Customer Ratings & Reviews

We have always loved Best Buy. My son looked at multiple places but we knew that Best Buy was the way to go. To start the Visalia store sold us the wrong stuff. Then we go to Clovis to install and the guy started arguing with my boyfriend like it was his fault until the manager came out and asked what was going on. He swapped us out for the right part but we will had to pay an additional $60 when u feel like we should've been taking care of. Super surprised from start to finish. And I can't believe how bad the customer service was. I work in customer service and if I acted this way to a customer a I would have been held responsible for my actions.

it's Geek Squad. However, I haven't had the chance to use them just yet.

Purchased a SONY in-dash receiver for a third card at Best Buy, largely because it included free installation of the unit. Well, the old adage you get what you pay for holds true. First off, the unit promised was not the unit in the box and was defective. Second when BB installed the right unit, they damaged the trim pieces in my Toyota. It the end it worked, but I can not recommend that you buy or have car audio installed at Best Buy (unless you enjoy doing things the hard way). Had to get the main office involved to get it right.

I tried reaching out Not to Much help Poor customer service

Set up and when I went to pickup stereo, I was told there installer that was set up no longer worked there. Could not be rescheduled due to I was moving. They set up an appointment at the new location, but it was cancelled until further notice. Still waiting to here the stereo installed.

Had double din installed in my car. Monroeville pa Best Buy. Install took over 4 hours and when I got in my car the dash was all marked up and damaged and glass screen on radio had scratch and small crack on it. Chipped the black finish on radio. Installer said it was all done and came to show me how to hook phone up. I questioned the chips and scratches and he said it was previous damage. I said I had pictures of dash and the radio was brand new. He said my dash was made poorly and radio was already damaged. I left but turned around to complain. He said he would order me a new one and I said fine but I would just install it myself. Called all week and no one in the car stereo department would answer my call. Caller Id anyone!!! What poor service. Should have never gone to Best Buy!!!!! Junior installers and very poor customer service. Call a professional if you want stereo install done right!!!! My mistake!!!

Didn't hook the parking brake wire up, and the front left speaker goes out from time to time. When they originally hooked up, didn't ask me where I wanted the USB cable to come out, so they left it hanging under the glove box.

I had a kenwood stereo installed. The tech was supposed to install a steering wheel module but when I picked up the car I was told the module was not compatible with my stereo. I rescheduled an appointment at a different beat buy and they completed the job. The stereo was installed without steering controls.

When I bought a stereo for my vehicle I scheduled to have it installed. I was scheduled almost a month out from the point of when I bought the stereo. When I arrived to my appointment it was no longer in the system they gave my appointment to someone else. When asked about another appointment the earliest time available was over a month away. Very disappointed after spending a couple of hundred dollars between stereo and everything else needed to install it! Will never rely on Best Buy for that kind of stuff again!!

The guys installed it but barely knew how to set up the product. They thought the steering controls would be limited to just the radio function of the head unit. Had to reprogram it myself.

DID NOTHING ,............................mm mm mmmmmmmmmmmm

Laziest installation I’ve ever had. I normally do my own work but this time I didn’t want to deal with it. So I went to Best Buy to have my radio installed. The tech didn’t hook up my steering wheel controls or my rear view camera which both worked prior to my installation so now I have to find another place to hook this stuff up.

Install is good, reception is terrible. Unit is loose, will geek squad check the unit for me? Thanks William L Bowles

After purchacing the advanced in-dash installation as a bundle with my new radio I contacted store for scheduling. Following Geed Squad reprecentative suggestion I upgraded to the more expensive Total Tech Support, and purchased required assembly parts. First available assembly time was three weeks later. However the car technician gave up on the installation after two days and referred to another Best Buy store. Second try was even quicker as reprecentative said upfront they will not do installation for this car brand. So after five weeks, four trips to Best Buy, $200 Total Tech service + $150 best buy parts and $100 facia kit from 3rd party seller I was left with new Sony radio unused in my trunk. Kudos to Best Buy all my purchaces were refunded to full and service was friendly (albeit lot of waiting times). After some research I ordered correct parts from on-line and completed installation myself.

the agent mount the device but he couldn't make steering wheel work i had too spent extra $200 else where not too happy because i purchase a 2 years plan but basically not worthy so i personally don't think the 2 year plan for $200

Would not install my Tesla screen with a firm no. The install tech was acting like I was trying to move in to live with him or something. When purchasing this service it should define exactly what they will install. Instead getting attitude from the installer from the Rochester store.

I have been a loyal customer to Best Buy for many years, and I must say they treated me like garbage. The installer Chirs stated that "I should be happy that he is helping do the install" on multiple occasions because the salesman sold the wrong parts. And the Asst. Manager Andrew was rude and handled the entire thing as if as a customer what they did didn't matter. The install was never completed after multiple hours and the truck was given back to me without them placing the wires back in place or re-assembling the vehicle as I dropped it off.

They installed my radio and it was in a timely manner.

Did new guy a in there he ain’t worth a stereo Keep cut off now I don’t like it

not sure because I put in radio myself. Didnt use them