Customer Ratings & Reviews

Best buy installed stereo in car and did a great job. Works as expected.

the guy who installed my radio was awesome and very helpful!

The technicians in the bay are wonderful! Smart, kind, patient

Mohammed is the best of the best!!!!! Great service

The technician was so knowledgeable I was very impressed

Amazing customer service. Technician was very professional.

The product increased the value of my car. it made the car look better

He don’t an awesome job Installing my radio! Awesome job!!

My install was great. No problems. Done in a reasonable amount of time.

They installed my car stereo very professionally #1

I’ve been a Best Buy customer almost my entire life and most the time they are great. This most recent experience with them has been frustrating to say the least. I scheduled an appointment to get my new car stereo installed 3 weeks out to make sure they had all the pieces they needed. Day of installation comes and they are missing a piece to complete the installation which results in me having no back up cam. What happened between scheduling the appointment and the actual appointment? They had 3 weeks to prepare. They knew the car I had and the stereo I was installing, they should of had everything ready to go. So, they tell me the part they need will take 3-4 days to get to the store and that they’ll call me when it arrives. 4 days go by, no call. So I call them to see if they have the piece yet but after trying several different routes in the automated phone system, nobody answers the phone and I cannot get ahold of anybody at this location. So I go to the store and they inform me the part will not be there for another 3 days. On top of that, the install bay will be closed 2 days on top of that, so earliest they’ll call me in 5 days to schedule appointment to finish the job. We confirm my number and I leave disappointed. They call me back in 5 days, on the wrong number (my wife’s phone) and leave me a number to call to reschedule. I’ve called several times and nobody answers the phone, and yes I checked to make sure I’m calling during store hours. I’m not even able to leave a message. So now I will have to drive down there again to see if we can figure this out. I bought my new stereo over a month ago and it’s still not working properly. As mentioned above, this has been a beyond disappointing experience and I would not recommend this service to any of my friends.

Installers were great. Price is very very reasonable for labor!

Did a great job and was very professional. Very satisfied.

These guys in Ann Arbor always do a great job. Thank you!

This was bought for my daughter to replace old stereo in vehicle.

The installer at the Coconut Point BestBuy is knowledgeable and fast.

Installer did a great job and was very helpful during demo.

The crew at Best Buy are excellent. Have them install your products. Hassle free.

Great job with the installation. I got a pioneer tv deck

My installer did a excellent job installing my head unit