Customer Ratings & Reviews

The actually tech who installed the head unit was super friendly!!

I’m not sure what the disconnect is, but I purchased this, none of the store employees seemed to know what it was, and they quoted me $400 for the same service.

First, the installation came out amazing. the problems come from before. I was sold and amp bypass for $55 with purchase of my head unit. Was told by multiple employees this was a must have. When arriving for installation was told that this was completely unnecessary. My appointment was set to take an hour and forty five minutes. 2 hours later i get called into the service room and told the original unit I purchased was broken and i had two options since they didn't have that radio in stock. Leave a hold in my dash or pay another $100 for a better unit! $100 unexpected dollars later my "newer" radio was installed. The installation itself looks amazing and the instal crew was phenomenal. I'm just really disappointed in how to situation was handled by best buy.

In dash part went fine but installer lacked the tools to put in the camera.

Nothing you can’t find on YouTube. But made it a little easier.

Had to go back for a third time because system stopped working.

My appointment was scheduled for 1:15 pm and I was told he was finishing up on another appointment. I was told it may be about two hours fir the completion of my vehicle. I figured it would be ten or twenty minutes at most until they would start my car. It wasnt until 3pm before my vechile started to get worked on. Now it's 5pm so I asked the manager could she find out how much more time was needed. I was told about two more hours. My appointment was at 1:15pm and I didn't get my car until 6:45pm. Talk about a disappointing day.

Geek squad installed my car stereo system. However, they gave me no instructions or general review of how to work it. Last 2 times I've been there with installs the customer service was fantastic. Must be under different management.

1. The services reported as a completed one here, but it's not even provided yet! 2. The service plan includes the receiver only, while it was bought along with a back view camera as well. 3. I picked up items on Jan 14 and they are returnable until Jan 29. And my installation appointment is scheduled for Jan 30. In case something wrong - I can't have a chance for return. On the pick-up, nobody even mentioned that! 4. People on chat services can't help a thing. They sent me today to contact the store. 5. You have to have some strong nerve to be patient to reach the store @Kings Plaza, Brooklyn NY.

I purchased a stereo for my son for his Jeep as a birthday gift on 4/24/2020. Because of COVID installations were delayed. Which I totally understand...we had 3 different install dates that were canceled. Finally we have a 4 (replete) date of June 22, 2020 at 10am in the Deptford, NJ location. Yah...finally he’s getting his system installed.. at least that’s what we thought. My son arrived 15 minutes later just like instructed to be told that the appointment was canceled. As he was had the equipment and sent on him way. With no explanation of what happened or a new appointment time. I still can’t get a hold of anyone to fix thing problem. No one answers the phone at the store. Please email back to fix this issue

It would have been better if I didn’t have to go back 4 times

I got a head unit installed and they asked if I wanted to keep my steering wheel controls to interface with it. It was an extra $50 just for the installation plus the price of the adapter I needed. I wish this installation came with the head unit installation without additional cost.

This item was purchased for support of the new car stereo I had installed.

Best Buy was helpful in getting my radio installed but the Bluetooth and the microphone do not work. I tired to call in to schedule them to fix it but I was on hold for over 40 min and gave up

Bought stereo in store 3/7, its now 3/26 & still dont have a schedule for installation. Reno & Sparks stores are booked up for weeks & was told if i waited for the carson store i could get in week of 3/25 when the kid got his cert. Was told today i have to wait another week to find out if the kid even passed before they can schedule me. Waste of time & money! So how long will it be before i actually get the stereo i paid for installed as promised? 2 months or longer now?? Might as well return the stereo & buy elsewhere. Paying customers obviously aren't important here. & This is my second review. Funny- 1st one was deleted.

Got off to a slow start with the wrong parts ordered to complete my install. The shop manager made everything right...but the install was a week later than I needed as it was a gift. I do have to take it back in to the shop as a few things are not quite right.

Technician sells you a product for your vehicle and then after you buy all equipment and parts to install it tells you it doesn’t work and didn’t know why. Would not use him again. Buyer beware.

the product was the issue and not the technician. very fast worker

Install is good, reception is terrible. Unit is loose, will geek squad check the unit for me? Thanks William L Bowles

I scheduled an appointment for my son's car to have a new radio put in. He brought it home and I was shocked at the quality of the job they did. They get 1 star for installing the radio in the dash correctly. However the mic wire was ran through the steering column and mounted to the steering wheel, it looks horrible. Then the USB dongle was left hanging out onto the floor on the passenger side. Didn't even run it to the glove box or anything else. I had to pay more money to have someone fix it. Horrible experience, never letting Geek Squad touch any of my cars again. If you are reading this, go to a professional and get it done right the first time.