Customer Ratings & Reviews

I was quoted when I made appointment for 2 speakers and a head unit install in my truck for $162. Appointment time the price changed to almost $300.

Had a radio installed it all works great but they broke some interior trim parts the reason I did not want to do it myself I guess next time I will

Poor service poor service poor service poor service

Excessive delays in the installation process..Recommend more staff for the installation. Recommended if you have time to wait one to two months.

I guess i missed my appointment. I received no call, email, or text to remind me of the appointment. I don't see the appointment date anywhere on the receipt or order details. I call to reschedule, but the "extremely high call volume" wants me to wait forever. I got my daughter this for Christmas and it's been nothing but trouble so far.

They over book my appointment . I was told that couldn’t get to my 1:30 appointment . I informed to drop the car off, then informed that they wet not going to get to my car. No customer service to let me know that the appointment online was over book .

Ask a ton of questions and then ask some more.... Not up front with how end product will look. I will look elsewhere for install of any auto products in the future.

I don't like the fact that I can't use my oem usb or aux connection & now the new connectors are in the glove box. The only way to hook them up to my phone to use the Car Play or charge my phone is have the glove box open--yeah right. I also forgot & left a cd in my old stereo & now it's stuck in it because the installer didn't eject it either. He says I'll have to make another appointment & it will be 45 more minutes just for the cd. This stinks! I wish I never bought the new stereo.

Some features are not working properly and the radio as installed, is off center causing a gap. The installer did not advise on what features would be limited or what is limited, so the assumption is there is an issue in the installation. They over communicated to confirm the appointment, but now it has been a challenge getting anyone on the phone to help in getting this resolved.

I am very disappointed with the fact my new double din deck with hd radio has no signal because the intenna wasn't plugged in. For how much I was charged it should have came with dinner instead I got an incomplete install.

They never could fit me into put my radio in whatsoever. And they said that they only had one or two installers in all of Maryland. They didn't seem to care that they did not carry through with installing my radio. I'm very disappointed in The Geek Squad and in Best Buy for this!

Horrible they fried the first amplifier and didn't want to take the time to check their inventory for another i had to look online and complain to the manager neesha who was actually extremely helpful and had things done. Radio still doesn't work I'm taking to a Audio shop should've done that from the beginning.

After several meetings discussing the installation requirements, I had to purchase installation hardware elsewher. They assured me they could perform the installation. After two attempts they could not complete installation. I returned the stereo to them, went to another shop purchased a similar stereo and got it installed in one visit. Very disappointed and upset with the amount of time and effort I put in to help them try to do their job, and I got nothing out of it.

The saying u get what u pay for is very true here. Wasn’t happy at all. Very base model and was not happy

Sucks would never come back .totally disorganized, please take me off your list .Your phone system is a total disorganized disaster. I would not tell any one to get involved with your messed up organization.I also lost a lot of time at work because of dealing with you.

Horrible installation. Radio and volume controls stop working from time to time. Dashboard had to be reinstalled correctly and they broke molding clips and didn't have any to replace them. So the molding by my foot keeps falling off.

Unauthorized transaction. I did not approve this..

Sat there for 2.5 hours for them to just come back and tell me the wrong parts were ordered. All I got is we will call the place tomorrow and let you k is when we can get the right parts in. Two issues. First is that I sat there that long before they told me. Second, tees were the parts the Beat Buy website said to order for installation. Ridiculous. .

The installation was sloppy with the USB chord dangling on the ground and improper mounting kit. Also this is the second time best buy did an install and both times my vehicle is having power issues as if something is constantly drawing power even with the vehicle being turned off.

I was told that i had purchased a piece of crap and i was willing to upgrade but after finding out i had to purchase almost two hundred dollars more for wire harness and other accessories and that not including the extra two hundred dollars on the upgrade of radio I decided not to go ahead and get the installation done. so i decided to go ahead and return the original item purchased he told me that i had to send it back thru the mail.