasted. It’s important that we are making our customers happy. We're sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    great quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was great, show me how to use it and done in the time he said

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall satisfied!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install went just the way it was expected and described.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they took time to explain to me how to work with my new radio. it was very considerate!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service would definitely recommend the service techs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased with install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with install. Was done quickly and very clean. Professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my radio and set up the Bluetooth

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Dash Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good kit fits nice in my car with my new Kenwood flip radio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation guys did a fine job. All my cables work great without any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People was great to deal with and willing to discuss what was being completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to get the geek squad warranty, it is a must!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My stereo install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis the installer was great. Very professional and install was very clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is about my fourth installation with Bestbuy. They always do an excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took very little time to install, great service and everything is working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent did an amazing job!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did an amazing job!! Everything turned out great

    I would recommend this to a friend