Customer Ratings & Reviews

installed ok--did not set it or show me how-had to go to another shop and have them set it

Installation of a new radio was a surprise for my fiancé. Geek squad employee missed scheduled us so we weren’t able to get the installation done. So I was upset allowed a different person to reschedule our appointment. When we arrived for our appointment the second time we learned that they missed scheduled it AGAIN. The headache alone will make me never use geek squad in the future.

Again I will continue to shop at Best Buy but this experience wasn’t good. The radio seems to be installed and I’ve only had one issue with it which is a cut off once or twice but it started right back up. I wouldn’t necessarily blame it on the installers, but after they install my radio, my heat no longer worked. I was told I brought my car like that which wasn’t.

I was told that i had purchased a piece of crap and i was willing to upgrade but after finding out i had to purchase almost two hundred dollars more for wire harness and other accessories and that not including the extra two hundred dollars on the upgrade of radio I decided not to go ahead and get the installation done. so i decided to go ahead and return the original item purchased he told me that i had to send it back thru the mail.

Drove 45 mins away to find out what I purchased couldn’t be installed, after confirming with multiple people it could be installed. Bumped around from agent to agent only for them to schedule me for the wrong type of service and assuring me my carplay kit could be installed (which it couldn’t)

Unit doesn’t work with iPhone , installer’s knew this and installed it anyway, when I returned to say there was an issue they said they could not help me

Stop to help another customer that took 20 minutes of our installation time. work about 15 min than takes breaks.

After waiting 8 weeks for appt, installer spend all the aloted time failing to install the remote start. I ended up installing the radio myself.

Unfortunately since i didn't get my system from Best Buy, your tech barely took one look at my device and decided it wouldn't "fit" .. thank goodness for quick google searches that allowed me to take my SUV to Techno Express services in Orlando that got me in and out under an hour with that same system that annoyed your tech so much...

I bought the radio with the installation included, I made an appointment to install it same day i bought the radio for a week later, same appointment day Saturday 24th they cancelled my appointment and told me that someone will call me during the week to make another appointment, as today 9/6/2019 2 weeks later they haven't call me back. Their service is really bad, they are not responsible. Be Aware.

Horrible customer service. Installer came off extremely rude and very unprofessional. I requested a refund because of it and decided to go get it done elsewhere.

The installation of my stereo wasn't completed, the stereo features don't work and the stereo is nearly worthless. After leaving my vehicle with he Geek Squad for over an hour and a half they didn't even do their job. I'm stuck wasting more of my time and paying someone competent to get the job done right?

The radio was not installed properly because my clock is no longer able to be set to the correct time or adjusted. The stereo will also now randomly disconnect from Bluetooth or aux at any time. Very frustrating especially since it also took 2 and 1/2 hours to install.

The agents did a good Job mounting the car camera. All wires hidden and looks good.

Having Constant issues with the equipment on a daily

Disappointed in the service provided. Title is “in dash video installation” but I was told on day of service that it would cost extra to have existing rear view camera attached to radio. It took 6 weeks to schedule an appointment, so I didn’t pursue having the camera installed.

The guy at the Downey Best Buy forced the radio I just paid $400 bucks for into my dashboard. Then lied and said that I was missing my dashboard clips. It took countless calls for me to say forget it and take my car to the Westwood Bestbuy who was honest and told me what the other worker did wrong fixed it and confirmed I was Nvr missing any clips at all.

They canceled my appointment without any alternate plans. I was left waiting for nothing

When they put my stereo in they broke my dash when i went to have them fix it the gentkleman told me to super glue it. I called made an appt with another store. A man called me from there and told me they would not fix it i told him i jad an appt and once we hung up he went and cancelled my appt. My dash still has not gotten fixed

Long story short, paid almost 200 for a aftermarket stereo install and it looks nice but sounds horrible. Sounded great when I had my stock stereo then I upgrade to a new stereo and it sounds HORRIBLE. I asked the installer why he disconnected my stock amp and he tried to get technical and start rambling on about things that had nothing to do with anything. Could of and should of installed it myself but working so much I didn't wanna waste my day off doing that.