Customer Ratings & Reviews

Had the geek squad install my stereo system and it's awesome

Going to come back to David every time we need something!

They did a great job on the install, fit like a glove

nice product though only needed for for 1 purpose.

Great price and quality work. Happy with the install.

It looks good. Just the radio looses signal a lot.

They did everything just like they said they would!

Both gentlemen were pleasant. Answered my questions.

Outstanding work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bestbuy did an awesome install on my new receiver.

I bought a radio for my Jeep before Christmas. I schedule my install at that time to take place today 1-25-19. The installer told me to schedule it at 11:00 so they wouldn’t schedule any other appointments that day. I arrived to my appointment about 10:20. At 11:55 today the installer left me a message stating that he could not install my radio today because he needed an air compressor to cut a metal bracket and their air compressor has been broken since early last week and the new one wouldn’t be here for a week and half. We tried calling the installer back/the store multiple times but could never get anyone to pick up the phone. At 12:45 (we were at a basketball game) I went back up there with the the necessary tools. When I arrived he has not even attempted to install, my dash had not even been taken off. I told him I would take the bracket out. He told me that he didn’t have time to install it now because he had other appointments coming in. He could reschedule my appointment for February 22 (another month away) I asked to speak to the manager. The manager of geek squad told me the only thing he could do is reach out to Tyler (an hour away) and see when they could get us in. He also offered us a discount off of our already free installation. I then called 1-888-best-buy and stayed on hold for over 45 minutes just to be told they could schedule me a new appointment. This is absolutely the worst customer service I have ever experienced. The only reason I bought the radio from Best Buy was to have it installed. There is no way I will ever buy anything from this store again.

The meridian install tech is great!!!! He is also helpful

Best Buy did a great job installing my new radio!!

Purchased the stereo install package for 99.99 then followed the instructions on the email received for the next two weeks and could not get the service scheduled. Spent hours on line and with chat assist and still could not get exactly why they were selling a service without an install location. Finally drove to Best Buy, stood in the Geek check in experience, presented my email with my order number. They referred me to another Best Buy to contact-resulting in nope; so call the tech squad which resulted in a credit to be issued but with a resulting 20 dollar service charge and the rest in a Best Buy Credit card. Just to get it closed and tired of dealing with their horrible service agreed to a 90 some dollar best buy card and considered the 20 bucks a lesson learned. Yesterday the credit card arrived: 20 bucks and no explanation of why the refund amount was short even though no service was ever provided or could be scheduled since I was told Best Buy is closing it's auto service areas for stereos. Save your money and go to a reputable dealer for the install plus hours of your own time wasted.

This was a really good item it fit perfect on my car

Its bring my 2012 Mustang up to date with 2016 Mustang

Great product for the price , love it , will buy 1

The guy who installed my new stereo did a great job.

Another product required for install of my stereo.

Great service and a place that I would recommend ok