Customer Ratings & Reviews

Went ok, took surprisingly long on the first install, like 4 hours, and then controls didn't work on climate controls, so had to go back. all for a 20 minute fix the second time.

The guys did a great job installing my new kenwood

Fairly good install. Wiring looks good but install trash left on floor and radio trim piece broke due to overtightened screw during install.

Absolutely WORTHLESS! I paid so much money and had to drive all the way to laffy just to fix the order you screwed up, then when I get there they said they fixed it, which they didn't, and once again I didn't have a single things right and my install is still in complete because of your lack of care. I just suffered a loss in my family and didn't need the extra stress. I will literally never in my life buy a single thing from you guys nor ever promote your business. Not once, not twice, and not three times, not even four times, BUT FIVE times you guys screwed the same order up. I will be going to corporate

Installed my radio clean, but for my satellite did a horrible job hiding the antenna wire. my 6 year old could have done better

Installer was great but the product isn't worth the money

Installer did not ask where I wanted the microphone for the Kenwood stereo. Placed it so it's blocking the turn signal in the dash. Drilled a hole for the wire. Installer said the buttons don't work for climate control but they do. Installer had a difficult time with back up camera turning on when vehicle is in reverse. Hard to believe a stanard Kenwood eXcelon stereo was difficult to install.

I'm glad the geek squad did this all day install!!

My Installer new what he was doing. Only had to return for minor flashing issue and a loose wire or 2. The head unit did have a scratch on it when I came to pick it up...thanks best buy.

install was done fast and right the first time.....

Good installation but still waiting to respond about problems.

Extremely happy with the service that geek squad provided in installing the touchscreen stereo.

Not worth it I had it installed else where tried to charge for stuff I didn’t need

My agent installed and messed up the install left me without a stereo for 2 weeks I had to pay additional amount for the correction of the mistake on the installation now a good install except I was informed all fixed was covered

Work quality was good but took over 3 hours because the installer didn't stick to the scheduled appointment. He started my install over 1.5 hours past my appointment.

They connected my device but failed to show me how to work it with usb. The quality is just o.k, but my husband is very satisfied.

Scheduled appointment, went through the questionnaire concerning what kind of car I had, was told by the website it may cost extra for materials to install the radio, which was all fine. I leave work early to go to the appointment, which was two weeks after I scheduled it, I arrive at the appointment, and the don't have any of the parts they need to install it. Tech is apologetic. Then starts asking me all the questions I already answered in the online form. Quotes me $86 for parts, that he has to order, and reschedule my appointment. I'm told my 2009 Subaru needs a "specialized kit". I deny the parts, keep the appointment, order the parts myself at less than half the price they quoted me. Get them myself in two days when it somehow would have taken them another two weeks to get them. After arguing back and forth, they credited me the installation price - that's it. It was an ultimatum. No attempt to make me happy or fix the problem. Would not try to get me an early appointment. Couldn't have ordered the parts any early. Absolutely no caring or respect for my time at all. Horrible experience and I'll never get anything installed from them. Terrible.

I bought a multimedia for the car, but it took me x times to go there to have the service done. Jack the guy that installed was a really helpful and understandable person, but the overall experience in store + service was very negative. First time: it was missing an extra equipment so I had to buy from other store and wait to be delivered (Best Buy didn't have available) second time: the person that checked my car LEFT by mistake a product that I didn't buy, so I had to leave work early to be able to return the item. third time: in the installment day he told me the product that I bought was missing a cable, (took an uber, waited 6 hours without the car, spent 60$ because the Best Buy was in a different city) and after all he didn't do the service cause I had to go to a different best buy to ask for a cable that was missing from by purchase. 4th time: had to take an uber again and to leave the car for the whole day. but after all it took less than one hour for the service. in general the experience was very confuse, I would like to get reimbursed for the geek squad service because I'm definitely will not use it anymore, and don't recommend as well.

When it worked, it was great. The phone display uses the whole radio screen which is great for gps and back up cameras. Unfortunately, the one installed in my car took a while to connect each time I plugged the USB connection into my phone if it would connect at all for the Android Auto. It also loses connection after a few minutes so this unit proved unreliable and it being returned for repair.

No. The technician only half installed the system. I understand that he didn’t have all of the info to install the product and decided to not finish it because he didn’t want to crash the whole electrical system but in the end. The manufacturer wasn’t any help either, but it is still half installed and so i am out 300+ On the system. I only wish he could have done a dry run b4 installing it.