Customer Ratings & Reviews

After the 3rd return to fix this install.... we had a CarPlay system and backup cam added to a Tahoe. The steering wheel controls malfunctioned. A control module failed. The taillight wasn’t reinstalled properly and damaged the rear hatch... just very disappointed in the install service we paid for :(

he was so helpful and cooperative. but when I went for installation they said those parts can't be installed in my car because my car has an amplifier .. and those parts won't fit. so I have to return everything back.

How to take back installation twice. And it still is not correct. I finally gave up. Honestly just half done stuff. No checking to see if buttons are still functional also unplugged lights for the AC. Forgot to plug them back in until I noticed had to bring it back in for review again. Yesterday just had a cable come loose from where they talk to them. Terrible

We paid for the installation of a new radio, but it was marked "service completed" without the actual installation being performed. Now we can't get the store to answer the phone. Shady. Incompetent. Inconsiderate. Weak.

Geek squad offers free installation at times but when you're in the bay they try and add on things that arent required.

Free installation is not free, not for any basic installation...infact id like to see what they consider basic installation because attaching a wire harness and adding a dash kit is required for any install...

The agent was unable to install the mounting frame correctly and left a quarter inch gap around the unit. Wires were incorrectly routed and interfered with the driving pedals when they fell down from behind the dash. The usb outlet was mounted in the wrong place.

Ordered head unit and install. Went 15 min prior to my appointment 2 weeks later. Tech tells me my installer called in sick. There were 2 bays and 2 installers present. How or why they weren’t able to complete my purchase intrigues me!

this is ridiculous I havent gotten the service, my appointment is 12/24/200 and this page says service completed. i cant get anybody on the phone to clarify this for me! this is a serious let down if they falsely reported m car stereo installation as completed when nothing has been done my appointment is for late december 2020!

Installation was horrible. Techs scratched my dash board to go along with the fact that my radio gets no reception. Was told by tech it would get better outside the garage. Btw my car is a very rare Challenger SRT8.

Didn't connect the deck to the antenna correctly. The radio now has poor signal. This was at the Pinole, CA store. Now have to wait 1 month for them to fix this problem after they cancelled my appointment today. They should have checked if everything was working correctly after he finished the install.

Was on my way to get that installed i call the branch that am running later 5 to minutes in traffic he says we can’t wait and you need to reschedule i ended cancelling my order and cancelling service

Wanted to charge me extra for a simple install when i had everything, never used it, installed headunit myself. Not sure if I would ever have bestbuy install anything for me again after having them install my speaker amp in my truck. Wasn't to happy with it.

Installer failed to connect the rear speakers. Will have to take my time to bring the vehicle back in to correct the installation.

I purchased a radio w/ backup cam. It was all one item but to my surprise it cost me $200 to have it installed because even though the item was promo’d with free install, it was very misleading in that it was only a partial free install of just the radio. Also had poor customer service at the install by the technician. This was an experience I’d just like to forget, it was that awful.

After being sold the incorrect installation equipment, my scheduled installation was canceled on two different occasions. After returning incorrect items and purchasing the proper install gear, I was unable to get my stereo installed due to the technicians inexperience and him needing to reschedule during his online support hours, which I was told was east coast time. Terrible terrible terrible

Installation was not done by Geek Squad yet. The appointment for April 18, 2020, was cancelled by Geek Squad. There is no information on rescheduling at this time. There is no hint of when installation will be done. It may take a few months or a few years. I may have to sell my car to buy a new car before the installation is scheduled.

My "2 hour install" turned into 6 hours. I usually don't have that much of a problem when getting something installed.

My backup camera Works perfect until I decided to have Geek squad to install the car play player and the technician told me that I have to buy a new camera and pay an other $130 to install! I’m not happy with the service!

Had an issue with my install. I was waiting for a call back from a manager to verify a senior tech would be in to resolve my issue. No call back. No email. Impossible to reach anyone in the store now.