Customer Ratings & Reviews

Installation was not done by Geek Squad yet. The appointment for April 18, 2020, was cancelled by Geek Squad. There is no information on rescheduling at this time. There is no hint of when installation will be done. It may take a few months or a few years. I may have to sell my car to buy a new car before the installation is scheduled.

Ordered head unit and install. Went 15 min prior to my appointment 2 weeks later. Tech tells me my installer called in sick. There were 2 bays and 2 installers present. How or why they weren’t able to complete my purchase intrigues me!

Free installation is not free, not for any basic installation...infact id like to see what they consider basic installation because attaching a wire harness and adding a dash kit is required for any install...

My backup camera Works perfect until I decided to have Geek squad to install the car play player and the technician told me that I have to buy a new camera and pay an other $130 to install! I’m not happy with the service!

Installation technician did not want to even work with the car since it didn’t have any original connections to get it connected to the radio. These guys only want easy connections to plug and play!! If it’s like that don’t even get installation, so called free installation, it’s not wanting me to pay almost 600 dollars for my installation, that’s a rip-off!!

Met with a sales person who helped me understand what was required. I ordered and scheduled a 90 minute appointment for installation. Installer worked 30 minutes and told me I would need to buy a $600 add on for it to work in my car. I told him I could not afford that and he charged me $99 for nothing. No radio and $99 poorer but will not be back.

Was on my way to get that installed i call the branch that am running later 5 to minutes in traffic he says we can’t wait and you need to reschedule i ended cancelling my order and cancelling service

had my install appointment canceled on me. Would not work with me on moving me to the next available day and had to take an appointment 3 weeks later. Thank you best buy for ruining my daughter's christmas gift. Calling their customer service phone number is a joke.

I've had to return to best buy 3-4 times due to unit not working properly. Unit powers off when the volume is turned up to a certain level. The tech doing the install tried a couple options but it's still happening. Only step left is to send the unit back to Kenwood. Not looking forward to that. Once I get it back and have reinstalled I will update review.

Had an issue with my install. I was waiting for a call back from a manager to verify a senior tech would be in to resolve my issue. No call back. No email. Impossible to reach anyone in the store now.

Radio install seems good, but now the dashboard lights are not working. Will be making a follow-up appointment.

Audio install was supposed to be included with the purchase of my total tech membership. I am extremely upset that they wanted to bill over $300 to install a head unit. I found the same materials needed for only $120 - dash kit, plug and play connectors for steering wheel buttons.

My service has not been completed. It is not even my install date yet but someone marked it complete. I cannot get anyone to answer the phone at the store. I call multiple times a day and nobody ever picks up. Even after 20 minutes on hold. I think I should just return the stereo and find somewhere else.

A very disappointing experience. I asked to confirm the expected results; it took me asking each item to learn that they would not be restoring the existing back up camera link, steering wheel controls, bluetooth connectivity, and all this would require another 4 hours on another day in 1 months time, at the cost of an extra $200.

Left several messages to have an appointment scheduled with autotech never responded. Will return for refund

Did not help with install advice. Asked for in car advice as I was installing, was told no. Was not given correct parts at beginning of install. Was told to deal with it and splice cables. Told I was wrong about my own car. Was told to “military splice my cables” to make it work.

I was told the radio needed a 95$ harness to install or the tech could connect it and I would have to manually turn off the radio. I agreed to second option. it didn't work.. the radio drained my battery even when it was turned off. I ended up with a dead battery and unable to drive my car till they fixed it. . they put the old radio back in and offered no compensation at all..

I'm rating this poorly because at the time of purchase it did not say anywhere on the webpage that you could not return it. I had bought this and then decided to do the total tech option but they would not refund this until 4 hours of arguing with them. Still awaiting that refund.

I had problems with the in dash like 8 months later

I was sure to let the installer know that my car has a factory subwoofer, and I was clear I wanted that hooked up. He assured me it would be hooked up. It wasn't. I know it worked fine with the factory radio. I'm really disappointed that I paid 100 bucks and got screwed.