Customer Ratings & Reviews

Professional and friendly but took 3 hours to install navigation unit in my car.

I had threee previous installs with Best Buy & thought they were both professional & a great value. This time after I made my purchase I wasn’t contacted u til days before install to be asked about what radio then told by Jesse that they would not like to do the license plate camera installs because they don’t want to be responsible for anything plus they prefer if they only install Best Buy bought products. Now that I know all of that I’ll be doing any future installs somewhere else.

Many times when we have had installs, they are way past the time promised. This time, only 15 minutes later than expected. I can live with that.

Waited 5 weeks for an installation appointment. Verified online Best Buy had the wiring harness needed to complete installation. They didn’t have the harness when I arrived for my appointment. Rescheduled for another 3 weeks. Charged me to do the install twice when I prepaid. No I’m sorry or apology from the installation department. You can do better Best Buy and definitely have room for improvements. Truly disappointing experience.

Quick and they got the job done now instead of letting a USB cable hang out the glove box I would have preferred the option for a better mount

Bought a package deal on Pioneer unit that included in-dash installation. Had a backup camera wanted to also install as well as an amp, called and the added costs quote made is so we just did the install ourselves, saved hundreds of dollars (in fairness, it was a big job.) The free install seemed more like a bait, would have preferred a deeper discount on the unit without the install... However, the Pioneer unit was great!

They cracked my dash, didn't even notice it tell later. IDK I have heard great things from geek squad, but maybe it was just this installer.

If you need help they are there to help. Pretty knowledgeable but lacking knowledge of fieldwork.

Good in dash camera. Works well. Only complaint is that I have to select the camera in order for it to show on the screen.

If zero stars were an option, I would rate this experience at that level. I spent literally hours being shuffled from one rep to another trying to establish that the local store doesn’t offer installation. The sales agent gave me a bogus phone number, I was told by one rep that I could speak directly to the local store, but the number always put me back into the queue. I asked to be handed off to the appropriate rep, but was just put into the queue again. I was lied to repeatedly, and it wasn’t until Josue came into it that I got answers and service. Josue gets 5+ stars for getting me a reduced price and some additional assistance. He was great, and greatly appreciated.

Installation somewhat sloppy, would not bring my car back for anything else, better off doing it myself.

There were no geek squad installations happening because of Covid-19. No idea why this is on my account

I’m not sure what the disconnect is, but I purchased this, none of the store employees seemed to know what it was, and they quoted me $400 for the same service.

Bought the car stereo at another dealer had bestbuy install.

This was the worst install ever. Has turned me off completely to Best Buy Geek Squad. My old unit wasn't working properly for the hands free phone to work. So I bought a new stereo and asked for the old one. The tech cut the wiring harness off on the old unit so short you cant even use the old deck ever again. Then he couldn't get the steering wheel controls to work. The blue tooth has an echo. He didn't set up the back up camera so now I have 2 sets of images. I was stupid enough to buy a second stereo. Now I have 2 stereos the original that is useless because of the ruined wiring harness and the new unit that wont work the DVD, the Bluetooth and the backup camera. Not saying all stores are bad, but going to a store where the tech is in a hurry to get to the next install before its time to go home leads to a poor installation. Best Buy, try hiring qualified techs and if you are going to do a car audio area, have more than one tech so the pressure isn't on one person to have to get every install sale completed within a minimal window which ends up with a dissatisfied customer.

It says touchscreen radio install so I did my research and found a touchscreen radio compatible with my car. Best Buy didn't sell one compatible so I purchased it online as the website for BB says they install radios bought elsewhere. Bought the $99 install online, called to make appointment and I can't talk to anyone at the store. Person at call center says they can't do it and when I ask for my money back she says "if you already bought it why are you calling". I tell her to schedule appointment to which she responds "we can't do that". So I drive to a store where I talk to three different people only to be told they don't install on my car (a Rav4). Nowhere does it say this online. So all my research is for naught and I'm stuck with a $500 radio that I have to find someone to install.

Made an appointment to replace a car stereo that had died. The stereo that I took to Geek Squad for installation I had bought elsewhere . When appointment date comes, my friend takes my daughter’s SUV to Geek Squad and is told that they are not able to install it because it will not fit the current double din kit it currently has. By the way they never even recommended him to buy a different kit. Well, this is TOTALLY FALSE!!! Makes me think that they wanted me to buy one of their stereos because they specifically recommended a couple of the ones they sell. I drove my daughter’s car to Jokers Audio in Acworth and without and appointment had stereo installed in 2 hours using the same kit the car originally had. If you can drive to Acworth I would definitely recommend them. Would not recommend Geek Squad to my worst enemy.

On my schedule date my parts Had not come in and had to wait an additional 2 weeks. The service meet Expectations

Not all required parts ordered delaying the installation by a week... when installation was I completed I was told by the installer that the speakers now pop when power is disconnected and there is no speaker fader front to rear and there was nothing they can do about it... there is also an electrical type noise heard through speakers.....now I have to take the car to another audio installer to get it installed correctly

Our radio install was supposed to be an upgrade, I regret spending the money. Hands free phone use is now not possible due to nobody being able to hear me. Steering wheel controls don't work. I wasn't told until after picking up the vehicle that it was an additional part to have the steering wheel controls hooked up. The USB plug in my car no longer works, I now have to use a cord that come out from under the dash and lays freely wherever it lands.