Customer Ratings & Reviews

The service was not completed due to extra parts that were needed to make the backup camera and steering wheel controls work.

Was not happy with the finish. The new trims installed keep popping back out.

Agent took over two hours to do a simple in dash radio install, and in the process, disconnected factory USB, Bluetooth, And steering wheel controls without mentioning that could have been resolved with another part. Furthermore, the product (purchased through them) was a poor one, and either was defective or installed improperly

Wish I could have gotten the radio installed, but the person who set the appointment up didn’t set it up correctly and my wife and I had to drive 40 minutes to the store to be told this. Unfortunately they couldn’t do the entire install, which included the steering wheel controls and back up camera. We asked to reschedule for that day and we were told no. Asking to return all the parts we were shown that we were over charged for multiple items. I would not recommend this service unless you know exactly what parts you need.

My camera was not hooked up. So i pretty much got taken for my $.

I've never seen such an unprofessional installation in my life. Bezels we're installed incorrectly. Missing mounting screws. Missing bezel clips. Left exposed wires at the rearview mirror. Used screws to wedge in the USB connector. Etc. never again will I use this establishment for any kind of installation. I've already spoken to the management at the store and had it installed at and expressed my extreme concern with the quality of the installation the lack of detail and the use of completely inappropriate practices to install this stereo system.

Purchased the radio include installation. (3) scheduled installations later. The last one Corporate confirmed. After sending emails to the installer Christian. Without a response. Still have not had the radio installed. Have had to by a Alpine amplifier. Have been turned away from the Kildeer Illinois store. Was told I now have to go to Northbrook or Schaumburg Illinois store to finish my installation. The Kildeer Illinois store is no longer taking on booking. Something the Manager Dillan or Installer Christian could not explain. I get it. Your Geek Squad wanted me to go elsewhere. I asked to be scheduled in Schaumburg for August on a Saturday. Customer Service Manager "Dillan" said he would take care of it. Still have not received any confirmation from the Customer Service Manager "Dillan". I still do not know how "Dillan" received his title of Customer Service Manager. This must be a mistake. I am thoroughly frustrated and an unhappy Longtime Best Buy Customer. Please have a Best Buy District Manager contact me to resolve these issues. Thank you, John English This situat

Tech greeted with with “Whas up” . Not professional at all. He Was in a hurry wanted to get done quickly.” .Stereo Installed but it is not tight

I literally only buy things (car stereo this time) from Best Buy because they do free install. The install always takes at least a month to get an appointment and the there is only about a 20% that they will actually keep the appointment. There is ALWAYS an issue... Installer is on vacation or sick or quit or overwhelmed or abducted by aliens or bitten by a zombie... I have heard every excuse possible for them to cancel the appointment. Then they always say that the install department is "not really" part of the Geek Squad. The manager always tries to blame the corporate office... Hear is a clue: The customer does not care who Best Buy wants to pin the blame on... It is Best Buys fault period! Most of my reviews are NEVER posted by Best Buy because they don't want to take a hit for the bad review (which I will be sure to give on an independent website). Some how my reviews seem to always break their rules (the main one they use is the "review is overly critical"...lol)

New radio work’s amazing however factory camera and clock no longer work.

One of the Worst experiences with a simple installation I have ever had. No communication between the store that sells the equipment, and the install bay that installs it. They set up an appointment, and when I came in for the install, they didn't have the parts necessary. After purchasing the parts, and setting up another appointment, I came in and they still needed me to purchase more parts, and set up a 3rd appointment. This would have been avoided if the install bay would communicate with the sales people exactly what is needed for the install of an item before they sell you a product, and start charging you more and more for parts. Horrible.

It was supposed to be a radio installation, I was first told the technician was not on site and my appointment made through my online purchase did not count. I decided to just pick up my order and leave and was told by customers service to speak to the manager to see what can be done and the same manager (Denford) that told me my appointment did not count then told me the technician is now on site. I was told to pull my car around to the mobile spot and have my radio installed. I pull in and show the technician Maurice the radio and dash kit and he says to me "you know you wont be able to use the steering wheel controls after today right ? " now I'm confused because I did my research and knew what I bought is compatible with my car 100% and I start letting him know that and that's when he is like oh yeah its compatible but you would need another appointment for that because I have someone after you. At that point I just decided to leave because that location is THE WORST. I will pay to have it installed because bestbuy could care less about customer satisfaction. The technician Maurice had every excuse as to why he didnt want to assist me and the Manager Denford couldn't even remember whether or not his staff was at work or not

I had to wait about 3 weeks for an appointment, took all day, when I left the radio did not work. Had to make another appointment to have it looked at.

It took forever for them to finish and I had to schedule it a month in advance. In the end everything thing worked as it should

The agents did a great job of installing my radio. Everything works great. Only complaint is how long I had to wait for an appointment.

First I will say the radio they put in my car works and looks great, but that is the only good thing about this situation. I scheduled a day for them to install a new radio for my 2015 VW Passat. Everything went well the first day except for the fact that they were not able to connect my backup camera to the new radio. They told me to come back in a few days so they could fix it. Also, during the first day they made my airbag light go on. We came back a few days later for them to fix the airbag light and to connect the back up camera. After waiting for an hour they could achieve neither. They told us that we would have to buy an additional part to make the backup camera work that cost 90 dollars. About the airbag light they told us to go to VW and bring the bill to them so they could refund us. I was okay with that because I don’t need a back up camera and I’m okay with fling to VW. But what really made me mad is that when I was driving home i realized that my steering wheel controls to the radio are no longer working. However they were working before I brought the car to them. Now I have to go back tomorrow for them to fix something that wasn’t broken before they worked on the car. It is a massive inconvenience because I live far away. I will say that the people are nice.

installation was done well. But, back up camera does not have a beeper or lines that show how close the car is to a car behind it.

I had Vero Beach Best Buy install a new car radio I bought from them. The good news is the radio works perfectly. The bad news is Best Buy's installer broke my car's air conditioning when putting in the radio. Really wish I could leave five stars, but I'm not satisfied.

I am giving 3 stars because they took too long to install the stereo and they gave me some defective parts!! The issue was fixed but they took two extra day to fix it!!

The factory radio was replaced. Worked most time. Hand controls didn't and there was no explanation on how things operated